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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews
Call Service Center (817) 438-1700

816 Reviews of Five Star Subaru of Grapevine - Service Center

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April 30, 2022

Mike is always great and always professional and kind. I always trust Grapevine Subaru to only service my car with what it needs. More

by Shmugelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Patrick
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May 02, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Shmugelt, for choosing Five Star Subaru for the service of your vehicle. Mike and our techs remain available for your additional care questions at 817-438-1700. We are here for you, so don't hesitate to reach out. Best Regards, Marcus Procter, Service Director

April 30, 2022

Great customer service and friendly staff. Love the Customerservice area with plenty of water, coffee and snacks while you are waiting. More

by martinez2696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Five Star Subaru of Grapevine responded

Hello martinez2696, Your comfort, while we service your vehicle at Five Star Subaru, is important. We value the chance to help with your automotive care needs and we welcome your questions any time at 817-438-1700. Safe travels and please stay in touch, Marcus Procter, Service Director

April 26, 2022

Another day with awesome service! Always so professional and kind. From sales to the service department. I am so glad to have found our go to, one stop shop for car purchasing, fixing More

by angiestella4320
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2022 -

Five Star Subaru of Grapevine responded

Hello angiestella4320, Your continued loyalty at Five Star Subaru is appreciated. Thank you for sharing your feedback. Both our sales and service teams are pleased to have the opportunity to help with your vehicle needs. Best Regards, Marcus Procter, Service Director

April 25, 2022

Sean was very helpful. Gave the accurate estimated time for the service, explained everything, gave me his card for any additional questions I might have after leaving. Ver More

by Huggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
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Apr 26, 2022 -

Five Star Subaru of Grapevine responded

Hello Huggie, Providing concise information is important to help our customers remain aware of the care needed on their vehicles. Sean is dedicated to our Five Star Subaru customers and he and I both welcome questions between visits. Please stay in touch at 817-438-1700. We look forward to seeing you and your car again. Thank you, Marcus Procter, Service Director

April 20, 2022

Great service- nice folks. I will definitely be back. They were fast and the waiting area is very nice, clean, provided snacks and drinks if you wanted them More

by Suziecate08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2022 -

Five Star Subaru of Grapevine responded

Hello Suziecate08, Any time you need our service advice, don't hesitate to call Mike and our techs at 817-438-1700. Keeping you well informed about the workings of your car is our priority. Thank you for rating your Five Star Subaru visit. We look forward to seeing you again. Best Regards, Marcus Procter, Service Director

April 19, 2022

From the sales team to service I always feel like family when I have to go to the dealership. More

by doylerbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Robert’s
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Apr 20, 2022 -

Five Star Subaru of Grapevine responded

Hello doylerbrown, You are family at Five Star Subaru. Anytime we can help you with your vehicle needs, we are here for you at 817-438-1700. Don't hesitate to let us know how we can help you enjoy your drive time. Thank you, Marcus Procter, Service Director

April 18, 2022

Recently started servicing my 2011 Outback at this location and highly recommend. Great service staff. More

by jak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2022 -

Five Star Subaru of Grapevine responded

Hello jak, It makes our day when we know our Five Star Subaru customers are satisfied with our services. Thank you for sharing your recent visit with Mike. Please let us know how we can be of further assistance at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 17, 2022

Service writer was just the best. got all my information. Fast oil change and a car wash More

by rbrant525
Recommend Dealer
Yes
Employees Worked With
Sean
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Apr 18, 2022 -

Five Star Subaru of Grapevine responded

Hello rbrant525, We do our best to make servicing a vehicle at Five Star Subaru as convenient as possible. Thank you for rating your visit and please let us know when we can help again at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 15, 2022

Have had my crosstrek for 2 years now loving it and the service department is always proficient timely great waiting area highly recommend Subaru of Grapevine More

by janismrozek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2022 -

Five Star Subaru of Grapevine responded

Hello janismrozek, We value you as our customer and really appreciate the opportunity to continue helping with your auto needs. Thank you for your loyal business and kind words. We look forward to hearing from you again at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 08, 2022

Everyone I've talked with at this dealership has been nothing but fantastic. The facility is always clean and well stocked, and the service techs are efficient and friendly. More

by Mbrooks0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2022 -

Five Star Subaru of Grapevine responded

Hello Mbrooks0912, It is always a pleasure to welcome you to the Five Star Subaru service department. Your loyalty means a lot to our staff. Thank you for recognizing Dyson and please don't hesitate to reach us with maintenance questions at 817-438-1700. We are here to address all of your concerns. Best Regards, Marcus Procter, Service Director

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