Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
February 20, 2020

Great service! Efficient, prompt and helpful. Online scheduling, greeted upon arrival and car back when promised. They were terrific. Five Star Subaru delivers on their values. More

by Subaru owner
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian.
Feb 21, 2020 -

Five Star Subaru of Grapevine responded

Thank you so much for your positive review of your visit to the service center at Subaru of Grapevine! We appreciate your time and the extra effort it takes to provide feedback. Our advisors are available at 817-438-1700 when you need further assistance. We look forward to serving you again. Best Regards, Marcus Procter, Service Director

February 20, 2020

Grapevine Subaru provide excellent service. Very friendly customer service reps and my repairs were completed in record time. I Would recommend asking for Mike Ohanesian as your service advisor when visiting More

by Vron
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian five stars!
Feb 21, 2020 -

Five Star Subaru of Grapevine responded

Hello Vron, Mike and I thank you for choosing our service department and we look forward to helping again at Subaru of Grapevine. Call us at 817-438-1700 when we can provide further maintenance and care for your vehicle. Thank you for your business and recommendation. Best Regards, Marcus Procter, Service Director

February 06, 2020

It’s always a pleasant experience at 5 Star, friendly It’s always a pleasant experience at 5 Star, friendly employees and very clean dealership, they always get in and out quickly, I strongly recommend t More

by Joel
Recommend Dealer
Yes
Employees Worked With
Brian Swarver, Ryen Ruybal
Feb 07, 2020 -

Five Star Subaru of Grapevine responded

Thank you, Joel, for your recommendation of Subaru of Grapevine. Ryen, Brian, and I are available at 817-438-1700 when you have future auto care concerns. We appreciate your business and review and we look forward to keeping you comfortable behind the wheel of your vehicle. Take Care, Marcus Procter, Service Manager

February 01, 2020

Subaru of Grapevine’s Service Manager worked my car into his busy schedule and took the time to do extra maintenance. The service department has a comfortable waiting area and friendly employees. More

by sterry45
Recommend Dealer
Yes
Employees Worked With
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2020 -

Five Star Subaru of Grapevine responded

Thank you for visiting the service center at Subaru of Grapevine, sterry45. Sharing our maintenance and vehicle knowledge will help you enjoy your vehicle. We are available for your questions at 817-438-1700. You are a valued customer and we look forward to seeing you again. Take Care, Marcus Procter, Service Manager

January 29, 2020

I always get world class customer service at 5 star. From beginning to end consistancy, First you're greeted before even exiting your vehicle. You will be directed to a service representative. Th More

by Anvilhead
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Five Star Subaru of Grapevine responded

Hello Anvilhead! Serving you with a courteous visit is important every time you stop by Subaru of Grapevine. When Johnnie or I can help with your maintenance needs, please let us know at 817-438-1700. We are proud to be your auto service provider and we look forward to seeing you again. Thank you, Marcus Procter, Service Manager

January 29, 2020

Johnnie, our Srvc Mgr, set us up with an appt & lined us up a loaner while our recall work was done. Super job. Johnnie takes very good care of us. I really enjoy coming to the dealership and working with J More

by Karol F
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Five Star Subaru of Grapevine responded

Hello Karol, Thank you for choosing the service center at Subaru of Grapevine for your recall notice. If Johnnie or I can be of further help, please give us a call at 817-438-1700. We are here to help you enjoy your vehicle. Take Care, Marcus Procter, Service Manager

January 26, 2020

great team of professionals operators in service and sales I will definitely return and I will refer my Freind and family to buy cars from this dealership for sure!! More

by Vahidm1000
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wing Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Saif, Brian Swarver, Freddie Valdovinos, Lauren Bayles
Jan 27, 2020 -

Five Star Subaru of Grapevine responded

Hello Vahidm1000, It is awesome to have you as our customer!! Thank you for acknowledging so many of the staff at Subaru of Grapevine. We are grateful for your business and recommendations and we look forward to hearing from you anytime we can help at 817-438-1700. Sincerely, Doug Laymon, Sales Manager

January 26, 2020

Thank you Johnny Taylor for seeing that my Subaru received the best service even though I did not have an appointment. I appreciate the royal treatment I receive when I bring my Subaru, the service i More

by LILESTELITA
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Five Star Subaru of Grapevine responded

LILESTELITA, It is our goal to make our customers feel at home when they visit Subaru of Grapevine. Johnnie and the service team are available at 817-438-1700 when you have care concerns. Knowing you are comfortable behind the wheel of your Subaru is important. Thank you for sharing your experience and we look forward to helping again. Take Care, Marcus Procter, Service Manager

January 25, 2020

Very professional, friendly, knowledgeable about the work that needed to be done and very timely. We have been dealing with this dealership for the last two years. More

by Garynormansteen
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Jan 25, 2020 -

Five Star Subaru of Grapevine responded

Hello Garynormansteen! You are a valued customer at Subaru of Grapevine. It has been our pleasure to help with your automotive needs these past few years and we hope to continue being your only call when you need services. Please stay in touch at 817-438-1700. We look forward to serving you again. Take Care, Marcus Procter, Service Manager

January 24, 2020

Very helpful, courteous, friendly and professional staff. It was a long commute for us to get there but well worth the time. Very satisfied with the results. Will definitely return for future service,and ne More

by kenyveny
Recommend Dealer
Yes
Employees Worked With
Jesse Garcia
Jan 24, 2020 -

Five Star Subaru of Grapevine responded

Thank you for visiting the service center at Subaru of Grapevine! Keeping your vehicle running well and you safely behind its wheel is our goal. Please stay in touch at 817-438-1700. We hope to continue sharing our vehicle knowledge with you. Thanks again, Marcus Procter, Service Manager

...
74
...