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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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March 19, 2021

Appreciate everyone I encountered today. This was my first trip to the service department with my new-to-me CPO Forester and I'll definitely return the next time I need service. Mike and the entire team More

by Roy from Arlington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Roy, for taking the time to share your visit to the service center at Subaru of Grapevine. Communication is important when it comes to your vehicle's care. Mike and I welcome additional questions at 817-438-1700. We want to help in any way we can. Thanks again, Marcus Procter, Service Director

March 16, 2021

Brought my Subaru in for some warranty work. They had to order the part and it arrived in a few days. They called and let me know and we made an appointment. Brought vehicle in. They told me it would be abo More

by Dieter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis, Sam Rezaei
Mar 18, 2021 -

Five Star Subaru of Grapevine responded

Dieter, We are very grateful for your business at Subaru of Grapevine. Thank you for taking the time to share your experience and recognizing so many of our staff. We are available at 817-438-1700 for all of your care concerns. Let us know when will can be of service again. Much appreciation, Doug Laymon, Sales Manager

March 11, 2021

My service advisor is Mike ohanesian. He's very professional and friendly and always willing to help. I Will continue to take my wife's car in and Mine. More

by Robert l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Robert, for recognizing Mike and the service department at Subaru of Grapevine. We appreciate the chance to care for you and your wife's car and we welcome your calls at 817-438-1700 whenever either of you has concerns. We want you both safe and comfortable during your travels. Thanks again, Marcus Procter, Service Director

March 11, 2021

Five Star Subaru @ Grapevine treats you like Family Always! When I bought my third Subaru in 2017 they were Amazing and now I’ve had to have some work done they Again Treated me with respect and had my More

by GayleForeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Five Star Subaru of Grapevine responded

Hello Gayle, Our loyal customers are family at Subaru of Grapevine. Thank you so much for continuing to visit our dealership for your vehicle needs. Johnnie and I want to hear from you at 817-438-1700 any time you have auto concerns. Call us when we can offer our advice. Take Care, Marcus Procter, Service Director

March 09, 2021

I’m not from Texas but my car broke down here. Grapevine was the closest dealer so it’s where we chose. The service department was amazing and really took the time to figure out what was wrong, it was a wei More

by Sconroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Five Star Subaru of Grapevine responded

Sconroy, It was too bad you had issues with your car during your travels! It was our pleasure to help you get back on the road. Next time you are in Texas, let us know if you need service at 817-438-1700. We will be happy to help again. Enjoy the rest of your drive. Thank you, Marcus Procter, Service Director

March 06, 2021

Impeccable service as always. Mike walked me through the details of my service and had me in a rental within a few minutes. While in the waiting area, Taylor made me feel right at home and showed me to the More

by jakaybe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor Bayles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary McCloskey, Spencer Fuller, Ryan Bayles, Trina McLean
Mar 06, 2021 -

Five Star Subaru of Grapevine responded

Jakaybe, How wonderful of you to list so many of the staff at Subaru of Grapevine in your review. That was very kind of you. We all want to welcome you back any time you can use our services. Call us at 817-438-1700 and we will look forward to your visit. Thank you, Marcus Procter, Service Director

March 04, 2021

We always get quick and good service, and we thank you for the water, coffee & snacks! We are very happy with our forester, very enjoyable to drive. More

by Pappy53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Mar 05, 2021 -

Five Star Subaru of Grapevine responded

Pappy53, It is our honor to help with the care of your Forester. Thank you for making Subaru of Grapevine your dealer! Any time Sean or I can offer our care advice, we want to hear from you at 817-438-1700. Safe travels and please stay in touch. Best Regards, Marcus Procter, Service Director

March 01, 2021

This dealership is extremely great at what they do. The service and professionalism of the employees is second to none. I would highly recommend them. More

by marcndoreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
Mar 01, 2021 -

Five Star Subaru of Grapevine responded

Thank you, marcndoreen, for choosing Subaru of Grapevine! We really appreciate your business and review. Trina, Jon, and I are always available at 817-438-1700 to help you. Call us any time you need us. Best Regards, Marcus Procter, Service Director

February 24, 2021

Dyson was my service technician. He did an absolutely wonderful job. We had a drip coming from the engine. They covered a warranty problem that I was not aware of which fixed the problem. The waiting More

by Lois.morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Lois, for acknowledging Dyson and the service team at Subaru of Grapevine. We appreciate the opportunity to help with your vehicle's care and we want to hear from you at 817-438-1700 any time you need our advice. We look forward to seeing you again. Take Care, Marcus Procter, Service Director

February 20, 2021

I have owned my Outback for 3 years! I love my car and I love love Five Star Subaru of Grapevine! They are the best! More

by jeanv2023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Five Star Subaru of Grapevine responded

jeanv2023, We love having you as our customer at Subaru of Grapevine. Thanks for recognizing Johnnie and please let us know when we will see you again at 817-438-1700. It will be great to help you continue to enjoy your Outback. Thank you, Marcus Procter, Service Director

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