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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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January 06, 2022

This is the BEST dealership I have ever dealt with! Everyone is friendly, informative and efficient!!! My whole buying and service experiences have been top notch and actually pleasant!!! I love my Sub More

by Rizzo, Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh
Jan 11, 2022 -

Five Star Subaru of Grapevine responded

Hello Debbie, It is our goal to help you fully enjoy your Forester. Thanks so much for taking the time to share your Five Star Subaru visits. Any time we can offer our care or technical advice, reach us at 817-438-1700. Safe travels and thank you again, Marcus Procter, Service Director

January 05, 2022

I am Lilly Ann Kurian, thanks for letting me Share you all today and forever 🙏⭐️🇺🇸! The Highest Blessed Subaru all Brands are at the Grapevine, Texas Dealership Deal👍. I am humbled to Recommend Each More

by LILLYANNKURIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Sebastian and I didn’t 👀 the Advisor name’s
Jan 06, 2022 -

Five Star Subaru of Grapevine responded

LILLYANNKURIAN, Thank you so much for your recommendation and blessings. It is great to have you as a part of our Five Star Subaru family. Stop by or reach us any time at 817-438-1700. We are here to help keep you in a safe and comfortable vehicle. Best Regards, Marcus Procter, Service Director

January 04, 2022

Maintenance was started and completed early. Great facilities and staff. Service rep was knowledgeable and thorough. More

by dn2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Jan 05, 2022 -

Five Star Subaru of Grapevine responded

Hello dn2323, The Five Star Subaru service team does its best to accommodate our guests in a timely manner. Thank you for allowing us to provide your vehicle's care needs. Reach us again at 817-438-1700. Take Care, Marcus Procter, Service Director

January 04, 2022

They did a great job working us in over a holiday weekend! Although we were without our car for the weekend, it was ready on Monday. And they washed and vacuumed my car!! Woo hoo!! Thank you so much! More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2022 -

Five Star Subaru of Grapevine responded

Julie, Thank you for the opportunity to help you care for your Subaru. Reach Mike or me anytime you need our advice at 817-438-1700. We look forward to seeing you again at Five Star Subaru. Best Regards, Marcus Procter, Service Director

December 18, 2021

Five Star Subaru is where I purchased my car. The service staff have always been so wonderful. Jason J was so helpful! More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Johannessen
Dec 18, 2021 -

Five Star Subaru of Grapevine responded

Hello Debbie, We really appreciate it when our customers take the time to share their experiences. Thank you for rating Jason and the Five Star Subaru service department. We look forward to answering future vehicle concerns at 817-438-1700. Happy Holidays, Marcus Procter, Service Director

December 17, 2021

It's clean, comfortable and they are very attentive to your needs. I was thankful for the charging station. More

by keepdfwrelaxed1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Dec 17, 2021 -

Five Star Subaru of Grapevine responded

Thank you for choosing Five Star Subaru for your vehicle's care. We welcome future automotive questions at 817-438-1700. Don't hesitate to let us know when you have vehicle concerns. Happy Holidays, Marcus Procter, Service Director

December 17, 2021

Prompt service thank you, Janson was very attentive. All the details were accomplished timely. Thu More

by Jhdlgarza
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jayson
Dec 18, 2021 -

Five Star Subaru of Grapevine responded

Hello Jhdlgarza, You are a valued customer at Five Star Subaru and your high rating of our service center is greatly appreciated. Any time we can offer our automotive knowledge, reach us at 817-438-1700. Thank you for choosing our dealership for your vehicle needs. Happy Holidays, Marcus Procter, Service Director

December 16, 2021

Excellent service department experience - thorough, good communication, couldn’t be faster! Very satisfied with the dealer. More

by bch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Five Star Subaru of Grapevine responded

Hello bch, Customer communication is important at Five Star Subaru and we are grateful to share our knowledge with you. Please stay in touch with Mike or me at 817-438-1700. We are only a phone call away. Thank you, Marcus Procter, Service Director

December 15, 2021

Grapevine Subaru has the best service department. I am always greeted right away and they perform my services thoroughly. They are always friendly. More

by Nugrammi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Nugrammi, for crediting several of the Five Star Subaru staff for their efforts during your service visit. Customer care is a priority and we welcome questions between visits at 817-438-1700. We look forward to seeing you in 2022! Happy Holidays, Marcus Procter, Service Director

December 08, 2021

Michael Ohanesian and the staff in the parts & service department are the flagship of professionalism, service and customer service. I’ve been taking my car there for a couple of years, experienced nothin More

by cb5197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2021 -

Five Star Subaru of Grapevine responded

Cb5197, We love helping you with your vehicle care at Five Star Subaru and your loyalty means a lot to us. Thank you for rating Mike and please call us any time you need our advice at 817-438-1700. We are here for you! Safe travels and happy holidays, Marcus Procter, Service Director

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