Five Star Subaru of Grapevine - Service Center

I have always been pleased with the customer service at Grapevine Subaru. I pirchased my vehicle here in 2017 and would purchase a vehicle here again. Grapevine Subaru. I pirchased my vehicle here in 2017 and would purchase a vehicle here again. More

Greeted promptly, express service done in just over 1 hr as promised. Waiting area comfortable with snacks and drinks provided. as promised. Waiting area comfortable with snacks and drinks provided. More

Clean, friendly staff, plenty of parking and closer to my home. Amenities is awesome. Coffee, tea, Apple, bananas to name a few, bathroom is clean home. Amenities is awesome. Coffee, tea, Apple, bananas to name a few, bathroom is clean More

Matthew was my service advisor when I brought my 2022 Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was goi Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was going to take about eight hours. I didn’t have a way home and he provided me a loaner vehicle. I told him I had several items for work to deliver the next day. He said no big deal, which I was most appreciative. I also mentioned I live 50 miles from the dealership and had to drive to Corsicana the next day. Again, no problem!! I can't say enough about everyone at 5 Star Subaru in Grapevine. From the initial visit with Hayden Knowles to each and every service visit, everyone has been outstanding!! Thank you!! More

Came in for battery issues. Battery was evaluated and the results were discussed with me. I didn’t feel pressured by the service representative, who was very helpful throughout. Battery was evaluated and the results were discussed with me. I didn’t feel pressured by the service representative, who was very helpful throughout. Work was done quickly and at a reasonable price. Car returned washed and cleaned. I couldn’t be happier with the overall experience. Great facility and great people! More

Service was as I expect. On time, done well and at a good price. Service manager always greets me and service technicians are knowledgeable and professional On time, done well and at a good price. Service manager always greets me and service technicians are knowledgeable and professional More

Service team was friendly and professional My appointment was timely and comfortable in the showroom waiting area. appointment was timely and comfortable in the showroom waiting area. More

Went in for service outside of my appointed timeframe and the service team welcomed me with respect, accommodated me without fret, and completed the necessary service with speedy efficiency. the service team welcomed me with respect, accommodated me without fret, and completed the necessary service with speedy efficiency. More

A pleasure to visit this dealership always. They always keep me updated. Really wouldn't take my Subaru anywhere else. They always keep me updated. Really wouldn't take my Subaru anywhere else. More

We go out of our way to go to Grapevine Subaru because we have always experienced wonderful service, from the time we purchased our new Forester and throughout all the maintenance appointments. We plan to a have always experienced wonderful service, from the time we purchased our new Forester and throughout all the maintenance appointments. We plan to always use this dealer for new purchases and auto service. Highly recommended! More