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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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June 11, 2022

There’s Subaru service and then there is the five star experience. A 20 year driver of Subarus and dealing with various dealerships I can say five star is exceptional in every way. I have never had a ba More

by Fred
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Five Star Subaru of Grapevine responded

Hello Fred, Thank you for your valued feedback and commitment to owning Subaru vehicles. Customer satisfaction is a top priority and it is our pleasure to help you enjoy and care for your car. We welcome questions between visits at 817-438-1700. We are here for you whenever you need us. Best Regards, Marcus Procter, Service Director

June 10, 2022

Got an oil change and a State Inspection. it was done in a very timely manner , even had My truck cleaned More

by cooper75067
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Five Star Subaru of Grapevine responded

Cooper75067, Our goal at Five Star Subaru is to make sure everyone who walks through the door leaves happy. We appreciate the chance to help with your vehicle care and we look forward to additional questions at 817-438-1700. Thank you, Marcus Procter, Service Director

June 10, 2022

Extremely pleased with the level of customer service thus far in the car purchasing process, was a minor bump in the process but the response from the entire team was top notch, would highly recommend anyone More

by williamsmithtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2022 -

Five Star Subaru of Grapevine responded

Hello williamsmithtx, You are a valued customer at Five Star Subaru. Thank you for your great feedback and please reach us with questions any time at 817-438-1700. We are here to help you enjoy your car. Best Regards, Marcus Procter, Service Director

June 09, 2022

Service is excellent at Five Star Subaru. It has been two years since I purchased a Subaru Accent Touring. Best decision I have made in purchasing a car from a dealership that has SERVICE. More

by jcutbush
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Jun 09, 2022 -

Five Star Subaru of Grapevine responded

Hello jcutbush, Thank you for your purchase and for continuing to choose Five Star Subaru to care for your Ascent Touring. Dyson, Sean, and I are available for questions any time at 817-438-1700. We appreciate the chance to serve you. Best Regards, Marcus Procter, Service Director

June 09, 2022

Excellent costumer service and you feel that you are the first priority to take care off when you entered the building. Inside is very fresh and clean . Weldon subru team , keep it up More

by durreaslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Five Star Subaru of Grapevine responded

Thank you, durreaslam, for taking the time to rate your Five Star Subaru experience. Our advisors and techs are always available at 817-438-1700. We want to help with all of your vehicle concerns. Best Regards, Marcus Procter, Service Director

June 09, 2022

service was speedy and great. people were first-rate. even called up a coupon to use. More

by r warner 79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Five Star Subaru of Grapevine responded

Hello r warner 79, Thank you for sharing your experience at Five Star Subaru! We're happy to hear your service appointment went well. We truly appreciate your feedback and welcome your maintenance questions at 817-438-1700. Safe travels and please stay in touch. Take Care, Marcus Procter, Service Director

June 05, 2022

Excellent service. I was advised to get only required services, saving me unnecessary expense very happy with prompt service. Thanks More

by Dealerrater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Dealerrater responded

Excellent service. I was advised to get only required services, saving me unnecessary expense very happy with prompt service. Thanks

May 28, 2022

Excellent customer service always! Sean and Nick are the BEST! I love Five Star Subaru! More

by Tanisha S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022 -

Five Star Subaru of Grapevine responded

Hello Tanisha, You are a valued customer and friend at Five Star Subaru. We really appreciate the opportunity to help you care for your Subaru. Nick, Sean, and our entire staff welcome the chance to hear from you at 817-438-1700. Reach us any time you need our automotive advice. Best Regards, Marcus Procter, Service Director

May 27, 2022

Every time that my vehicle need service, the service is just like the name of the dealership a five star one. Love how attentive Sean Roberts was and how he explain everything that was need it to be done. More

by yamir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
May 28, 2022 -

Five Star Subaru of Grapevine responded

Hello yamir, It is great to have the opportunity to help with your vehicle's care at Five Star Subaru. Between visits, we want to hear from you at 817-438-1700 when you have auto questions. Please reach Sean or me any time you need our knowledge. Thank you, Marcus Procter, Service Director

May 26, 2022

Service advisor was very friendly, and completed my service quickly. I am v ery pleased with my experience. More

by jnorlie777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Five Star Subaru of Grapevine responded

Thank you, jnorlie777, for sharing your Five Star Subaru service visit. Mike and our techs welcome questions any time at 817-438-1700. Let us know when you have concerns about your Subaru. We are here to help in any way we can. Take Care, Marcus Procter, Service Director

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