Five Star Subaru of Grapevine - Service Center

Great customer service Excellent customer service from start to finish, even on a simple oil change appointment. They know who you are when you drive up, the service was don Excellent customer service from start to finish, even on a simple oil change appointment. They know who you are when you drive up, the service was done in the time promised and check out was a breeze. More

They treat you like family. Everything from the car buying process to the service center has been great. There was no pressure in buying and the transaction was easy and smooth. Everything from the car buying process to the service center has been great. There was no pressure in buying and the transaction was easy and smooth. Ethan was a great sales guy. And, recently when my car needed service, I had nothing but an easy process. Johnny in the service department made sure that I was kept updated every step of the way and the trip caused as little inconvenience as possible. I will spread support about five star Subaru of grapevine where ever I go. More

Service Best auto and customer service in the metroplex! Suburu of Grapevine was prompt and courteous. The customer waiting room is pleasant with a variety of Best auto and customer service in the metroplex! Suburu of Grapevine was prompt and courteous. The customer waiting room is pleasant with a variety of snacks and beverages. It was a pleasure having Michael from the service dept. take care of my Outback, thanks! More

Services As always service fast and courteous. A great experience from the beginning since purchasing the vehicle. Would recommend this dealership to anyone de As always service fast and courteous. A great experience from the beginning since purchasing the vehicle. Would recommend this dealership to anyone desiring good service More

Communicative The service representative was clear on what was recommended for service for my Subaru and then went and got clarification on a question I had rather The service representative was clear on what was recommended for service for my Subaru and then went and got clarification on a question I had rather than just giving me a route answer. More

Great service and friendly staff from start to finish great service and friendly staff from start to finish Great service and friendly staff from start to finish great service and friendly staff from start to finish Great service and friendly staff from start to finish More

Satisfied customer Very professional and friendly staff in all areas. I have had my vehicle serviced here before. first visit with sales and finance. Very nice and clean Very professional and friendly staff in all areas. I have had my vehicle serviced here before. first visit with sales and finance. Very nice and clean facility More

I purchased my Forester 31 months ago from 5-Star after a terrible experience at Huffines in Denton. The where able to provide a stress free transaction. This week was my first required warranty service fo terrible experience at Huffines in Denton. The where able to provide a stress free transaction. This week was my first required warranty service for an intermittent issue. The Service team repaired the issue again stress free and within the hour. I will definitely be purchasing future vehicles from Grapevine Subaru. More

Dead battery The service department was very helpful when I brought my vehicle in with a battery issue. They took the vehicle immediately to their quick diagnosti The service department was very helpful when I brought my vehicle in with a battery issue. They took the vehicle immediately to their quick diagnostic center even though I was a walk in. They informed me that it could take about 45 minutes to determine the problem. I provided my contact info and left the vehicle with them. About 45 minutes later they called to tell me they had replaced the battery under warranty and it was ready for pickup. When I arrived Lauren, the service advisor, greeted me and had me sign the paperwork and I was on my way. More

30k maintenance Great job! Thorough in explanation of what was needed and in services rendered. They always do a wonderful job whenever I bring my car in to get servi Great job! Thorough in explanation of what was needed and in services rendered. They always do a wonderful job whenever I bring my car in to get serviced. More