Five Star Subaru of Grapevine - Service Center

Yes- Mike was AMAZING! He communicated concisely each step from arrival, status update and next steps for repair. He was friendly, welcoming and very easy to work with. Knowing he'd be absent when I step from arrival, status update and next steps for repair. He was friendly, welcoming and very easy to work with. Knowing he'd be absent when I returned the rental car, he collaborated with a colleague to let him know every detail of the repair, to ensure pick up was seamless and well communicated. Mike is a true asset to the Subaru team and exemplifies service and commitment. More

Five Star Subaru in Grapevine routinely knocks it out of the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m ret the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m retired. When I worked and had a much larger income, I drove Audi A6’s. One thing I like was how their dealerships were run. My Subaru may be less expensive but thought wouldn’t know that based on the dealership experience. If you want safety, all-wheel drive on regular gas, good mileage and a great dealer experience, I recommend Five Star Subaru of Grapevine! More

Had a warranty issue with my 2017 Legacy. John and Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appo Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appointment time, set me up with a loaner, and updated me daily as promised. Car was ready a day early, warranty covered everything. Drop off and pick up was smooth and took less than 30 minutes total. Everyone was courteous and professional. I'll be back. More

From the purchase of the car, to the service department handling my window tint, I have experienced excellent service! I will recommend them to all my family and friends! handling my window tint, I have experienced excellent service! I will recommend them to all my family and friends! More

Subaru of Grapevine is the best dealership I’ve ever dealt with, from buying to service. They are pleasant and efficient. Their waiting area is very bright ?comfortable ,and open .It is so nice to have dealt with, from buying to service. They are pleasant and efficient. Their waiting area is very bright ?comfortable ,and open .It is so nice to have them in my neighborhood. More

Excellent place to get the suby serviced! Fast, kept me up to date, friendly staff. Waiting area well stocked with drinks and snacks, clean and quiet up to date, friendly staff. Waiting area well stocked with drinks and snacks, clean and quiet More

I always get the best service at any Sam Pack dealer I go to! Lauren is the best at Subaru grapevine! Always helpful and always available! Thanks for being awesome! to! Lauren is the best at Subaru grapevine! Always helpful and always available! Thanks for being awesome! More

Great service department, very helpful personnel. Always clean, plus a very well stocked snack bar. Very transparent with their pricing. Can’t see a reason not to go there. clean, plus a very well stocked snack bar. Very transparent with their pricing. Can’t see a reason not to go there. More

Great service department. They were very professional and extremely helpful. I did not have a long wait period and they kept me informed all through the process of repair. Johnnie was excellent. extremely helpful. I did not have a long wait period and they kept me informed all through the process of repair. Johnnie was excellent. More

I’ve been coming here for service for a while and have always had a great experience. Everyone is always friendly and helpful. The facility is spacious, clean, and eco-friendly. This past Friday I had sev always had a great experience. Everyone is always friendly and helpful. The facility is spacious, clean, and eco-friendly. This past Friday I had several lights come on my dash so I stopped my car and called Subaru. Lauren advised me on what to do. I ended up having to get it towed to Subaru and then they gave me a loaner while I waited for the diagnosis. Throughout the process, she kept me informed and always answered my questions. She was incredibly helpful and I always felt like I was being taken care of. I look forward to returning for my future service! I’d highly recommend this Subaru and Lauren! More