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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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August 31, 2021

The service department; specifically our adviser Mike went above and beyond. From getting us in with a vehicle emergency, getting us a loaner, and getting the issue resolved and completing a previous iss More

by Prmdoftroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Five Star Subaru of Grapevine responded

Prmdoftroy, It’s great to hear that your visit to the Five Star Subaru service department earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback of Mike and our service team. Thank you for taking the time to share your comments. Take Care, Marcus Procter, Service Director

August 31, 2021

Professional and very helpful when my car needed serviced!!! Would highly recommend this service department for assistance with your vehicle needs! They were great!! 5 stars More

by Lm_kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh
Sep 01, 2021 -

Five Star Subaru of Grapevine responded

Hello Lm_kelley, Thank you very much for your feedback! It is wonderful to hear that Michael and the Five Star Subaru service team were able to provide you with the excellent experience we strive to provide all of our customers. We look forward to hearing from you again at 817-438-1700 when you have future needs. Take Care, Marcus Procter, Service Director.

August 30, 2021

Five star Subaru dealership grapevine is a customer focused dealership. The staff are professional and friendly and provide great service . As a customer I feel confident that my car maintenance is upt More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2021

The service was fast! I waited in a comfortable waiting area. More

by Araceli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Five Star Subaru of Grapevine responded

Araceli, Customer care and satisfaction are both priorities at Five Star Subaru. Thank you for rating your experience and please let us know when we can expect you again at 817-438-1700. Safe travels and thanks, Marcus Procter, Service Director

August 28, 2021

The people are very nice & welcoming. The service is always quick & done right. I will continue to return for all my service here. More

by Sissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh
Aug 30, 2021 -

Five Star Subaru of Grapevine responded

Sissy, Customer experience is important at Five Star Subaru and we are here to continue providing you professional and efficient service. Reach our team at 817-438-1700 whenever you have maintenance questions. We look forward to seeing you again. Thank you, Marcus Procter, Service Director

August 27, 2021

Took my vehicle in at 7:00, service center opened promptly at 7:00. I was called when the service was completed. I picked up car after work, didn’t take but 10 minutes before I was on my way home. E More

by Lcorl7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver
Aug 27, 2021 -

Five Star Subaru of Grapevine responded

Lcorl7, It is our goal to offer convenient solutions for our Five Star Subaru service customers. Thank you for recognizing the efforts of our service team and please let us know when to expect you again at 817-438-1700. Safe Travels, Marcus Procter, Service Director

August 27, 2021

The dealership is very polite, knowledgeable & kind. The facility is clean And employees seem to be very happy. The service is outstanding Thank you Suparu More

by nem1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Five Star Subaru of Grapevine responded

Nem1948, It is great to have your business at Five Star Subaru and we plan to keep it! Reach Johnnie or me at 817-438-1700 any time you have automotive concerns. We want to answer all of your vehicle questions. Thank you, Marcus Procter, Service Director

August 12, 2021

My problem was taken care of in a timely manner. Repair was explained to me, parts were on hand, oh and that coffee machine makes great coffee. More

by roselyn9764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Five Star Subaru of Grapevine responded

Hello roselyn9764, Mike and our service team are dedicated to helping you with the care of your vehicle. We want you safe and comfortable during your travels. Between visits, give us a call at 817-438-1700 when you have questions. We will look forward to serving you again at Five Star Subaru. Thank you, Marcus Procter, Service Director

August 11, 2021

Extremely helpful staff and very friendly service. Work completed on time and done very well More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Aug 12, 2021 -

Five Star Subaru of Grapevine responded

Thank you, SL, for making Five Star Subaru your auto center. Trina and our service team want to continue hearing from you at 817-438-1700. Do not hesitate to give us a call when you have care concerns. We are happy to offer our advice. Take Care, Marcus Procter, Service Director

August 06, 2021

Friendly staff and quality work!! Keep up the good work and other dealers will close their doors. More

by Doug Nash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Five Star Subaru of Grapevine responded

Doug, Thanks for endorsing Five Star Subaru. Your complete satisfaction will always be our priority. Reach Johnnie or me at 817-438-1700 any time you have maintenance or repair issues. We will be happy to share our advice. Thank you, Marcus Procter, Service Director

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