Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
831 Reviews
Call Service Center (817) 438-1700

831 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
November 02, 2024

Very polite and kept me informed the whole time through text and also coming to the waiting room to inform me More

by cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Palmer
Report | Print
Nov 02, 2024 -

Five Star Subaru of Grapevine responded

Cj, Your satisfaction is our highest priority at Five Star Subaru. Thank you for choosing us and for sharing your valuable feedback! Jason, Palmer, and I welcome additional maintenance questions at 817-438-1700. Thanks again, Jakob Ritter, Service Director

November 01, 2024

Jose knew what was going on before any tests were done. Was tested for diagnosis & again afterwards to see that everything passed. I could feel the difference when I turned on my car. They didn't take long More

by Sissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Sissy, for taking the time to rate your Five Star Subaru service experience. Between visits, when you need advice, please reach Jose or me at 817-438-1700. We are always happy to share our knowledge and expertise. Best regards, Jakob Ritter, Service Director

October 31, 2024

excellent service and staff - facility is clean and convenient. staff keeps the customer informed in a timely basis More

by Lbmorales1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson
Report | Print
Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Lbmorales1989, We are so grateful to help with your vehicle maintenance at Five Star Subaru. Jose, Jayson, and I can be reached at 817-438-1700 for additional advice. We are here to help whenever you need it. Thank you, Jakob Ritter, Service Director

October 30, 2024

Excellent customer service, impressed with the quick turnaround! Will definitely be making Grapevine Subaru my go to place to get my car serviced More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis L, was my go to guy!
Report | Print
Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Ron, We appreciate your business and your kind words. We're thrilled to hear that you had a positive experience at Five Star Subaru. Matt, Travis, or I can be reached at 817-438-1700 for advice any time. Safe travels! Take care, Jakob Ritter, Service Director

October 29, 2024

Great dealership, awesome employees, love the free car washes and snacks and Colin today was totally awesome 👌 More

by httocs58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin, service
Report | Print
Oct 29, 2024 -

Five Star Subaru of Grapevine responded

Httocs58, We appreciate your recognition of Colin and the Five Star Subaru service center. It is our pleasure to assist you with your automotive needs. Please don’t hesitate to contact us at 817-438-1700. Best regards, Jakob Ritter, Service Director

October 27, 2024

Shantai was very helpful and a pleasure to talk to. She explained the features on my new car very well. More

by debbiedfw64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, debbiedfw64, for taking the time to rate your Five Star Subaru experience. Shantai is focused on our customers and helping them enjoy the features on their cars. Give her a call at 817-438-1700 any time with questions. We appreciate the chance to share our knowledge and expertise. Best regards, David Cheney, General Sales Manager

October 19, 2024

Always so pleasant to deal with. I trust their service and an confident my car is being well maintained. More

by anitabigbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
Report | Print
Oct 19, 2024 -

Five Star Subaru of Grapevine responded

Anita, We are grateful to help with your auto care at Five Star Subaru! Thank you for your loyalty. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

October 19, 2024

Efficient, great waiting room, very helpful. Matt was knowledgeable about replacing my recalled battery and reminding me I could call my roadside assistance to get it started! More

by susangebren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2024 -

Five Star Subaru of Grapevine responded

Susan, Thank you so much for endorsing Matt and the Five Star Subaru service department. Our team is focused on your ownership experience. Reach Matt and our techs at 817-438-1700 whenever you have vehicle questions. Take care, Jakob Ritter, Service Director

October 15, 2024

Everyone is always very helpful and friendly. Colin was excellent. Listened to what I had to say. More

by Allenbothwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Oct 15, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Allentbothwell, for taking the time to share your review of the Five Star Subaru service center. Colin and I remain available for vehicle questions at 817-438-1700. We look forward to seeing you again. Best regards, Jakob Ritter, Service Director

October 12, 2024

Subaru of Grapevine is extremely competent, trustworthy, and customer oriented. We will be customers for life! More

by caroljbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Five Star Subaru of Grapevine responded

Caroljbird, Thank you for acknowledging our efforts at Five Star Subaru! We are so happy to be your auto center. Between visits, Jose and our techs can be reached at 817-438-1700. Let us know when you need our advice. Safe travels and thanks again, Jakob Ritter, Service Director

1
2
...
84