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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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February 28, 2022

I had my service scheduled on a day with wintry weather. To my surprise, the work was completed well ahead of the communicated timeframe. The staff was polite and helpful. I don’t usually wait at the dealer More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Five Star Subaru of Grapevine responded

Steve, It was great to serve you recently at Five Star Subaru. We appreciate the chance to help with your vehicle care. Mike and I can be reached at 817-438-1700 any time you have technical or maintenance questions. Let us know when you need our knowledge. Thank you, Marcus Procter, Service Director

February 26, 2022

1st service was fast and easy. Very happy with Five Star Subaru. Even my sales rep came down and talked for a few minutes. More

by steelrod3936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Five Star Subaru of Grapevine responded

Hello steelrod3936, You are part of the Five Star Subaru family! Thank you for returning for your vehicle's care. Both our sales and service staff welcome your questions at 817-438-1700 any time we can offer our knowledge. Best Regards, Marcus Procter, Service Director

February 24, 2022

First Time at this dealership as it is closer to my house. A great place with friendly service. More

by achmiel4848
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Five Star Subaru of Grapevine responded

Hello achmiel4848, On behalf of Mike and the Five Star Subaru service department, thank you for choosing our dealership. We are committed to helping you drive a well-maintained car. Mike and our team welcome all of your care questions at 817-438-1700. Reach us any time. Take Care, Marcus Procter, Service Director

February 21, 2022

Service was done in a timely matter, awesome job and I really liked the wait room setting More

by Knguyen7
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Knguyen7, for taking the time to review your Five Star Subaru service visit. We want to keep you knowledgeable about your car's care. Call us any time you need our advice at 817-438-1700. We are here to answer all of your automotive questions. Take Care, Marcus Procter, Service Director

February 19, 2022

Communication and friendly service set this dealership apart from all the others. I would not trust my vehicle repairs to anyone else. More

by diane.versocki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Robrerts
Feb 20, 2022 -

Five Star Subaru of Grapevine responded

Hello Diane, Thanks for recognizing the Five Star Subaru service team. Communication is key and we want to continue sharing our knowledge. When you have vehicle care questions, we are here for you at 817-438-1700. You are a valued customer and we want you knowledgeable about your ride. Take Care, Marcus Procter, Service Director

February 15, 2022

Mike did a tremendous job. Would give much higher than a 10 if I could. More

by Lkmeyne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Lkmeyne, for taking the time to rate Mike and the Five Star Subaru service department. We are happy to receive your 5 (and 10) star rating. Whenever we can offer our automotive advice, don't hesitate to call 817-438-1700. We want to help you in any way we can. Best Regards, Marcus Procter, Service Director

February 12, 2022

A major problem, once the manager was notified, was quickly and completely addressed. I am so impressed with the commitment to service by the service manager. Thank you 5 Star Subaru for identifying th More

by David.williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Five Star Subaru of Grapevine responded

Thank you, David, for taking the time to rate your Five Star Subaru service visit. I, along with my team, appreciate the opportunity to help with your vehicle care. We look forward to welcoming you back. Please let us know when you need our automotive knowledge at 817-438-1700. Best Regards, Marcus Procter, Service Director

February 10, 2022

Always professional courteous and the amenities second to none And the parts and service department know what they’re talking about and they know how to help More

by Subby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Five Star Subaru of Grapevine responded

Hello Subby! It is always great to hear from our Five Star Subaru guests. Thank you for recognizing so many of our staff members and your service experience. We look forward to continuing to help you care for your car. Reach us anytime at 817-438-1700. Best Regards, Marcus Procter, Service Director

February 10, 2022

We’ve purchased 4 cars here within my family. I will never buy another car that’s not from 5 Star Subaru. More

by LINDSEY.KH825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wing Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Five Star Subaru of Grapevine responded

Thank you, LINDSEY.KH825, for every purchase at Five Star Subaru. We are grateful to help you and your family. Let us know when you have care concerns at 817-438-1700. We will be more than happy to answer your questions. Best Regards, Doug Laymon, Sales Manager

February 10, 2022

In and out as expected within stated timeline. The agent was prepared and courteous throughout the process More

by PETE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Five Star Subaru of Grapevine responded

Hello Pete! It was our honor to help with your vehicle's care at Five Star Subaru. Reach Mike or me at 817-438-1700 when you have future maintenance or repair needs. We will look forward to serving you again. Thank you, Marcus Procter, Service Director

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