Five Star Subaru of Grapevine - Service Center

Best Service Department EVER I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive I’m 71 years old and I have owned many new cars. I have never experienced the extremely high level of service and customer care that I always receive from the service team. Sam Pack’s 5 Star Subaru in Grapevine. I can’t emphasize enough how much I both admire and appreciate their care and professionalism. More

You guys Rock It is difficult when you live on the road to find service that exceeds your expectations but this Company does every time, thank you so much It is difficult when you live on the road to find service that exceeds your expectations but this Company does every time, thank you so much More

Great service I had a battery cable terminal break due to corrosion. Harrison greeted me and when I asked if this was a part I could buy or if the service departme I had a battery cable terminal break due to corrosion. Harrison greeted me and when I asked if this was a part I could buy or if the service department would have to replace it he took me to the parts department and said that was an easy fix. After getting the part which was only $12, he grabbed a tool and replaced it on the spot. Then he took me over and Roxxy helped me schedule more service work that was needing attention. Both were very friendly and I was in and out very quickly. Thank you for your help today !! More

Dedicated Team Service center is always on top of things, be it light maintenance to powertrain work. Always friendly and willing to answer as many questions as you Service center is always on top of things, be it light maintenance to powertrain work. Always friendly and willing to answer as many questions as you have. Parts department is also on top of their game, they can find parts even with the worst customer supplied description, and if it isn't in stock they'll have it in a week or less. The staff that assisted me, and have assisted me in the past, are absolutely fantastic, they are what made me a repeat customer. Five Star Subaru, take note! More

Excellent review of car's phone/map/text options I dropped in without an appointment asking for Dee Boyett, who had gone over the car with me after purchase. I had a question about the keyless entry I dropped in without an appointment asking for Dee Boyett, who had gone over the car with me after purchase. I had a question about the keyless entry system, and she ended up pairing my iPhone with the car, loading my contact information, showing me how to ask for a phone or text to be called. She also went over the map system, all at the touch of a button and oral instructions. She explained that I needed to leave my charger in the car all the time to access some of these services. Dee is sooooo patient and explains over again until I was able to "play" with the features. She is PHENOMENAL! I'm so technologically inept that it's pitiful. She doesn't make me feel like an idiot, and it's fun to talk, laugh, and sing with her. She's an absolute positive part of 5 Star. Unfortunately for her, I also ask for her first because I know that she relates to my inefficiency. Love her! More

Outstanding Customer Service Purchased a Subaru Forrester In January 2017. Every visit I have made to this dealer has been extremely positive and uplifting. A fabulous team w Purchased a Subaru Forrester In January 2017. Every visit I have made to this dealer has been extremely positive and uplifting. A fabulous team works there. Can’t speak highly enough about it! More

Above and beyond This team went above and beyond anything I've ever experienced in my life . They all worked on this as a team and the results were fantastic. What a w This team went above and beyond anything I've ever experienced in my life . They all worked on this as a team and the results were fantastic. What a wonderful experience doing business with these people. I am a customer for life !!! More

I LOVE this place!!!!! I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the s I came back to the dealership for my first follow up after purchase and I am just, again, blown away in the best of ways. This place is amazing, the staff is wonderful, everyone goes above and beyond. It’s a beautiful thing. Dee is an all-star, she went way out of her way to help me after I nicked the tinting on my brand new, amazing (car of my dreams) Impreza, even though she mostly does redelivery and PR, simply because I told her about and she cared. I can’t wait to come back in two weeks for my oil change (who says that?!.....Subaru owners do). More

Subaru of Grapevine Very helpful, and they work hard to make their customers happy! After some trouble with their service department, they really took the effort to make Very helpful, and they work hard to make their customers happy! After some trouble with their service department, they really took the effort to make things right and make me happy. Thank you Subaru of Grapevine! More