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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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July 22, 2021

This is our second purchase from 5 Star Subaru. The whole team is good to work with, follow through, and care about your buying experience. More

by D Ryder
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Five Star Subaru of Grapevine responded

Thank you, D Ryder, for returning to Five Star Subaru for another purchase. BB and I want to make certain to make this driving experience even better than the last. Reach either of us at 817-438-1700. We want to help you fully enjoy your Subaru. Thanks again, Doug Laymon, Sales Manager

July 17, 2021

Sean Roberts was absolutely wonderful and welcoming! Definitely coming back to this location! Everyone was very through on our work and exterior. We even got a free car wash! More

by Amandamorse2289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal, Trina McLean
Jul 18, 2021 -

Five Star Subaru of Grapevine responded

Amandamorse2289, We are so pleased to receive your endorsement of so many Five Star Subaru staff members. Thank you! Any time we can offer our maintenance or repair advice, reach us at 817-438-1700. We will be more than happy to help. Thanks again, Marcus Procter, Service Director

July 16, 2021

Always friendly and always meets me on the service drive and I never wait. Great service, Knowledgeable, helpful. He saw my window stripping was becoming a problem and had it replaced while my car was gett More

by Kimconner87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Kimconner87, for your loyalty to Mike and the service team at Five Star Subaru. We value you and your business. Let us know when we can help again at 817-438-1700. It will be good to see you. Take Care, Marcus Procter, Service Director

July 09, 2021

Johnnie was very courteous, professional and knowledgeable. He answered all my questions and reviewed what my car needed to maintain safer performance. I highly recommend Five Star Subaru of G More

by P. Wiegand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier
Jul 09, 2021 -

Five Star Subaru of Grapevine responded

Hello P. Wiegand, On behalf of Johnnie and the Five Star Subaru team, thank you for taking the time to rate your service experience. Between visits, call 817-438-1700 when you have vehicle care concerns. We will be ready to help again. Thank you, Marcus Procter, Service Director

July 03, 2021

We brought our Outback in for schedule oil change and inspection today without an appointment. We knew that we may have to wait - were told 2 hrs. Since we want to look around the Ascend and the Wild More

by MyTribeca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Azrael Cavazos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Five Star Subaru of Grapevine responded

MyTribeca, It was our pleasure to help with the care of your Outback. Thank you for your great feedback and please let us know when we will see you again at Five Star Subaru at 817-438-1700. We appreciate you! Take Care, Marcus Procter, Service Director

June 27, 2021

Keep up the good work. . . . . . . . Thank you very much thank you thank you thank you thank you very much thank you very very much thank you very much More

by Bong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Five Star Subaru of Grapevine responded

Bong, Thank you very much for choosing Five Star Subaru. Mike and I invite you to stop by or reach us at 817-438-1700 any time we can be of service. We look forward to helping you keep your car in great shape. Take Care, Marcus Procter, Service Director

June 26, 2021

Excellent dealership and people. So nice to deal with dealership More

by Cmbowling1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prakash Eb I sales, Kareem Kusez, Steve Lennon, Trina McLean
Jun 28, 2021 -

Five Star Subaru of Grapevine responded

Thank you for rating our Five Star Subaru services! We believe in continuing conversations with our customers. Reach us anytime at 817-438-1700. Helping to keep you fully informed about your Subaru is our goal. Stay in touch! Best Regards, Marcus Procter, Service Director

June 25, 2021

Everything was great 👍🏿 , routine or change and tire rotation. They got Me in and out in a berry timely manner More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Swarver, Trina McLean
Jun 26, 2021 -

Five Star Subaru of Grapevine responded

Cooper75067, It is great to call you a satisfied Five Star Subaru customer. Our service team welcomes all of your maintenance questions at 817-438-1700. We want you completely comfortable with your vehicle. Thank you, Marcus Procter, Service Director

June 18, 2021

Great service and car loaner is a wonderful idea! Took care of some personal business at the same time! No need to wait 3hrs! Thanks to the Team! Special Thanks to Mike! More

by MILYONARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Five Star Subaru of Grapevine responded

Hello MILYONARIO! It was our pleasure to help with your vehicle's care at Five Star Subaru. Mike and our service staff welcome all of your future questions at 817-438-1700. Stop by or give us a call when we can be of service. Thank you, Marcus Procter, Service Director

June 10, 2021

Took our Forester in for routine maintenance and a minor recall. Mike was a great service advisor and the entire process was efficient and finished ahead of schedule. Great experience! More

by rangran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Five Star Subaru of Grapevine responded

Rangran, Customer experience is important at Five Star Subaru and we thank you for sharing your feedback. Between visits, Mike and I welcome your automotive questions at 817-438-1700. Call us anytime we can be of help. Best Regards, Marcus Procter, Service Director

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