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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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June 26, 2021

Excellent dealership and people. So nice to deal with dealership More

by Cmbowling1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prakash Eb I sales, Kareem Kusez, Steve Lennon, Trina McLean
Jun 28, 2021 -

Five Star Subaru of Grapevine responded

Thank you for rating our Five Star Subaru services! We believe in continuing conversations with our customers. Reach us anytime at 817-438-1700. Helping to keep you fully informed about your Subaru is our goal. Stay in touch! Best Regards, Marcus Procter, Service Director

June 25, 2021

Everything was great 👍🏿 , routine or change and tire rotation. They got Me in and out in a berry timely manner More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver, Trina McLean
Jun 26, 2021 -

Five Star Subaru of Grapevine responded

Cooper75067, It is great to call you a satisfied Five Star Subaru customer. Our service team welcomes all of your maintenance questions at 817-438-1700. We want you completely comfortable with your vehicle. Thank you, Marcus Procter, Service Director

June 18, 2021

Great service and car loaner is a wonderful idea! Took care of some personal business at the same time! No need to wait 3hrs! Thanks to the Team! Special Thanks to Mike! More

by MILYONARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Five Star Subaru of Grapevine responded

Hello MILYONARIO! It was our pleasure to help with your vehicle's care at Five Star Subaru. Mike and our service staff welcome all of your future questions at 817-438-1700. Stop by or give us a call when we can be of service. Thank you, Marcus Procter, Service Director

June 10, 2021

Took our Forester in for routine maintenance and a minor recall. Mike was a great service advisor and the entire process was efficient and finished ahead of schedule. Great experience! More

by rangran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Five Star Subaru of Grapevine responded

Rangran, Customer experience is important at Five Star Subaru and we thank you for sharing your feedback. Between visits, Mike and I welcome your automotive questions at 817-438-1700. Call us anytime we can be of help. Best Regards, Marcus Procter, Service Director

June 05, 2021

Have always been very helpful and pleasant to deal with, especially Trina. I also have her easy to contact. Have dealt with Trina on several service visits. More

by Lkmeyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
Jun 07, 2021 -

Five Star Subaru of Grapevine responded

Lymeyne, Thank you for recognizing Trina and Subaru of Grapevine. We are grateful for your business and loyalty. When you have vehicle concerns, we will be ready for your call at 817-438-1700. Take Care, Marcus Procter, Service Director

June 05, 2021

I trust this dealership with everything. They are always up front and take care of you. I didn’t buy my vehicle from this dealership but they treat me like I did. Best place to bring your Subaru! More

by Nicoleluce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2021 -

Five Star Subaru of Grapevine responded

Nicoleluce, You are a valued friend and customer at Subaru of Grapevine. Your loyalty to our service team is greatly appreciated and we welcome all of your maintenance concerns at 817-438-1700. Call us any time! Thank you, Marcus Procter, Service Director

June 03, 2021

Always excellent staff welcoming you and letting you know status of vehicle Explained price up front and Trina was very knowledgeable and helpful in my service visit More

by ronbanis62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Jun 04, 2021 -

Five Star Subaru of Grapevine responded

Ronbanis62, We want you completely informed about your vehicle and our Five Star Subaru services. Trina and I welcome your questions between visits at 817-438-1700. Ask us your questions any time. Thank you, Marcus Procter, Service Director

June 02, 2021

Everything was done fast. Service people were friendly and professional. Waiting area was clean and quiet. Will definitely go back next time my car needs service. More

by Apexi_02_ex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Jun 03, 2021 -

Five Star Subaru of Grapevine responded

Thank you for your business in the service department at Subaru of Grapevine, Apexi_02_ex. We would love to hear from you again at 817-438-1700. Safe travels and please stay in touch. Take Care, Marcus Procter, Service Director

May 29, 2021

Subaru service is 5 star from the time I arrive with my vehicle and the checking out to go home with a cleaner car than I came in. Thank you to everyone at Subaru for excellent service. More

by Josephine.hollerung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Five Star Subaru of Grapevine responded

Hello Josephine! Mike and the Subaru of Grapevine service team are grateful to help you with the maintenance of your car. We welcome all additional care questions at 817-438-1700. Please let us know when you need our vehicle knowledge again. Thank you, Marcus Procter, Service Director

May 18, 2021

Honest and customer oriented service department. No up selling or forcing unneeded service. So much better then average Toyota dealer's service shops. Provided nice loaner car when service time was projec More

by FiveStarsCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kareem Kusez
May 19, 2021 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to share your feedback! We appreciate the opportunity to care for your vehicle at Subaru of Grapevine and we welcome additional questions at 817-438-1700. Safe travels and please stay in touch, Marcus Procter, Service Director

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