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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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May 17, 2021

Extraordinary service and great employees. They do a great job helping and explaining all detail involved with service and repairs. I’ll keep coming back to them More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee Boyett
May 18, 2021 -

Five Star Subaru of Grapevine responded

Martkinkingtexas, We feel communication is necessary to help our Subaru of Grapevine customers stay knowledgeable about their vehicles. Between visits, we welcome your maintenance questions at 817-438-1700. We want to help you fully enjoy your drive time. Thank you, Marcus Procter, Service Director

May 07, 2021

Everyone at the dealer is friendly and respectful. The policy to continue to wear masks is very much appreciated. The service was completed in less time than expected. And I gotta admit, I love the car wa More

by bt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021 -

Five Star Subaru of Grapevine responded

Bt, Thank you for taking the time to review your Subaru of Grapevine service experience. Johnnie and I are available at 817-438-1700 any time you need our automotive knowledge. Let us know when you need our advice. Best Regards, Marcus Procter, Service Director

May 06, 2021

Mike Ohanesian was a very nice guy to work with, he was friendly and courteous. I made an opportunistic stop to see if I could get a burned out headlight replaced. They took me right in, turned out the h More

by Sandy C
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Five Star Subaru of Grapevine responded

Hello Sandy, Your comments and review for Mike and Subaru of Grapevine are greatly appreciated. It is important that we help our customers feel comfortable and safe on the roads. Give Mike or me a call any time you have questions about your Outback at 817-438-1700. We are happy to help! Thank you, Marcus Procter, Service Director

May 04, 2021

I really appreciated how the Subaru team seamlessly worked with each other to help me drop off my vehicle and get into a loaner vehicle and back on the road for an appt. They finished before I was home More

by Jk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
May 04, 2021 -

Five Star Subaru of Grapevine responded

Jk, You are more than a customer at Subaru of Grapevine! Thank you for recognizing our service team and please stay in touch at 817-438-1700. We are here for you any time. Thank you, Marcus Procter, Service Director

April 30, 2021

Had a very smooth and quick car buying experience!!!! Darryl Cooper was an amazing salesman and Brandon Fraikes took great care of me! I will definitely be back. More

by Danielle Hines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lennon
May 01, 2021 -

Five Star Subaru of Grapevine responded

Congratulations, Danielle, on your new Subaru! Our knowledgeable staff wants to continue answering your questions. Please call with questions at 817-438-1700. Darrell and I are here to help in any way we can at Subaru of Grapevine. Thank you, Doug Laymon, Sales Manager

April 27, 2021

Simply the best Service Manager and team anywhere to work on your Subaru. I wouldn't go anywhere else. Friendly, honest, helpful. A++++++++++ They go the extra mile. All the service department employees are More

by Vette Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal, Trina McLean
Apr 27, 2021 -

Five Star Subaru of Grapevine responded

Hello! On behalf of the Subaru of Grapevine service team, thank you so much for your awesome recognition. We are grateful for the opportunity to help you enjoy your drive time. Any time we can answer your vehicle questions, we welcome your calls to 817-438-1700. Thank you again for your kind words, Marcus Procter, Service Director

April 24, 2021

Five star wasn’t open when I bought my outback. They treat me like one of their own in their service department. Excellent! Love them! More

by Landlocked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
Apr 24, 2021 -

Five Star Subaru of Grapevine responded

Hello Landlocked, We are happy to serve you in the service center at Subaru of Grapevine. Trina, Jon, and I want to hear from you at 817-438-1700 to help with all of your vehicle concerns. Thank you for allowing us to care for you and your vehicle! Best Regards, Marcus Procter, Service Director

April 22, 2021

Johnnie was great, excellent service. I will not bring my car to another dealership to be service. I drive 1.5 hours, worth my time. Thank you! More

by Uganda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Uganda, for taking the time to share your comments and acknowledge Johnnie and Subaru of Grapevine. We want to help you enjoy your travels as much as possible. Call us any time you need our vehicle advice at 817-438-1700. We really appreciate the extra miles you drive for your car's care. Take Care, Marcus Procter, Service Director

April 20, 2021

Meet at the car explained everything did the work washed the Car had me out in very good time. All the work I ask for More

by trrobe
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Apr 21, 2021 -

Five Star Subaru of Grapevine responded

Hello trrobe, We really appreciate hearing from our Subaru of Grapevine customers! Thank you for the opportunity to care for your car. Our advisors want to continue hearing from you at 817-438-1700. Safe Travels, Marcus Procter, Service Director

April 12, 2021

Service was superior from drive in to drive out. The facilities were spotless and employees very friendly and accommodating. The atmosphere become customers to return. More

by dlarsen3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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