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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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September 04, 2020

The most outstanding service department I have ever been to. Checkin smooth. Service done in time promised and I was a walk-in. Coupons offered in email provided reasonable discounts. This is a fantastic de More

by Sgellman60302
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Five Star Subaru of Grapevine responded

Sgellman, We appreciate the opportunity to help with your vehicle care needs. Thank you for rating your experience with our team at Subaru of Grapevine and please stay in touch at 817-438-1700. You are a valued customer. Take Care, Marcus Procter, Service Director

August 26, 2020

Excellent service! Dropped off my Subaru Crosstrek to Michael, he took such great care of me and my car. The car wash was the cherry on top. Highly recommend. More

by Subaru chick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Frankie Saif
Aug 27, 2020 -

Five Star Subaru of Grapevine responded

Hello! You are a valued customer at Subaru of Grapevine, Subaru chick!! Michael and I look forward to helping with the care of your Crosstrek for years to come. Stop by for a complimentary car wash when you are in the area. We love the opportunity to keep you comfortable in your Subaru. Thank you, Marcus Procter, Service Director, 817-438-1700

August 26, 2020

Fast, competent, extra stuff like free car wash makes you want to come back every year when it’s time to consider a new vehicle More

by OutbackLovr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh
Aug 27, 2020 -

Five Star Subaru of Grapevine responded

Hello OutbackLovr! We hope you always choose to visit Subaru of Grapevine for the care of your Outback. Michael and I can be reached at 817-438-1700 when you have future maintenance needs. Thank you for being our customer. Best Regards, Marcus Procter, Service Director

August 23, 2020

I can always depend on 5 Star Subaru for excellent service and quality workmanship. Other Subaru dealerships do not compare to this location at all! More

by Jamhwilso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike O.
Aug 24, 2020 -

Five Star Subaru of Grapevine responded

Hello Jamhwilso! We are excited you chose Subaru of Grapevine as your dealership. Our goal is to continue serving you with the best experience and we always welcome your automotive questions at 817-438-1700. When you have maintenance or repair concerns, we look forward to helping you. Thank you, Marcus Procter, Service Director

August 15, 2020

So happy we purchased a Subaru! Everyone at the dealership, from Sales to Service, is amazing to work with. Thanks for the comfortable and safe waiting area too. More

by Miss H
Recommend Dealer
Yes
Employees Worked With
Taylor Greene
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina McLean
Aug 15, 2020 -

Five Star Subaru of Grapevine responded

Thank you, Miss H! We appreciate the opportunity to be your auto dealer. Knowing you are safe and comfortable in your Subaru is a priority at Subaru of Grapevine. Taylor, Katrina, and I are always available at 817-438-1700 to help you. Continue to stay safe and we look forward to seeing you again. Take Care, Marcus Procter, Service Director

August 15, 2020

Some things never change, with or without Covid. Always professional and prompt service, coffee, snacks, WiFi, a clean waiting area, car wash and a smile. More

by Hien
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ohanesian
Aug 15, 2020 -

Five Star Subaru of Grapevine responded

Hello Hien, Thank you for your comments and high rating of the service you received at Subaru of Grapevine. Your safety is always a priority at the dealership and on the road. We value your business and friendship, so call us anytime we can help at 817-438-1700. Please stay safe and in touch, Marcus Procter, Service Director

August 15, 2020

Suburb hitch installed just under the estimated price and finished when promised. Your service rep Johnie was awesome. Surprised we could get loaner car. Great experience! More

by dndavis16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Five Star Subaru of Grapevine responded

Thank you, dndavis16, for choosing Subaru of Grapevine for your vehicle's accessories. Johnnie and I want to make owning your Subaru fun, so please let us know if we can help with other add-ons at 817-438-1700. We are here to serve. Take Care, Marcus Procter, Service Director

August 07, 2020

They told me I needed an appointment for routine maintenance. I only had 2000 miles but because during the Covid-19 we did not go far. Everything was just as expected and I was told it would Tahe 1 More

by jm.sweeny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna, Ryen Ruybal
Aug 08, 2020 -

Five Star Subaru of Grapevine responded

Thank you, jm.sweeny, for rating your service visit at Subaru of Grapevine. We appreciate the opportunity to care for your vehicle and we hope you get to go on new adventures soon. Please let us know when we can help again at 817-438-1700. It is great to call you our customer. Take Care, Marcus Procter, Service Director

August 01, 2020

Every service center professional is helpful and considerate at this dealership. They always complete the work as scheduled and communicate quickly as needed. The waiting area is clean and there is More

by Smithgr
Recommend Dealer
Yes
Employees Worked With
Brian Swarver, Michael Dinh
Aug 01, 2020 -

Five Star Subaru of Grapevine responded

Hello Smithgr, We are so grateful to have the opportunity to provide for all of your vehicle needs at Subaru of Grapevine. Thank you for being a loyal customer and please let us know when we can share our automotive advice at 817-438-1700. We are here to serve. Thanks again, Marcus Procter, Service Director

July 31, 2020

Fantastic service team, friendly, fast and efficient. Got car in for service at scheduled time and was done in under the time frame they gave me. More

by txobrn
Recommend Dealer
Yes
Employees Worked With
All service sept gets a 5 star in my book
Aug 01, 2020 -

Five Star Subaru of Grapevine responded

Thank you, txobrn, for recognizing our service staff! We value your feedback and business at Subaru of Grapevine and we look forward to helping with future vehicle needs. Please stay in touch at 817-438-1700. Best Regards, Marcus Procter, Service Director

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