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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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December 17, 2019

Very professional service advisor, Johnny Taylor. Awesome facility. Work done promptly and correctly. I would not think of using any other dealership for my service needs. More

by forkliftman61
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2019 -

Five Star Subaru of Grapevine responded

Thank you for choosing the service center at Subaru of Grapevine for your vehicle care. Our advisors and technicians want to keep you fully informed with the care of your car and welcome you to call 817-438-1700 when you have concerns. Safe travels during the holidays. Take Care, Marcus Procter, Service Manager

December 05, 2019

Everyone is always very helpful and friendly. My appointment wasn’t scheduled but I showed the email I received and my vehicle had the service I had scheduled. More

by Suenenaw
Recommend Dealer
Yes
Employees Worked With
M. Ohanesian
Dec 05, 2019 -

Five Star Subaru of Grapevine responded

Hello Suenenaw! Thank you for taking the time to recognize the service team at Subaru of Grapevine. Knowing you are comfortable in your vehicle is our priority. When we can help with any other vehicle concerns, please let us know at 817-438-1700. Best Regard, Marcus Procter, Service Manager

November 26, 2019

Moderately good service with amenities aligned to the brand. Service manager is excellent and service advisor staff continues to improve. Free cokes and snacks compensate for marginally good waiting area More

by JuniorHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal
November 26, 2019

We were from out of state and needed major repairs. The service writer was honest and straightforward regarding the issues. He stood by us throughout the ordeal while maintaining the integrity of his posit More

by doten1683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
Nov 26, 2019 -

Five Star Subaru of Grapevine responded

Hello doten1683! Thank you for taking the time during your travels to share your service visit at Subaru of Grapevine. We are available at 817-438-1700 if you have long-distance questions we can help with. Your comments and review are appreciated. Safe Travels, Marcus Procter, Service Manager

November 15, 2019

Great service department and a great dealership. Very superior service department. Michael was outstanding and washed car and it was ready to go in record time. More

by BillVB
Recommend Dealer
Yes
Employees Worked With
Michael oHanesian, Michael Dinh
Nov 15, 2019 -

Five Star Subaru of Grapevine responded

Hello BillVB! Michael and our service team appreciate the high rating of your visit to Subaru of Grapevine. We look forward to continuing to help with the maintenance of your car and we are always available for your questions at 817-438-1700. Call Michael or me anytime! Thank you, Marcus Procter, Service Manager

November 15, 2019

They all have such a great attitude and deliver such a great product which includes promising the car when delivered spotless appearance of the car after service and all work done with high-quality More

by doctor.iraepstein
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael 0 , Michael Dinh
Nov 16, 2019 -

Five Star Subaru of Grapevine responded

Thank you, doctor.iraepstein, for sharing your visit to the service center at Subaru of Grapevine. We take customer and vehicle care seriously and we do our best to work in a timely manner. When you need future automotive care, we will be ready for your call at 817-438-1700. Thanks again, Marcus Procter, Service Manager

November 06, 2019

Everything was great , got my vehicle in and out in a timely manner. I have several of my. Thickens services here , I receive awesome service every time. Thanks very much for the awesome service More

by cooper75067
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver
Nov 07, 2019 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for choosing the service center at Subaru of Grapevine for your vehicle maintenance. Your loyalty has been greatly appreciated. When you have automotive care concerns, we are ready to help at 817-438-1700. Again, thank you for making us your dealership, Marcus Procter, Service Manager

October 23, 2019

Top-Notch Service Service advisor Michael has always made my Impreza a number one priority, and bends over backwards to accommodate my extremely limited schedule. My 11 More

by Superoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Michael Dinh
Oct 23, 2019 -

Five Star Subaru of Grapevine responded

Thank you, Superoo, for your loyalty to Michael, Tyler, and Subaru of Grapevine! Keeping your Impreza well maintained is key to a long life. We appreciate your review and always welcome your maintenance calls at 817-438-1700. Thanks again, Marcus Procter, Service Manager

October 22, 2019

Service Am very satisfied with the service in and out wash and clean 🧽 all serviced oil tires rotated and air filter changed Ready to go Thanks!! More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh
Oct 23, 2019 -

Five Star Subaru of Grapevine responded

Thank you for choosing the service center at Subaru of Grapevine! We welcome any additional care calls to 817-438-1700. Knowing you are safe during your travels is the goal. Take Care, Marcus Procter, Service Manager

October 20, 2019

Quick and professional service, oil change, tire rotation and other 27 points check was done as expected. No unnecessary waiting time. Very good service, definitely I will be back. More

by Peter
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2019 -

Five Star Subaru of Grapevine responded

Thank you, Peter, for taking the time to rate the service department at Subaru of Grapevine. We want you to feel comfortable behind the wheel of your car and we invite you to call us at 817-438-1700 between visits when questions arise. Knowing you are enjoying your drive time is important to our team. Thanks again, Marcus Procter, Service Manager

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