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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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September 04, 2021

Re the entire dealership: sales, finance, service. I drive 90 miles b/c everyone is knowledgeable, friendly, professional. This is my 2nd Subaru from Five Star- highly recommend. More

by Cebrenne55
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Cebrenne55, for both of your purchases at Five Star Subaru. We will continue to work in your best interests. Jon, Mike, and our entire want to hear from you at 817-438-1700. Let us know how we can help you enjoy your ride. Best Regards, Marcus Procter, Service Director

September 04, 2021

This location was absolutely spectacular. The building was so clean, everyone super friendly and genuinely happy to be there. Service was perfect and I will definitely be going back to this location! Shou More

by chelseycazzato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Chelseycazzato, We are excited to be your service center! Sean and I remain available for questions at 817-438-1700. We want to keep you fully informed about every aspect of your car. We are here for you when you need us. Thank you, Marcus Procter, Service Director

September 04, 2021

Always professional and courteous. Very upfront with what they can and cannot do, which is refreshing. Never a bad experience here, very pleased with this dealer. More

by jerake75
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Jerake75, It is important for our Five Star Subaru team to share our knowledge to keep you comfortable in your Subaru. Any time you need our advice, reach us at 817-438-1700. We want to continue earning your business and trust. Thank you, Marcus Procter, Service Director

September 03, 2021

They have always been courteous, helpful, and knowledgeable in their service department. Their waiting area is clean, comfortable, and inviting. I recommend them for their service department. More

by Sczoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Five Star Subaru of Grapevine responded

Sczoss, Your complete satisfaction is always important to us at Five Star Subaru. Between visits, we welcome your vehicle care questions at 817-438-1700. We want to keep you fully informed about the care of your Subaru. Thank you for choosing our auto center and please stay in touch. Kind Regards, Marcus Procter, Service Director

September 01, 2021

I love that you still have very qualified employees in your service department. I have owned all makes and models over the years and this is my favorite dealership. Subaru is the best all around! More

by Diannb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wing Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trina McLean
Sep 02, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Diannb! It is always great to hear from our Five Star Subaru customers and we really appreciate your vote of confidence in our service team. Between visits, we welcome your questions at 817-438-1700. Sharing our knowledge will keep you informed about your Subaru. Take Care, Marcus Procter, Service Director

September 01, 2021

Staff was extremely useful and Prakash EB made our purchase more easy, very professional and transparent person. Most likely to recommend to a friend for a purchase More

by narenpachava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jeff Davis
Sep 02, 2021 -

Five Star Subaru of Grapevine responded

Narenpachava, Thank you for taking the time to recognize Prakash and Five Star Subaru. We want to help you fully enjoy your drive. Call us when you need our advice at 817-438-1700. We want to help in any way we can. Take Care, Marcus Procter, Service Director

August 31, 2021

The service department; specifically our adviser Mike went above and beyond. From getting us in with a vehicle emergency, getting us a loaner, and getting the issue resolved and completing a previous iss More

by Prmdoftroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Five Star Subaru of Grapevine responded

Prmdoftroy, It’s great to hear that your visit to the Five Star Subaru service department earned a 5-star rating! It’s also great to know that it’s an experience you’d recommend to friends and family as well. We couldn’t ask for more admirable feedback of Mike and our service team. Thank you for taking the time to share your comments. Take Care, Marcus Procter, Service Director

August 31, 2021

Professional and very helpful when my car needed serviced!!! Would highly recommend this service department for assistance with your vehicle needs! They were great!! 5 stars More

by Lm_kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dinh
Sep 01, 2021 -

Five Star Subaru of Grapevine responded

Hello Lm_kelley, Thank you very much for your feedback! It is wonderful to hear that Michael and the Five Star Subaru service team were able to provide you with the excellent experience we strive to provide all of our customers. We look forward to hearing from you again at 817-438-1700 when you have future needs. Take Care, Marcus Procter, Service Director.

August 30, 2021

Five star Subaru dealership grapevine is a customer focused dealership. The staff are professional and friendly and provide great service . As a customer I feel confident that my car maintenance is upt More

by Nikki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2021

The service was fast! I waited in a comfortable waiting area. More

by Araceli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Five Star Subaru of Grapevine responded

Araceli, Customer care and satisfaction are both priorities at Five Star Subaru. Thank you for rating your experience and please let us know when we can expect you again at 817-438-1700. Safe travels and thanks, Marcus Procter, Service Director

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