Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
August 28, 2021

The people are very nice & welcoming. The service is always quick & done right. I will continue to return for all my service here. More

by Sissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh
Aug 30, 2021 -

Five Star Subaru of Grapevine responded

Sissy, Customer experience is important at Five Star Subaru and we are here to continue providing you professional and efficient service. Reach our team at 817-438-1700 whenever you have maintenance questions. We look forward to seeing you again. Thank you, Marcus Procter, Service Director

August 27, 2021

Took my vehicle in at 7:00, service center opened promptly at 7:00. I was called when the service was completed. I picked up car after work, didn’t take but 10 minutes before I was on my way home. E More

by Lcorl7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver
Aug 27, 2021 -

Five Star Subaru of Grapevine responded

Lcorl7, It is our goal to offer convenient solutions for our Five Star Subaru service customers. Thank you for recognizing the efforts of our service team and please let us know when to expect you again at 817-438-1700. Safe Travels, Marcus Procter, Service Director

August 27, 2021

The dealership is very polite, knowledgeable & kind. The facility is clean And employees seem to be very happy. The service is outstanding Thank you Suparu More

by nem1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

Five Star Subaru of Grapevine responded

Nem1948, It is great to have your business at Five Star Subaru and we plan to keep it! Reach Johnnie or me at 817-438-1700 any time you have automotive concerns. We want to answer all of your vehicle questions. Thank you, Marcus Procter, Service Director

August 12, 2021

My problem was taken care of in a timely manner. Repair was explained to me, parts were on hand, oh and that coffee machine makes great coffee. More

by roselyn9764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Five Star Subaru of Grapevine responded

Hello roselyn9764, Mike and our service team are dedicated to helping you with the care of your vehicle. We want you safe and comfortable during your travels. Between visits, give us a call at 817-438-1700 when you have questions. We will look forward to serving you again at Five Star Subaru. Thank you, Marcus Procter, Service Director

August 11, 2021

Extremely helpful staff and very friendly service. Work completed on time and done very well More

by SL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trina McLean
Aug 12, 2021 -

Five Star Subaru of Grapevine responded

Thank you, SL, for making Five Star Subaru your auto center. Trina and our service team want to continue hearing from you at 817-438-1700. Do not hesitate to give us a call when you have care concerns. We are happy to offer our advice. Take Care, Marcus Procter, Service Director

August 06, 2021

Friendly staff and quality work!! Keep up the good work and other dealers will close their doors. More

by Doug Nash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Five Star Subaru of Grapevine responded

Doug, Thanks for endorsing Five Star Subaru. Your complete satisfaction will always be our priority. Reach Johnnie or me at 817-438-1700 any time you have maintenance or repair issues. We will be happy to share our advice. Thank you, Marcus Procter, Service Director

August 02, 2021

Service provided was excellent.Both in service and Service provided was excellent. Both in service and maintenance. Very clean environment and helpful people. I proud to be a three Subaru car Family More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Five Star Subaru of Grapevine responded

Martinkingtexas, We are thrilled to have you as a part of our Five Star Subaru family! It is important you feel comfortable every time you visit. Call us again at 817-438-1700. We look forward to seeing you. Thank you, Marcus Procter, Service Director

July 31, 2021

I am always pleased with the excellent service I receive here. The people are courteous and knowledgeable and the facility clean and comfortable. I appreciate the free coffee More

by Genacollier48nana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Five Star Subaru of Grapevine responded

Genacollier48nana, It is always our pleasure to see you at Five Star Subaru! Thank you for your loyalty and this great feedback. Contact our service advisors at 817-438-1700 any time! Thanks again, Doug Laymon, Sales Manager

July 24, 2021

Grapevine Subaru had a great service dept. work done in fast time. Repairs warranty excellent . Would recommend for subaru service.Jon is excellent to work with. More

by Gun3er
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Five Star Subaru of Grapevine responded

Gun3er, Your recommendation of Five Star Subaru is truly appreciated. Between visits, Jon and I welcome your questions at 817-438-1700. Do not hesitate to ask for our automotive advice. We will be happy to help. Thank you, Marcus Procter, Service Director

July 24, 2021

We were traveling through and had an issue with our car. The dealership was able to get us in last minute, fix our issue, and even washed and vacuumed it! You do kit find dealerships that are willing to do More

by Kenny Watkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Swarver, Michael Dinh, Ryen Ruybal, Trina McLean
Jul 25, 2021 -

Five Star Subaru of Grapevine responded

Hello Kenny, We hope you were able to continue your travels with peace of mind. Thank you for stopping by Five Star Subaru and if we can help further, reach us at 817-438-1700. Take Care, Marcus Procter, Service Director

...
57
...