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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
816 Reviews
Call Service Center (817) 438-1700

816 Reviews of Five Star Subaru of Grapevine - Service Center

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October 14, 2022

Great sales and service car was done in the same day we need a loaner car and was taken care of with a new loaner car I Have all my maintenance done here and am always happy with my experience. More

by joekeiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn
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Oct 15, 2022 -

Five Star Subaru of Grapevine responded

Joekeiser, We appreciate hearing your Five Star Subaru visits have gone well. It is our priority to help you enjoy your car. Reach us anytime you need our advice at 817-438-1700. Thank you for sharing your feedback! Take Care, Tony Hooman, General Manager

October 14, 2022

Excellent services. Ryan was very helpful. He is very customer oriented which adds positive features to your services. Beautiful facility. More

by Otaa002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
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Oct 15, 2022 -

Five Star Subaru of Grapevine responded

Otaa002, On behalf of Ryan and the entire Five Star Subaru service staff, thank you for choosing our dealership. When you have questions about the care of your Subaru, don't hesitate to call us at 817-438-1700. Safe travels! Best Regards, Tony Hooman, General Manager

October 06, 2022

It was great working with Johnnie Taylor, very professional and helpful. Will definitely recommend him for any work. More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2022 -

Five Star Subaru of Grapevine responded

Ricardo, We are grateful to help you care for your car at Five Star Subaru. Thank you for recognizing Johnnie! When you have future maintenance or repair concerns, we look forward to scheduling another appointment at 817-438-1700. Safe travels! Best Regards, Tony Hooman, General Manager

October 02, 2022

I already did that on the request from Five Star Subaru of Graoevine THEY ARE TERRIFIC More

by cfsscharff
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2022 -

Five Star Subaru of Grapevine responded

Cfsscharff, We appreciate you and your business at Five Star Subaru. Johnnie and our service staff welcome the chance to address future vehicle needs. Let us know how we can help at 817-438-1700. Thank you, Tony Hooman, General Manager

September 30, 2022

Keep up the good work. I appreciate it when corporations treat clients as individuals who are important to them and not just another revenue stream. More

by Rico_Reardon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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Oct 01, 2022 -

Five Star Subaru of Grapevine responded

Rico_Reardon, We will continue to provide you VIP service when you visit the Five Star Subaru service department. We really appreciate your feedback and when you need the advice of our service team, we welcome your questions at 817-438-1700. Thank you, Tony Hooman, General Manager

September 21, 2022

Service department at Five Star always gives five star service! They are helpful, timely and polite. More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Sean
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Sep 22, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Janet, for sharing your feedback. Our entire Five Star Subaru service team appreciates your recognition. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Best Regards, Tony Hooman, General Manager

Sep 22, 2022 -

Janet responded

You really have a great Service department. The one time I had to wait because service was taking longer than expected was because my service advisor was unhappy with the quality of the tint that was applied to my windows, and asked the tint person to re-do it all. They pay attention, they follow up and they follow through. These are employee qualities that sometimes cannot be taught or trained, they just come with it or they don't.

Sep 22, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Janet! 😊

September 19, 2022

Excellent service center! I have always been able to get in and put of there very quickly. Of course, that is because I am an early riser and get there before the doors open. More

by Lenora1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2022 -

Five Star Subaru of Grapevine responded

Lenora1972, On behalf of Johnnie and the Five Star Subaru service department, thank you! We always appreciate hearing from our customers and we welcome the chance to address future care concerns at 817-438-1700. Safe travels and please stay in touch. Best Regards, Tony Hooman, General Manager

September 19, 2022

I had a super experience with Mike in service and Tony the general manager. They handled my problem With a lot of professionalism More

by logcabinlj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2022 -

Five Star Subaru of Grapevine responded

Logcabinlj, Customer service is a high priority at Five Star Subaru and we are happy to hear we were able to take care of your vehicle issues. When we can help in the future, we welcome the chance to share our advice at 817-438-1700. Thank you for rating your experience with us. Best Regards, Tony Hooman, General Manager

September 17, 2022

Made noon apt then all service personnel went to lunch and no one’s car worked on for 30 min. Next time will not make appointment at lunch time. More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Sep 18, 2022 -

Five Star Subaru of Grapevine responded

Thank you for your candid feedback. Please reach me at thooman@sampack.com or 817-438-1700. I would like to hear more about your experience. Customer satisfaction is a top priority and I hope to have the opportunity to personally welcome you back to the dealership when you have future care needs. You are a valued customer! Sincerely, Tony Hooman, General Manager

September 16, 2022

Very friendly staff and a super comfortable waiting area. Highly recommend them from sales to service! More

by Jjnich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2022 -

Five Star Subaru of Grapevine responded

Jjnich, We appreciate the chance to help with your vehicle's care at Five Star Subaru. Johnnie and our techs welcome the chance to address future concerns at 817-438-1700. Thank you for your business and review. Take Care, Tony Hooman, General Manager

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