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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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April 12, 2021

Every time I go here everyone is so helpful and nice and professional It's always a pleasure taking my cars to get serviced there. More

by Robert l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Five Star Subaru of Grapevine responded

Robert, Thank you for your continued loyalty to Subaru of Grapevine. Mike, Johnnie, and I welcome your calls between visits at 817-438-1700. Keeping you well informed about the care of your car is important to us. Please stay in touch. Take Care, Marcus Procter, Service Director

April 10, 2021

Got my car back early and under estimate! This was my first visit to 5 Star and I am very pleased with all aspects of my visit. More

by Carol's New Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, Carol! We are happy to have the chance to service your car. Between visits, Mike and I welcome your vehicle questions at 817-438-1700. Thank you, Marcus Procter, Service Director

April 10, 2021

Great service, excellent loaner car since my car stayed in the shop for a few days. Car was serviced and returned clean inside and out. Highly recommended. More

by Hien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Hien, for your time to provide your feedback for the service department at Subaru of Grapevine. We feel strongly that it’s vital for our customers to understand the care needed with their vehicle. Stay in touch with Mike and me at 817-438-1700. We are more than happy to share our advice. Safe Travels, Marcus Procter, Service Director

April 09, 2021

Great customer service, friendly staff, fast, offered options for maintenance. Easy to schedule service, arrived with courtesy vehicle on time, very nice customer area. Quote matched repair costs More

by Stryker
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Five Star Subaru of Grapevine responded

Hello Stryker, We work for complete transparency and want to keep you fully informed about the care for your vehicle. Call us any time we can help at 817-438-1700. Thank you for rating our services at 817-438-1700. Take Care, Marcus Procter, Service Director

April 07, 2021

Fantastic super friendly service by Mike Ohanesian. Fairy service great feeling dealing with all service staff. Great parts department always friendly. Great building always clean and neat. More

by john-r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh
Apr 07, 2021 -

Five Star Subaru of Grapevine responded

John, The service team at Subaru of Grapevine wants to thank you for your endorsement. When Mike or I can be of further assistance please let either of us know at 817-438-1700. We will be ready to help. Thank you, Marcus Procter, Service Director

April 07, 2021

They were 5 stars until the last two experiences. Customer service was poor with Tyson and good with Mike. It used to be excellent. They were both friendly but they missed the mark. My car was not cl More

by dgirlnurse22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Procter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyron
Apr 08, 2021 -

Five Star Subaru of Grapevine responded

Hello dgirlnurse22, As a valued customer, you have our attention with your feedback. Customer satisfaction is always a priority and I would like to assure we appreciate you and your business. I would personally like to speak with you about your experience. Please reach me at mprocter@subarugrapevine.com or 817-438-1700 as soon as possible. Sincerely, Marcus Procter, Service Director

Apr 08, 2021 -

dgirlnurse22 responded

We have already spoken.

April 03, 2021

This is an excellent dealership. We purchased our vehicle there and continue to have our service performed there. Top notch people all around, in every department we’ve had contact with. More

by DAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts & the very nice young lady who checked us in (I did not catch her name), Michael Dinh
Apr 03, 2021 -

Five Star Subaru of Grapevine responded

DAB, Thank you so much for your loyalty to Subaru of Grapevine! We are grateful to continue helping you in our service center. Michael, Sean, and I are available at 817-438-1700 whenever questions arise. Best Regards, Marcus Procter, Service Director

April 03, 2021

Love my Subaru Forrester!! Had a good sales experience and helpful, friendly service when I took it in for its 6 month check. My concerns were promptly addressed and the service was completed promptly. Ve More

by angie gehrig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Five Star Subaru of Grapevine responded

Angie, We appreciate the opportunity to help you care for your Forester at Subaru of Grapevine. It is great that you are keeping up to date with the recommended service schedule! Between visits, we welcome your questions at 817-438-1700. Thank you, Marcus Procter, Service Director

March 23, 2021

I've brought my vehicle in several times and always feel comfortable with the service department. Several of the advisors have helped me and all have done a great job. More

by jimjcousins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Five Star Subaru of Grapevine responded

Jimjcousins, Our goal is to provide a welcoming atmosphere every time you visit Subaru of Grapevine. Thank you for the opportunity to help you care for your car. Between visits, give us a call at 817-438-1700 with questions. We are happy to keep you informed of your vehicle's care. Take Care, Marcus Procter, Service Director

March 23, 2021

Excellent clean and friendly environment. Knowledgeable service managers and fast, professional technicians. Feel very comfortable there. Provided first class loaner. They anticipated my needs in all areas More

by brucecrouch67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Five Star Subaru of Grapevine responded

Hello brucecrouch67! We value customer opinion at Subaru of Grapevine. Thank you for rating your service experience and do not hesitate to contact us with care questions at 817-438-1700. Our service team is here to help in any way possible. Thanks again, Marcus Procter, Service Director

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