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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
817 Reviews

817 Reviews of Five Star Subaru of Grapevine - Service Center

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October 24, 2020

The Service Team at Subaru of Grapevine did an amazing job on Repairing my BRZ. The ability to work with the Insurance company and make sure my car was repaired correctly won my business. More

by Jamescnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Barret
Oct 26, 2020 -

Five Star Subaru of Grapevine responded

Thank you, Jamescnc, for the opportunity to help with the care of your BRZ. Anytime you have care concerns, we welcome your questions at 817-438-1700. Keeping you safe during your travels is the goal. Please stay in touch, Marcus Procter, Service Director

October 22, 2020

It is never difficult to find a service representative. And the ones I have had are very knowledgeable and can always find my records. Today I forgot to mention that I needed and inspection so they had to More

by DRMOORE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Five Star Subaru of Grapevine responded

DRMOORE, You are a valued customer at Subaru of Grapevine. Thank you for recognizing Johnnie in Service and BB in our sales department. Your commitment to our dealership is greatly appreciated. Best Regards, Marcus Procter, Service Director

October 21, 2020

Subaru always has great service reps that provide excellent service. The experience was timely and efficient. I’d recommend 5 star to anyone looking for or servicing a Subaru More

by Dommiemommy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal O
Oct 22, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your recommendation of Subaru of Grapevine. Our advisors remain available for your maintenance questions at 817-438-1700. We want you to fully enjoy a safe drive time. Take Care, Marcus Procter, Service Director

October 16, 2020

Always excellent Customer service when I bring my car in for repair or required maintenance. Other staff are always friendly when you are waiting for your car. More

by EBabaa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina
Oct 16, 2020 -

Five Star Subaru of Grapevine responded

Thank you for your loyalty to Subaru of Grapevine, EBabaa! We are happy to serve all of our vehicle needs, so please do not hesitate to call with questions to 817-438-1700. It is our goal to keep you safe on the roads. Thanks again, Marcus Procter, Service Director

October 06, 2020

A great “car dealership” experience. This dealer team never fails to impress me. Marcus Procter’s team is great. They go above and beyond what is asked of them. More

by dea069
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ohanisian
Oct 07, 2020 -

Five Star Subaru of Grapevine responded

Thank you, dea069, for rating your visit to the service center at Subaru of Grapevine. Sharing our automotive knowledge to keep you safe and comfortable as you drive is the goal. Please let Mike or me know when you have questions at 817-438-1700. We look forward to answering all of our automotive questions. Best Regards, Marcus Procter, Service Director

October 06, 2020

Very professional. Providing a loaner car was very impressive . I will continue leasing Subaru in the future partly because of professionalism of the service department More

by maravi
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Ohanesian
Oct 07, 2020 -

Five Star Subaru of Grapevine responded

Maravi, Thank you for your endorsement of our service team at Subaru of Grapevine. It is our goal to provide an exceptional experience with every visit. Our advisors and techs are available at 817-438-1700 to answer your questions. Reach out to us anytime we can provide our automotive advice. Thanks again, Marcus Procter, Service Director

October 05, 2020

Had to get My moonroof repaired , brought it in the morning , and it was done by the time I got off work !! I really appreciate the work being done in a timely manner. Thanks a million for the Car Wash More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina , Brian Swarver
October 02, 2020

I love my Crosstrek. I always enjoy coming to the service department. Everyone is kind, polite & helpful. It’s easy to find a great sales person but to provide excellent service after the purchase is fabulou More

by sharoncampbell2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Five Star Subaru of Grapevine responded

Sharon, Customer care is so important at Subaru of Grapevine. So, we want to hear from you at 817-438-1700 every time you have questions about your vehicle. We are here to help you enjoy and care for your Crosstrek and we want to make certain that you continue to love your Subaru. Thank you, Marcus Procter, Service Director

September 29, 2020

Subaru grapevine stepped up andpermanently fixed an ongoing problem. The service rep was polite and did a thorough investigation into the cars problem. I left feeling confident that this dealership has More

by jecassady2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2020 -

Five Star Subaru of Grapevine responded

Hello jecassady2, Thank you for the opportunity to find a resolution to your vehicle's issues. If you have future concerns, Johnnie and I look for your call at 817-438-1700. Please stay in touch, Marcus Procter, Service Director

September 29, 2020

Thank you for yet another incredible experience at Subaru of Grapevine! Jon Zablosky ensured all final accessories were added to my new Ascent Touring and provided excellent customer service along the way. More

by dallashmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
Sep 30, 2020 -

Five Star Subaru of Grapevine responded

Dallashmiles, We are excited to have you as a loyal customer at Subaru of Grapevine. Anytime we can share our Subaru knowledge, please reach out to us at 817-438-1700. Thank you for recognizing Jon and our sales team. Best Regards, Doug Laymon, Sales Manager

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