Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
817 Reviews

817 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
September 29, 2020

Shantai was outstanding at my Subaru School session. She touched on the basic functions as well as aspects she thought might be meaningful to me. She was spot on! I left the dealership with MUCH more know More

by stbrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
Sep 30, 2020 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to rate your experience at Subaru of Grapevine. We want to make certain owning your Outback is memorable. Shantai and I can be reached at 817-438-1700 anytime you have technical questions. Please stay in touch. Best Regards, Doug Laymon, Sales Manager

September 25, 2020

I had an airbag recall on My 2005 Subaru Impreza. It was done in a very timely manner !! I really appreciate the excellent experience, Everything was great More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Barrett
Sep 26, 2020 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for the opportunity to help with the recall on your Impreza. Safety comes first with Subaru! When you need additional vehicle care, we look forward to your call at 817-438-1700. Safe Travels, Marcus Procter, Service Director

September 23, 2020

I've had great experiences with Five Star Subaru. Each time I need help or service of any type, I can count on it being done very well and the customer service to be exquisite. Michael Ohanesian, while pr More

by vj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ohanesian
Sep 23, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your loyalty to Subaru of Grapevine, vj! It is important that we always share our vehicle knowledge so that you are completely comfortable with our service. Call Michael or me at 817-438-1700 anytime you have questions. We look forward to helping you again. Take Care, Marcus Procter, Service Director

September 16, 2020

I brought My Chevy pickup truck in for tire balance and tire rotation. It was done in a very timely manner. They even washed it for Me ✅✅ More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Barrett
Sep 17, 2020 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for allowing us the chance to help with the care of your truck. Vehicle care is key to a safe and comfortable ride. Call us at 817-438-1700 when we can offer our assistance. We hope to see you again. Take Care, Marcus Procter, Service Director

September 09, 2020

Five Star Subaru has made my Subaru Ascent ownership a wonderful experience. From my first visit to my recent service, they are still #1 in my book! I recommend them to anyone who is considering purchasin More

by Blankenshipdand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ohanesian
Sep 10, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your loyalty to Subaru of Grapevine. We appreciate the opportunity to be your auto dealer and we look forward to continuing to help you enjoy your Ascent. Reach out to us at 817-438-1700 anytime you have vehicle questions, we will be ready to help. Thanks again, Marcus Procter, Service Director

September 05, 2020

Had an issue with My driver side window. Took it in on Saturday Morning , it was done whole I waited. My vehicle was washed for Me. I really appreciate the awesome service !! More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ohanesian, Brian Swarver
Sep 07, 2020 -

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for returning to Subaru of Grapevine for your repair. Know that you are a VIP at our dealership and we look forward to your calls at 817-438-1700. We are here to serve. Take Care, Marcus Procter, Service Director

September 04, 2020

The young man that helped me was very polite and professional the service would have been completed if the proper time line was discussed with me so I could have made proper arrangements. Although t More

by HotShOts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
Sep 04, 2020 -

Five Star Subaru of Grapevine responded

Thank you, HotShOts, for your feedback during your visit to the service center at Subaru of Grapevine. I personally welcome your questions at mprocter@subarugrapevine.com or 817-438-1700. Our goal is to offer a completely comfortable and informative experience. Please let me know if I can be of further assistance. Sincerely, Marcus Procter, Service Director

September 04, 2020

The most outstanding service department I have ever been to. Checkin smooth. Service done in time promised and I was a walk-in. Coupons offered in email provided reasonable discounts. This is a fantastic de More

by Sgellman60302
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2020 -

Five Star Subaru of Grapevine responded

Sgellman, We appreciate the opportunity to help with your vehicle care needs. Thank you for rating your experience with our team at Subaru of Grapevine and please stay in touch at 817-438-1700. You are a valued customer. Take Care, Marcus Procter, Service Director

August 26, 2020

Excellent service! Dropped off my Subaru Crosstrek to Michael, he took such great care of me and my car. The car wash was the cherry on top. Highly recommend. More

by Subaru chick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael, Frankie Saif
Aug 27, 2020 -

Five Star Subaru of Grapevine responded

Hello! You are a valued customer at Subaru of Grapevine, Subaru chick!! Michael and I look forward to helping with the care of your Crosstrek for years to come. Stop by for a complimentary car wash when you are in the area. We love the opportunity to keep you comfortable in your Subaru. Thank you, Marcus Procter, Service Director, 817-438-1700

August 26, 2020

Fast, competent, extra stuff like free car wash makes you want to come back every year when it’s time to consider a new vehicle More

by OutbackLovr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh
Aug 27, 2020 -

Five Star Subaru of Grapevine responded

Hello OutbackLovr! We hope you always choose to visit Subaru of Grapevine for the care of your Outback. Michael and I can be reached at 817-438-1700 when you have future maintenance needs. Thank you for being our customer. Best Regards, Marcus Procter, Service Director

...
66
...