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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
816 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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816 Reviews of Five Star Subaru of Grapevine - Service Center
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February 07, 2022
Great service always professional and on time. Would not take my car any where else. take my car any where else. More
by Debrajoanne63
February 05, 2022
While my experiences at this dealership have always been professional, my most recent service was frustrating and disappointing. I brought my car in for regularly scheduled maintenance and also for concerns professional, my most recent service was frustrating and disappointing. I brought my car in for regularly scheduled maintenance and also for concerns about a "shimmying" that I had felt for two weeks. I wanted to get this addressed sooner, but the first available service time was two weeks out. It turned out that I needed repairs to my suspension. I was not given a firm date on when repairs would be completed (the estimate was two days from when I brought the car in) nor was I provided a car to use until the repairs were completed or offered a ride home. Instead, I had a call a ride service in order to get home. This dealership has handled most service needs with professionalism. However, my experience this time fell short of the quality expectations set by previous visits. When I am facing a pricy repair fee it would be great if the dealership could help me solve some of the foreseeable consequences of this problem, such as figuring out a way to get home or providing a firm date for when the work will be completed. More
by b_forester18
Employees Worked With
Anthony Pipkin
January 27, 2022
I’ve never felt I was loaded up with unnecessary repairs or parts. Everything has been repaired to my satisfaction. or parts. Everything has been repaired to my satisfaction. More
by Evan
January 27, 2022
Professional and friendly service. I couldn't ask for better. My experience has been great. I will buy another Subaru in the next year. better. My experience has been great. I will buy another Subaru in the next year. More
by Alan
Employees Worked With
Other Employees :
Anthony Lombardo
January 25, 2022
Outstanding dealership. Very professional and helpful staff. Makes owning a Subaru more enjoyable. Quick service. staff. Makes owning a Subaru more enjoyable. Quick service. More
by mblinder5022
Employees Worked With
January 25, 2022
Clean facility, friendly, engaging staff, pro-active communications, on-time efficiency, great location; well-pleased communications, on-time efficiency, great location; well-pleased More
by JTP
Employees Worked With
January 18, 2022
Mr. John has been very helpful, professional and friendly. Job is done within promised time. I we visit 5 Star Suburbs again. friendly. Job is done within promised time. I we visit 5 Star Suburbs again. More
by Edwinkao
Employees Worked With
January 10, 2022
In a bind because Hiley Subaru in Ft. Worth wasn’t interested in taking care of my problem with my ignition key. The plastic case had come detached from the ignition key, and I didn’t dare to turn off interested in taking care of my problem with my ignition key. The plastic case had come detached from the ignition key, and I didn’t dare to turn off the ignition once I had got it started . I drove all the way to grapevine from Ft. Worth to Five Star Subaru, and they were most helpful. I had a new key the next day. Very professional dealership. More
by Larry
Employees Worked With
Sean McDonaugh
January 07, 2022
Amazing customer service. Lots of space and areas to wait until your car is done. The year service appointment went quickly and the car was washed and looked good when we got it back. until your car is done. The year service appointment went quickly and the car was washed and looked good when we got it back. More
by Ilene
Employees Worked With
