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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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January 21, 2020

This was my first visit to your dealership and I was very impressed. I loved the ability to make an appointment and your service team adhering to the time. Staff was very friendly and your waiting area More

by Langjahrd
Recommend Dealer
Yes
Employees Worked With
Brian Swarver
Jan 22, 2020 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, Langjahrd! We hope you continue to stay in contact with Brian and our service team at 817-438-1700. Our goal is to continue helping with your vehicle needs for years to come. It will be great to have you back. Thank you, Marcus Procter, Service Manager

January 17, 2020

Clean and good eats and drinks! Service was excellent and prompt, finished before promised. Attendant was knowledgeable, set my date and time cause I had screwed it up. Thanks More

by Mary.lou.cross
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Jan 18, 2020 -

Five Star Subaru of Grapevine responded

Thank you, Mary, for your loyalty to Subaru of Grapevine. We are grateful for your business. It is our goal to keep you comfortable and safe on the roads. Please stay in touch at 817-438-1700. We look forward to helping you again. Take care, Marcus Procter, Service Manager

January 15, 2020

Five Star’s professional and comprehensive attention and service got my car back in 100% new condition, and much more quickly than I had originally thought! Thanks, Five Star! More

by WRX4ME
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
Jan 16, 2020 -

Five Star Subaru of Grapevine responded

Hello! The team at Subaru of Grapevine was happy to help. Your time is valuable so we will do our best to serve you efficiently every time you visit. When you are in need of service again, please let us know at 817-438-1700. Thank you for sharing your experience and we look forward to seeing you again. Best Regards, Marcus Procter, Service Manager

January 14, 2020

The service department is awesome. The service manager Marcus is honest and extremely helpful. I trust the entire service and parts departments. Great advice. I would not go to any other dealer for servic More

by Vette Owner
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal
Jan 15, 2020 -

Five Star Subaru of Grapevine responded

Hello! Your feedback and endorsement of Subaru of Grapevine are truly appreciated. Thank you for recognizing our service team and know that we are available at 817-438-1700 for any additional vehicle care concerns. Safe travels and thanks again, Marcus Procter, Service Manager

January 12, 2020

The service department was quick, friendly, and comfortable! I was greeted as soon as I pulled up. The waiting area was nice. The service was quick! Overall, a great experience. More

by Daneilhill
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal
Jan 13, 2020 -

Five Star Subaru of Grapevine responded

Thank you for visiting the service department at Subaru of Grapevine, Our advisers and techs are available for your calls at 817-438-1700. Knowing you feel comfortable driving your vehicle is important to us. Please stay in touch. Safe travels, Marcus Procter, Service Manager

January 10, 2020

Classism As I have been to this dealership 4 timess!!! my forester is still not fixed if you are a person of color STAY AWAY 4 More

by Mr Reliable
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Marcus Procter
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2020

I arrived early (to avoid traffic making me late), and they took my car right in. They were done and I was driving out 45 minutes later! Courteous service personnel provided all the info I needed. Just an More

by serenity3424
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2020 -

Five Star Subaru of Grapevine responded

Hello serenity3424! Serving you as efficiently as possible is a priority. We are grateful for your business in our service center and we look forward to helping you again at Subaru of Grapevine. When you have maintenance concerns, please call us at 817-438-1700. Thank you for making us your auto dealer, Doug Laymon, Sales Manager

December 31, 2019

Great My first Subaru, but definitely not my last! I love my forester, love the service only wish there were more Subaru dealerships in my area. More

by Pappy53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2019 -

Five Star Subaru of Grapevine responded

Congratulations on owning a Subaru, Pappy53! We are excited to help you care for your Forester and to share our vehicle knowledge. Johnnie and I are available at 817-438-1700. Call us anytime you have questions. We look forward to serving you again in 2020. Thank you, Marcus Procter, Service Manager

December 27, 2019

Subaru of Grapevine excel at customers service. They take the time to make you feel welcome. I was in and out in with no problems. More

by Leelee
Recommend Dealer
Yes
Employees Worked With
Michael Dinh
Dec 28, 2019 -

Five Star Subaru of Grapevine responded

Hello Leelee, Customer care is so important to us at Subaru of Grapevine. We want to make certain you feel welcomed and knowledgeable when you visit. Thank you for sharing your service experience and for recognizing Michael. Please stay in touch at 817-438-1700 when we can help again. Safe Travels, Marcus Procter, Service Manager

December 27, 2019

Another great experience at the Five Star family! They always “make it right” in a day of super tech. Communicating with the customer in the easiest manner for the customer. I appreciate the great team th More

by Syngen62
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh
Dec 28, 2019 -

Five Star Subaru of Grapevine responded

Thank you, Syngen62, for taking the time to acknowledge our team. We are here to make your drive time as enjoyable as possible. Please stay in touch at 817-438-1700. It is great to have you a part of the Subaru of Grapevine family. Happy New Year, Marcus Procter, Service Manager

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