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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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April 30, 2021

Had a very smooth and quick car buying experience!!!! Darryl Cooper was an amazing salesman and Brandon Fraikes took great care of me! I will definitely be back. More

by Danielle Hines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lennon
May 01, 2021 -

Five Star Subaru of Grapevine responded

Congratulations, Danielle, on your new Subaru! Our knowledgeable staff wants to continue answering your questions. Please call with questions at 817-438-1700. Darrell and I are here to help in any way we can at Subaru of Grapevine. Thank you, Doug Laymon, Sales Manager

April 27, 2021

Simply the best Service Manager and team anywhere to work on your Subaru. I wouldn't go anywhere else. Friendly, honest, helpful. A++++++++++ They go the extra mile. All the service department employees are More

by Vette Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal, Trina McLean
Apr 27, 2021 -

Five Star Subaru of Grapevine responded

Hello! On behalf of the Subaru of Grapevine service team, thank you so much for your awesome recognition. We are grateful for the opportunity to help you enjoy your drive time. Any time we can answer your vehicle questions, we welcome your calls to 817-438-1700. Thank you again for your kind words, Marcus Procter, Service Director

April 24, 2021

Five star wasn’t open when I bought my outback. They treat me like one of their own in their service department. Excellent! Love them! More

by Landlocked
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
Apr 24, 2021 -

Five Star Subaru of Grapevine responded

Hello Landlocked, We are happy to serve you in the service center at Subaru of Grapevine. Trina, Jon, and I want to hear from you at 817-438-1700 to help with all of your vehicle concerns. Thank you for allowing us to care for you and your vehicle! Best Regards, Marcus Procter, Service Director

April 22, 2021

Johnnie was great, excellent service. I will not bring my car to another dealership to be service. I drive 1.5 hours, worth my time. Thank you! More

by Uganda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Uganda, for taking the time to share your comments and acknowledge Johnnie and Subaru of Grapevine. We want to help you enjoy your travels as much as possible. Call us any time you need our vehicle advice at 817-438-1700. We really appreciate the extra miles you drive for your car's care. Take Care, Marcus Procter, Service Director

April 20, 2021

Meet at the car explained everything did the work washed the Car had me out in very good time. All the work I ask for More

by trrobe
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Apr 21, 2021 -

Five Star Subaru of Grapevine responded

Hello trrobe, We really appreciate hearing from our Subaru of Grapevine customers! Thank you for the opportunity to care for your car. Our advisors want to continue hearing from you at 817-438-1700. Safe Travels, Marcus Procter, Service Director

April 12, 2021

Service was superior from drive in to drive out. The facilities were spotless and employees very friendly and accommodating. The atmosphere become customers to return. More

by dlarsen3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2021

Every time I go here everyone is so helpful and nice and professional It's always a pleasure taking my cars to get serviced there. More

by Robert l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Five Star Subaru of Grapevine responded

Robert, Thank you for your continued loyalty to Subaru of Grapevine. Mike, Johnnie, and I welcome your calls between visits at 817-438-1700. Keeping you well informed about the care of your car is important to us. Please stay in touch. Take Care, Marcus Procter, Service Director

April 10, 2021

Got my car back early and under estimate! This was my first visit to 5 Star and I am very pleased with all aspects of my visit. More

by Carol's New Subaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Five Star Subaru of Grapevine responded

Welcome to Subaru of Grapevine, Carol! We are happy to have the chance to service your car. Between visits, Mike and I welcome your vehicle questions at 817-438-1700. Thank you, Marcus Procter, Service Director

April 10, 2021

Great service, excellent loaner car since my car stayed in the shop for a few days. Car was serviced and returned clean inside and out. Highly recommended. More

by Hien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Hien, for your time to provide your feedback for the service department at Subaru of Grapevine. We feel strongly that it’s vital for our customers to understand the care needed with their vehicle. Stay in touch with Mike and me at 817-438-1700. We are more than happy to share our advice. Safe Travels, Marcus Procter, Service Director

April 09, 2021

Great customer service, friendly staff, fast, offered options for maintenance. Easy to schedule service, arrived with courtesy vehicle on time, very nice customer area. Quote matched repair costs More

by Stryker
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Five Star Subaru of Grapevine responded

Hello Stryker, We work for complete transparency and want to keep you fully informed about the care for your vehicle. Call us any time we can help at 817-438-1700. Thank you for rating our services at 817-438-1700. Take Care, Marcus Procter, Service Director

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