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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
816 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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816 Reviews of Five Star Subaru of Grapevine - Service Center
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August 13, 2022
Great service, very fair, great cars! Keep up the great work. Look forward to the next one. Keep up the great work. Look forward to the next one. More
by SJALILIAN
Verified CustomerEmployees Worked With
August 13, 2022
Very bad experience. Service member forgot to mention important details that will eventually require 3 long trips to dealer to fix one problem. Service member forgot to mention important details that will eventually require 3 long trips to dealer to fix one problem. More
by GGC
Employees Worked With
August 09, 2022
My service was done in the time estimated. Waiting area had great snacks. Free car wash. Waiting area had great snacks. Free car wash. More
by PAM
Employees Worked With
August 09, 2022
Very nice service area, snacks and drinks provided which is thoughtful, exceptionally clean, there was a sweet lady restocking the break area and wiping everything down, all with a smile! Our only complaint is thoughtful, exceptionally clean, there was a sweet lady restocking the break area and wiping everything down, all with a smile! Our only complaint is it took them 4 hours to fix our car, our appt was at 10:00, we arrived before 9:30, I finally asked why it was taking so long after 3 hours and finally was brought back to us after 4 hours, all for a hole in the compressor. It sat outside for 1.5-2.00 hours before they ever brought it inside to work on. I think they were super slammed today but the issue we had was, we still had a 6 hour drive to return home and no one seemed to be in much of a hurry. Just disappointed to have to wait that long, but all the employees were very kind. More
by Calvin & Maria Brinkley
Employees Worked With
August 04, 2022
Top notch service! Thorough and FAST!! Thanks again 5 Star Subaru for another great experience! Thorough and FAST!! Thanks again 5 Star Subaru for another great experience! More
by C G
Employees Worked With
July 28, 2022
Very friendly and knowledgeable. I’m time. Service completed in a very reasonable time. Always get my car back clean. I’m time. Service completed in a very reasonable time. Always get my car back clean. More
by wd5gnd
Employees Worked With
July 23, 2022
Always great service and prompt communication. Trust them and that says a lot. Will continue to have my car serviced there. Trust them and that says a lot. Will continue to have my car serviced there. More
by Quirosusa
Employees Worked With
July 19, 2022
The customer service was outstanding. I really appreciate the time they took to make sure my vehicle was right. I really appreciate the time they took to make sure my vehicle was right. More
by JNukem
