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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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May 24, 2022

Clean environment, fast and efficient service, courteous staff! I wish there was a 5 Star dealership in Burleson. More

by sheriparker299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2022 -

Five Star Subaru of Grapevine responded

Hello Sheri, On behalf of Johnnie and the entire Five Star Subaru service team, thank you for rating your visit. Customer satisfaction is always the goal and we hope to hear from you again at 817-438-1700. Safe travels and please stay in touch. Best Regards, Marcus Procter, Service Director

May 23, 2022

Out of all the dealerships I have been to, Five Star Subaru is the best there is. Great atmosphere and comfortable setting. Also great customer service. Way to go Subaru!! Thank you More

by mozelladonald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
May 23, 2022 -

mozelladonald responded

Out of all the dealerships have been to, Five Star Subaru is by far the best there is. Great atmosphere and comfortable setting. Sean Roberts and his team members show me Great Customer Service. I knew I was in great hands. Way to go SUBARU!!!! Thank you and God Bless!

May 24, 2022 -

Five Star Subaru of Grapevine responded

Hello mozelladonald, We are happy to hear you feel welcomed and appreciated at Five Star Subaru. Customer care is definitely one of our priorities. Between visits, if Sean or I can offer our vehicle advice, please reach either of us at 817-438-1700. Your driving satisfaction is the goal. Thank you, Marcus Procter, Service Director

May 20, 2022

impressed with the extraordinary service and professionalism at 5 Star Subaru Grapevine. Definitely will continue to use them along with buying my next car from them. More

by martinkingtexas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2022 -

Five Star Subaru of Grapevine responded

Thank you, martinkingtexas, for taking the time to share your feedback about your service visit at Five Star Subaru. We appreciate the recognition and we look forward to hearing from you again at 817-438-1700. Safe travels! Kind Regards, Marcus Procter, Service Director

May 18, 2022

Always speedy service and professional and courteous associates. Clean and comfortable waiting room. I would recommend! More

by Deb Har
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Five Star Subaru of Grapevine responded

Hello Deb, It is always great to see you at Five Star Subaru. Thank you for your continued business. When Mike or I can address future vehicle care or repairs, reach us at 817-438-1700. Thanks again for being our customer! Best Regards, Marcus Procter, Service Director

May 16, 2022

Great service and amazing staff. Havent had a bad experience here at all. I do recommend this dealership for your Subaru service or next vehicle purchase. More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Five Star Subaru of Grapevine responded

Hello Frank, Thank you for recommending Mike and the Five Star Subaru service department. Your loyalty to our dealership is truly appreciated. We look forward to hearing from you again at 817-438-1700 whether for service or a new vehicle. It will be great to serve you again. Best Regards, Marcus Procter, Service Director

May 16, 2022

Courteous and professional staff and job was completed on time Car washed and cleaned inside More

by hesslingal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Five Star Subaru of Grapevine responded

Hello hesslingal, Johnnie and the Five Star Subaru service staff appreciate seeing you. Between visits, don't hesitate to contact us with technical or maintenance questions at 817-438-1700. Best Regards, Marcus Procter, Service Director

May 14, 2022

Amazing service! They serviced everything I asked for, were courteous, professional and helped me solve any and every doubt I had about the vehicle. And a complimenta More

by Eddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Five Star Subaru of Grapevine responded

Eddy, Thanks so much for choosing the service center at Five Star Subaru. We welcome your questions any time at 817-438-1700. Helping you fully enjoy your Subaru is a priority at Five Star Subaru. We appreciate you. Best Regards, Marcus Procter, Service Director

May 06, 2022

Excellent courteous, prompt service. Would highly recommend for sales professionalism, service department efficiency, comfortable waiting room. Was in and out in less time than expecte More

by Wv3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Wv3, for choosing Five Star Subaru for your vehicle care. Our service team welcomes the opportunity to address all of your maintenance and repair questions at 817-438-1700. You are a valued customer and friend of the dealership. Sincerely, Marcus Procter, Service Director

May 04, 2022

I was kept aware of what was to be done and what was found as to tire condition and brake ware. The auto was delivered washed and in a short time. More

by daniel g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin
May 05, 2022 -

Five Star Subaru of Grapevine responded

Hello Daniel, Thank you for rating your Five Star Subaru service visit. Sharing our knowledge is readily available when you have vehicle concerns. Reach us at 817-438-1700. We want to help you fully enjoy your ride. Sincerely, Marcus Procter, Service Director

May 01, 2022

The represent was so positive about Subaru and knowledgeable. He had time to listen and help us with a warranty issue. More

by Ginnyhatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin , I believe
May 02, 2022 -

Five Star Subaru of Grapevine responded

Ginnyhatt, Keeping you knowledgeable about your Subaru is important. Thank you for rating your Five Star Subaru service experience. Reach us at 817-438-1700 any time you need our advice. Best Regards, Marcus Procter, Service Director

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