Five Star Subaru of Grapevine - Service Center

Very happy with my Subaru but even higher praise for the Dealership and Service Center. Made appt for all visits and everybody was fully prepared for me and made the whole process a minimum effort on my par Dealership and Service Center. Made appt for all visits and everybody was fully prepared for me and made the whole process a minimum effort on my part. More

I appreciated your efficiency in greeting me explaining what is to be done to my vehicle and the time it took to give an oil change was very good and in no time my vehicle was ready in less than an hour, a what is to be done to my vehicle and the time it took to give an oil change was very good and in no time my vehicle was ready in less than an hour, and everyone was pleasant and nice to talk to. More

I live in Texarkana and there are two Subaru dealerships a lot closer than Five Star Subaru. I called Five Star Subaru to have maintenance work done because I was sick of these being treated like a number a lot closer than Five Star Subaru. I called Five Star Subaru to have maintenance work done because I was sick of these being treated like a number. Mike Ohanesian was a true gentleman from the moment he answered my call to make my appointment! He treated me like I was the only customer! He went above and beyond to take care of my needs and make sure that I knew what was going on with my car! I also appreciate being able to drive one of your cars while mine was being worked on! I am looking for a new Subaru and I will be back to buy from Five Star! Mike and your team have won my business! More

Excellent customer service. Easy to book the appointment. Service person Mike clearly set expectations of how long it would take for the installation so I could go home and wait. He called when the vehicle Service person Mike clearly set expectations of how long it would take for the installation so I could go home and wait. He called when the vehicle was ready. More

Nothing but a great warranty experience at Grapevine Subaru. From the great loaner vehicle to the alignment to finding and fixing the rattle (a twig lodged in the front end). Subaru. From the great loaner vehicle to the alignment to finding and fixing the rattle (a twig lodged in the front end). More

Mr. Johnny Taylor took time to listen to me and help me with everything he could, from the time I visited the dealership for diagnosing my car's air conditioning issue to the time I left with my car! Today with everything he could, from the time I visited the dealership for diagnosing my car's air conditioning issue to the time I left with my car! Today's experience would be one that I call as living up to the standards of customer satisfaction! Y'all are the best! Thanks you! More

No one tops this dealership. They go above and beyond to get the job done. Out the door and on with my day so quickly! get the job done. Out the door and on with my day so quickly! More

Very professional with very friendly and sincere manner. Detail explanation was given with photo what caused the damage. It was shorter than expected and vehicle was washed and cleaned with care. manner. Detail explanation was given with photo what caused the damage. It was shorter than expected and vehicle was washed and cleaned with care. Thank you so much. More

Great service with polite and efficient communication is what I experienced. The time waiting was exactly what was initially indicated. I was definitely pleased. Very good! what I experienced. The time waiting was exactly what was initially indicated. I was definitely pleased. Very good! More

I've made 2 trips to Five Star Subaru for service since my purchase in March. Both times the work was completed on time and done right the first time. Staff have been courteous and professional. I'll be ba my purchase in March. Both times the work was completed on time and done right the first time. Staff have been courteous and professional. I'll be back. More