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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews

816 Reviews of Five Star Subaru of Grapevine - Service Center

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July 18, 2022

Great dealership with a fantastic service department. Honor their appointments and get you out in a timely manner. More

by BillVB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Five Star Subaru of Grapevine responded

Thank you for choosing the Five Star Subaru service department, BillVB! Mike and our techs can always be reached at 817-438-1700 for future care concerns. We appreciate the chance to help you. Best Regards, Marcus Procter, Service Director

July 18, 2022

I had an appointment, they took my car right in. It was ready in the specified time. Communcation was great during the service process. Very friendly, professional staff. More

by Gtdeben
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Jul 19, 2022 -

Five Star Subaru of Grapevine responded

Gtdeben, We believe in sharing our knowledge at Five Star Subaru. Jon, Sean, and I welcome your vehicle questions at 817-438-1700. Call us any time you need our advice. Safe travels, Marcus Procter, Service Director

July 17, 2022

Outstanding customer service! They are always polite, patient and professional! The dealership is always clean and welcoming! More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Jul 18, 2022 -

Five Star Subaru of Grapevine responded

Elizabeth, Your complete satisfaction is the goal every time you visit Five Star Subaru. Sean and our techs welcome your questions at 817-438-1700. Keeping you safe and comfortable in your car is always our goal. Thank you, Marcus Procter, Service Director

July 15, 2022

It is always a pleasure to have my car serviced here. The staff is courteous and friendly and makes sure everything is done right. More

by Gwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2022 -

Five Star Subaru of Grapevine responded

Gwen, We always appreciate helping you with your vehicle care at Five Star Subaru. Thank you for your recognition of Mike and your kind words. We look forward to hearing from you again at 817-438-1700. Best Regards, Marcus Procter, Service Director

July 12, 2022

Everyone was helpful, efficient and kept me involved in the planning process. Always take my Subaru there even though another dealership is closer More

by linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Five Star Subaru of Grapevine responded

Thanks for reviewing Five Star Subaru and giving us a 5-star rating, Linda. We're pleased to learn that Mike and the service team continue to be good at what they do! We appreciate the extra miles you drive to get to us and we welcome your questions any time at 817-438-1700. Best Regards, Marcus Procter, Service Director

July 11, 2022

Great service advisor Anthony he worked me in for oil change because we’re traveling. Waiting area was too notch. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 12, 2022 -

Five Star Subaru of Grapevine responded

Robert, Thank you for visiting Five Star Subaru. We hope you and your family are enjoying your travels. Upon your return, if Anthony or I can address questions about your car, reach us at 817-438-1700. We appreciate you! Best Regards, Marcus Procter, Service Director

July 09, 2022

The staff is very polite and the service is prompt as scheduled. My car comes out cleaner than came in and runs great. More

by Magna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Five Star Subaru of Grapevine responded

Magna, Thank you for allowing the Five Star Subaru service team to help you care for your car. Mike and I can be reached at 817-438-1700 to address future needs. Enjoy your Subaru and we look forward to seeing you again. Take Care, Marcus Procter, Service Director

July 05, 2022

Everyone I have met at 5 Star Subaru in Grapevine has been so nice and customer oriented! Their first concern is doing the best for you and your vehicle! Suggestions but no pressure which is do nice espe More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sean
Jul 06, 2022 -

Five Star Subaru of Grapevine responded

Janet, Customer recommendations are very much appreciated. Thank you for sharing your Five Star Subaru service experience. When Sean or I can answer future maintenance or repair questions, we will be ready for you at 817-438-1700. Take Care, Marcus Procter, Service Director

July 03, 2022

Very Professional, clean and speedy service. I always leave feeling relieved and confident my car was taken care of to the highest standard. More

by Semiottomatic18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Five Star Subaru of Grapevine responded

Thank you Semiottomatic18 for your review and business. When Sean or I can offer our maintenance advice, give us a call at 817-438-1700. We are here to help you enjoy your Subaru. Best Regards, Marcus Procter, Service Director

July 01, 2022

Excellent customer service and comfortable waiting area. We have always been pleased at five star Subaru. More

by JohnHaffn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 02, 2022 -

Five Star Subaru of Grapevine responded

Thank you, John! We're happy to hear you had a seamless Five Star Subaru service experience! Reach Jon or me at 817-438-1700 when you have future vehicle care needs. We will look forward to seeing you again. Take Care, Marcus Procter, Service Director

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