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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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September 17, 2021

I was very pleased with the sales team and also the service team. Very professional. More

by Genemiller54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Genemiller54, for your loyalty to Five Star Subaru. Your endorsement of both our sales and service departments is greatly appreciated. Whenever you need our advice, we want to hear from you at 817-438-1700. Safe travels and please stay in touch. Take Care, Doug Laymon, Sales Manager

September 16, 2021

Service Department was great and all staff are courteous and helpful. The waiting area is clean and comfortable. More

by melvinbutler
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 17, 2021 -

Five Star Subaru of Grapevine responded

Melvinbutler, Thank you for reviewing the Five Star Subaru service department. We know vehicle maintenance can be a hassle and we want to work as efficiently as possible. Please let us know when to expect you again at 817-438-1700. We appreciate the chance to help you. Take Care, Marcus Procter, Service Director

September 14, 2021

Five Star Subaru got me in & out for my service quickly with no surprises. Service Advisor Sean Roberts was great! More

by Rob M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Sep 15, 2021 -

Five Star Subaru of Grapevine responded

Hello Rob, Helping our Five Star Subaru customers in a timely manner is always the goal. Reach Sean or me at 817-438-1700 when you have vehicle needs. We want to continue to be your service center. Thank you, Marcus Procter, Service Director

September 08, 2021

I’ve had all work, including inspections, done on my now 10 yr old Subaru Outback at 5 Star Subaru, since they came to town. As everyone else says, they are professional, courteous, and calm. The building More

by Sandy C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Sandy, for being one of our first customers and for remaining loyal. Our advisors are ready for your questions at 817-438-1700. Let's keep your Subaru around for another 10 years. Safe Travels, Marcus Procter, Service Director

September 04, 2021

Always professional and courteous. Very upfront with what they can and cannot do, which is refreshing. Never a bad experience here, very pleased with this dealer. More

by jerake75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Jerake75, It is important for our Five Star Subaru team to share our knowledge to keep you comfortable in your Subaru. Any time you need our advice, reach us at 817-438-1700. We want to continue earning your business and trust. Thank you, Marcus Procter, Service Director

September 04, 2021

Re the entire dealership: sales, finance, service. I drive 90 miles b/c everyone is knowledgeable, friendly, professional. This is my 2nd Subaru from Five Star- highly recommend. More

by Cebrenne55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Cebrenne55, for both of your purchases at Five Star Subaru. We will continue to work in your best interests. Jon, Mike, and our entire want to hear from you at 817-438-1700. Let us know how we can help you enjoy your ride. Best Regards, Marcus Procter, Service Director

September 04, 2021

This location was absolutely spectacular. The building was so clean, everyone super friendly and genuinely happy to be there. Service was perfect and I will definitely be going back to this location! Shou More

by chelseycazzato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Chelseycazzato, We are excited to be your service center! Sean and I remain available for questions at 817-438-1700. We want to keep you fully informed about every aspect of your car. We are here for you when you need us. Thank you, Marcus Procter, Service Director

September 03, 2021

They have always been courteous, helpful, and knowledgeable in their service department. Their waiting area is clean, comfortable, and inviting. I recommend them for their service department. More

by Sczoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Sczoss, Your complete satisfaction is always important to us at Five Star Subaru. Between visits, we welcome your vehicle care questions at 817-438-1700. We want to keep you fully informed about the care of your Subaru. Thank you for choosing our auto center and please stay in touch. Kind Regards, Marcus Procter, Service Director

September 01, 2021

I love that you still have very qualified employees in your service department. I have owned all makes and models over the years and this is my favorite dealership. Subaru is the best all around! More

by Diannb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wing Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
Sep 02, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Diannb! It is always great to hear from our Five Star Subaru customers and we really appreciate your vote of confidence in our service team. Between visits, we welcome your questions at 817-438-1700. Sharing our knowledge will keep you informed about your Subaru. Take Care, Marcus Procter, Service Director

September 01, 2021

Staff was extremely useful and Prakash EB made our purchase more easy, very professional and transparent person. Most likely to recommend to a friend for a purchase More

by narenpachava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Davis
Sep 02, 2021 -

Five Star Subaru of Grapevine responded

Narenpachava, Thank you for taking the time to recognize Prakash and Five Star Subaru. We want to help you fully enjoy your drive. Call us when you need our advice at 817-438-1700. We want to help in any way we can. Take Care, Marcus Procter, Service Director

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