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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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July 26, 2020

Five Star Subaru is a great dealership because they do not pressure you to buy and they take the time to explain. I love my Subaru! More

by Luperobles2002
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Five Star Subaru of Grapevine responded

Luperobles2002, It is great to hear you found your experience at Subaru of Grapevine a good one. Johnnie and I are available at 817-438-1700 to continue helping with your vehicle's care. We want you to always enjoy owning your Subaru. Thank you, Marcus Procter, Service Director

July 25, 2020

Even during COVID I received excellent service. Mike was great, he was expecting me and had everything ready. I was out of there quickly and my Ascent is working wonderfully!! Thank you Five Star Subaru! More

by Mimi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike- Service Department
Jul 25, 2020 -

Five Star Subaru of Grapevine responded

Hello Mimi, Your safety on and off the road is a big concern at Subaru of Grapevine. We are happy to help care for your vehicle and make certain you are comfortable when you visit us. Thank you for your business and recommendation for Mike and our service center. We are always available by phone at 817-438-1700 to answer your automotive questions. We hope to serve you again. Take Care, Marcus Procter, Service Director

July 24, 2020

I came in without an appointment but they were able to work me in and went above and beyond to solve the problem and give me suggestions to avoid the recurrence . Very friendly and professional, like alw More

by Jajohnson0709
Recommend Dealer
Yes
Employees Worked With
Michel ohanesian
Jul 24, 2020 -

Five Star Subaru of Grapevine responded

Hello Jajohnson0709, Thank you for rating your visit to the service center at Subaru of Grapevine. We try our best to accommodate our customers. We hope to help with your future vehicle care needs, so please stay in touch at 817-438-1700. Michael and I look forward to seeing you again. Take Care, Marcus Procter, Service Director

July 23, 2020

Ten's across the board. You consistantly provide stellar Ten's across the board. You consistantly provide stellar service and go above and beyond any other dealer. That's why your logo even fits. Great More

by Michael.Logan817
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Five Star Subaru of Grapevine responded

Michael, Thank you so very much for recognizing Johnnie and Subaru of Grapevine. You are a valued customer and keeping you comfortable when you drive is a necessity! Please call us at 817-438-1700 every time you have vehicle concerns. We are happy to help. Take Care, Marcus Procter, Service Director

July 22, 2020

Unexpected service was needed. Trina handled my case with great care and excellent communication. Left paying less than I thought, my subie was even washed and ready when I arrived to pick it up. Thank you! More

by lvs2pla
Recommend Dealer
Yes
Employees Worked With
Trina
Jul 22, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your endorsement for Trina and Subaru of Grapevine. We are here to help with your vehicle questions! Call us any time at 817-438-1700. We appreciate you and want you safe during your drive. Take Care, Marcus Procter, Service Director

July 17, 2020

The reason I give them a three star is because my promised appointment was not set up. The final job was excellent, 3 days in. More

by jayashree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Five Star Subaru of Grapevine responded

Jayashree, Thank you for your feedback and we send our apologies for the error with the appointment. We hope to have the opportunity to have you back to Subaru of Grapevine. Please reach out to me directly at mprocter@subarugrapevine.com or 817-438-1700. You are a valued customer. Sincerely, Marcus Procter, Service Director

July 17, 2020

Plz tell the the corporation of sti to give there impreza sti 400 hp and there wrx start off at at least 325.Im a wrx owner I love my car but it needs more hp. Thank you!!! More

by Matthew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Bayles
Jul 17, 2020 -

Five Star Subaru of Grapevine responded

Hello Matthew, Your feedback is appreciated! We want to continue helping you love your car. Please stay in touch with our service team at 817-438-1700. You are a valued customer at Subaru of Grapevine and we hope to see you again. Thank you, Marcus Procter, Service Director

July 15, 2020

There is a reason they can claim 5 Star as part of their name. Exemplary customer service and phenomenal service department. I came on the wrong day and despite covid went above and beyond expectation. Than More

by vigilraydine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina, Scott Mirbahaeddin
Jul 16, 2020 -

Five Star Subaru of Grapevine responded

Thank you for visiting the service center at Subaru of Grapevine. Your comfort and safety are a priority. Please reach out to our service team at 817-438-1700 whenever you have maintenance concerns. Take Care, Marcus Procter, Service Director

July 13, 2020

Came in for a recall, they had me in and out in under two hours. Easy to book an appointment over the phone, great customer service, and they even offered me a rental despite the fact that I didn't come in f More

by Kyrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 14, 2020 -

Five Star Subaru of Grapevine responded

Kyrie, Your comfort and satisfaction with the customer and vehicle care we offer at Subaru of Grapevine is the goal. Thank you for recognizing Mike and the service team. We look forward to hearing from you again at 817-438-1700. Please stay in touch. Take Care, Marcus Procter, Service Director

July 10, 2020

Johnny Taylor was excellent. Five stars all the way. Everyone in Subaru Grapevine is very nice and committed to provide excellent customer service. Thank you! More

by jterry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2020 -

Five Star Subaru of Grapevine responded

Thank you, jterry, for sharing your service experience at Subaru of Grapevine. Johnnie is a great source for vehicle care and we both hope to hear from you again at 817-438-1700. Please stay in touch when you need future auto care. Take Care, Marcus Procter, Service Director

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