Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
February 14, 2021

Excellent professional and top quality service from a knowledgable and caring staff. I drive into town to get service done here and have always been pleased. The service department is truly 5 stars. More

by sdordick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
Feb 15, 2021 -

Five Star Subaru of Grapevine responded

Hello! It was our pleasure to help you in the service department at Subaru of Grapevine. We want to continue sharing our automotive knowledge, so never hesitate to reach out to us at 817-438-1700. We will be happy to help in any way we can. Thank you, Marcus Procter, Service Director

February 06, 2021

Five Star Subaru of Grapevine is super. My Crosstrek is my third Subaru, my first from Five Star. Their dealership is far above and beyond: fair price, exceptional service, and great follow-through. Highly More

by PJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michial Cox, Trina McLean
Feb 06, 2021 -

Five Star Subaru of Grapevine responded

PJ, It is always great when the staff at Subaru of Grapevine is recognized. Thank you! Your recommendation and business are appreciated and we look forward to hearing from you again at 817-438-1700. Thanks for taking the time to rate your experience. Best Regards, Marcus Procter, Service Director

February 05, 2021

Great place great service. Bought my outback there and every time I return for service they are on it and gracious. Thank you. I will return. More

by sjo49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2021 -

Five Star Subaru of Grapevine responded

sjo49, Your loyalty to Subaru of Grapevine is awesome. We are so happy to have earned your trust and business. Whether it is service or a new Subaru, we want to continue serving you. Please call us any time we can be of help at 817-438-1700. Thank you, Marcus Procter, Service Director

February 04, 2021

I was pleased with the level of customer service and overall service to my vehicle. I recommend this dealership. I appreciate the dedication to excellence. More

by schristopher.davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Five Star Subaru of Grapevine responded

Hello! Customer care is a pillar of our service at Subaru of Grapevine. We want to hear from you any time you have maintenance or repair concerns at 817-438-1700. We are here to serve your auto needs in any way we can. Safe travels and please stay in touch. Thank you, Marcus Procter, Service Director

February 01, 2021

Excellent service by the Five star Subaru of Grapevine Service tree M. Very professional and customer friendly experience. They have been taking care of all my services needs very well. More

by pratyu27p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Five Star Subaru of Grapevine responded

pratyu27p, It is our pleasure to help with your vehicle needs at Subaru of Grapevine. Thank you for continuing to choose our dealership. We are always available between visits at 817-438-1700. Please stay safe and in touch. Take Care, Marcus Procter, Service Director

January 27, 2021

I used to own a BMW from the Moritz Dealership in Arlington, TX. The service at the dealership was marginal at best. They never seemed to want to help the customers. Sam Pack Five Star Subaru is out More

by Carmelynnb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Jan 28, 2021 -

Five Star Subaru of Grapevine responded

Thank you for your recommendation of the service department at Subaru of Grapevine! We are proud to be your service provider and we want to hear from you again at 817-438-1700. Any time you need our automotive advice, we will be happy to help. Safe Travels, Marcus Procter, Service Director

January 26, 2021

As a mature customer I have used a lot of dealers across the years. 5 Star Subaru sets the bar higher for all the competition. More

by Bill F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Bill, for your kind words and high rating of Subaru of Grapevine! We really appreciate your recognition of our staff and we look forward to seeing you again. Please let us know when to expect you at 817-438-1700. We value you and your business. Thanks again, Doug Laymon, Sales Manager

January 25, 2021

Took vehicle in fir an oil change , and to fix the molding on My Driver side window. Everything was done in a timely manner. They also washed my Vehicle for Me !! More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver
Jan 26, 2021 -

Five Star Subaru of Grapevine responded

cooper75067, We aim for total customer satisfaction at Subaru of Grapevine. Our service team will be ready to help again when you call 817-438-1700. Thank you for recommending our dealership! Safe Travels, Marcus Procter, Service Director

January 16, 2021

Fixed my head unit as promised which now works perfectly Beautiful crosstrek loaner Car cleaned and buffed up on return to me Service A+ ! Love this place More

by doctor.iraepstein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2021 -

Five Star Subaru of Grapevine responded

Hello! Thank you for supporting the service team at Subaru of Grapevine. We want to make certain you always enjoy your vehicle, so let us know when care questions arise at 817-438-1700. We look forward to seeing you again! Best Regards, Marcus Procter, Service Director

January 08, 2021

Nice friendly reliable knowledgeable. I love Dyson who always answers the phone & sets up my appointments. He has such a great attitude & always courteous. I also love Katrina. More

by rosepugs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson
Jan 09, 2021 -

Five Star Subaru of Grapevine responded

Rosepugs, Thank you for taking the time to share your feedback about your service visit to Subaru of Grapevine. Dyson, Katrina, and I are here to help again at 817-438-1700. Reach out any time we can be of service. Happy New Year, Marcus Procter, Service Director

...
65
...