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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
816 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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816 Reviews of Five Star Subaru of Grapevine - Service Center
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October 27, 2022
Sean Roberts was outstanding! Very helpful and considerate. Service is great! Takes a little longer than expected but great service folks, Very helpful and considerate. Service is great! Takes a little longer than expected but great service folks, More
by Maggie
October 27, 2022
Disappointed. I bought my Subaru from this dealer 3 years ago. Each service has been done at the dealer. Though I have had to be the one to call for status of m I bought my Subaru from this dealer 3 years ago. Each service has been done at the dealer. Though I have had to be the one to call for status of maintenance is still rated them 5 stars when they robo-texted me. Yesterday 10/26 day morning I lowered the windows in my 2020 Ascent and the front two wouldn’t go back up. So I called the dealer for an appointment. The lady said first available day was 11/24. The best they could do is a month away. I spent time on the phone attempting to have her validate it was the only date. I had to hang up. I called another dealer and they got the car in instantly and are working on the repair today. I wonder if Sam Pack is aware of the service being provided in his name. More
by AErdman
Employees Worked With
Receptionist scheduling service
October 26, 2022
5 Star Subaru is fantastic! This was our fist service appointment since purchasing our Outback Wilderness in April. The service team was great & efficient! Only 30 minutes fo This was our fist service appointment since purchasing our Outback Wilderness in April. The service team was great & efficient! Only 30 minutes for an oil change & tire rotation! The entire staff is very courteous & professional! Thank you! More
by Kelly
October 26, 2022
I just talked with the sales staff, Brandon, about vehicle availability and the process to order a vehicle while I had my older 2001 Forester in for service. I got very good information and excellen vehicle availability and the process to order a vehicle while I had my older 2001 Forester in for service. I got very good information and excellent service from both the sales staff and the service staff (Mike). More
by sandywroe
October 25, 2022
What’s important is, this dealership stands behind its work. That is what helps retain customers. work. That is what helps retain customers. More
by Nikel0377
October 20, 2022
It was a very good experience. Did the headlight changes in a timely manner and got a call when it was done. Very easy checking out and giving the payment to the person behind th Did the headlight changes in a timely manner and got a call when it was done. Very easy checking out and giving the payment to the person behind the desk. Jonathan the service advisor and the technicians went above and beyond when they gave me recommendations for what else may be needed for my vehicle, answered questions about upcoming service I want to do. I'll definitely be back from getting anything from an oil change to new tires. More
by john.j.buckley21
Employees Worked With
Jonathan Crawford
October 18, 2022
Wonderful experience buying car. The service department makes it easy to deal with anything from a recall to a state inspection! Thanks for a great job! The service department makes it easy to deal with anything from a recall to a state inspection! Thanks for a great job! More
by Nancy
Employees Worked With
Jonathan
