Five Star Subaru of Grapevine - Service Center

Efficient, thorough, professional, and personal. Excellent service they were fast and got me in before my scheduled appointment I plan to have all future service needs done here Excellent service they were fast and got me in before my scheduled appointment I plan to have all future service needs done here More

They are always so honest and caring. They get you in and out as fast as they can. Very caring and respectful of your time out as fast as they can. Very caring and respectful of your time More

The best dealership and i love bringing my Subaru here for service, they provide first class service and experiences to their customers. Excellent service. I would highly recommend this place. for service, they provide first class service and experiences to their customers. Excellent service. I would highly recommend this place. More

I went to soooo many dealerships to try and find the right vehicle. Subaru of Grapevine was literally the best dealership I’ve ever gone to! A close friend of mine purchased their vehicle from the same right vehicle. Subaru of Grapevine was literally the best dealership I’ve ever gone to! A close friend of mine purchased their vehicle from the same place and told me, “You’ll never go to another dealership again once you’ve experienced that location.” He was right! The staff was the most courteous and helpful group I’ve ever had! Today I had my first maintenance appointment on my Forrester and again....extremely helpful the whole way through! And my vehicle was done in a flash!!! I HIGHLY recommend going to this location! More

Superb service as always, even in this time of coronavirus lockdown Prompt and courteous service, coffee and snacks in waiting area, nothing less than usual. coronavirus lockdown Prompt and courteous service, coffee and snacks in waiting area, nothing less than usual. More

Friendly Work to meet the customers needs and Friendly Work to meet the customers needs and wants Straight forward in communication Patient with undecided customers Mean what they say about Friendly Work to meet the customers needs and wants Straight forward in communication Patient with undecided customers Mean what they say about their top notch customer service-excellent customer service More

Called in and was greeted and scheduled my time for my appointment. My crosstrek was ready when they said and my SUV was derailed cleaned. Will be back! appointment. My crosstrek was ready when they said and my SUV was derailed cleaned. Will be back! More

Yes- Mike was AMAZING! He communicated concisely each step from arrival, status update and next steps for repair. He was friendly, welcoming and very easy to work with. Knowing he'd be absent when I step from arrival, status update and next steps for repair. He was friendly, welcoming and very easy to work with. Knowing he'd be absent when I returned the rental car, he collaborated with a colleague to let him know every detail of the repair, to ensure pick up was seamless and well communicated. Mike is a true asset to the Subaru team and exemplifies service and commitment. More

Five Star Subaru in Grapevine routinely knocks it out of the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m ret the park whenever I go for service there. I bought my current vehicle there and plan to but the next one there, too (although not this year). I’m retired. When I worked and had a much larger income, I drove Audi A6’s. One thing I like was how their dealerships were run. My Subaru may be less expensive but thought wouldn’t know that based on the dealership experience. If you want safety, all-wheel drive on regular gas, good mileage and a great dealer experience, I recommend Five Star Subaru of Grapevine! More

Had a warranty issue with my 2017 Legacy. John and Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appo Johnnie determined it was serious and could lead to engine damage if not corrected quickly. They worked me in 4 days earlier than the first open appointment time, set me up with a loaner, and updated me daily as promised. Car was ready a day early, warranty covered everything. Drop off and pick up was smooth and took less than 30 minutes total. Everyone was courteous and professional. I'll be back. More