Five Star Nissan of Warner Robins

Vehicle Maintenance 1 week ago while driving my 04 Murano, it began to stall. Had it tested and determined it was the alternator. The vehicle now has to be jumpstarted in 1 week ago while driving my 04 Murano, it began to stall. Had it tested and determined it was the alternator. The vehicle now has to be jumpstarted in order to start. So to prevent any further electrical issues I had it towed to Five Star Nissan at 0745 on Saturday, October 13, 2018. Explained to the service representative that the alternator was bad and needed a replacement. At approximately 0930, the service representative confirmed that the alternator was indeed bad and would cost $1300+. She also mentioned that some additional maintenance was required i.e. new battery, valves leaking, spark plugs needing replacement and all this could be done to include the cost of the alternator replacement for about $3200+. I question the cost of the alternator replacement, but agreed to proceed with its replacement. The service representative says they could not perform the work on Saturday, she needed to order the part and the work would be done some time Monday evening. Five Star Nissan doesn't have alternators in stock?? I felt as though this was a deliberate attempt to keep my vehicle understanding that it would not start without a jump. I'm now stranded without a vehicle. The cost for replacement is "outrageous", the average cost for a Nissan Murano alternator replacement is between $576 and $892. Labor costs are estimated between $176 and $444 while parts are priced between $400 and $448. I had taken my vehicle to Five Star Nissan and experienced the best service when under warranty, however each time I have visited for non-warranted service there have been challenges. During a routine service visit, I was told I needed Motor Mounts replaced, which I didn't. During another visit I was told I shouldn't drive the car because it would catch on fire from an oil leak. Needless to say my auto service experience has been questionable. The service representative is to contact me first thing Monday, 15 October with part confirmation status and shuttle transportation. Unfortunately going forward I will seek an independent auto service agency for repair service. Thanks for your time. More

ANOTHER HAPPY CUSTOMER! I just had the best auto purchase experience ever! I purchased a Nissan Murano from Five Star with the help of Keith Hartness! Keith helped me with I just had the best auto purchase experience ever! I purchased a Nissan Murano from Five Star with the help of Keith Hartness! Keith helped me with any questions I asked and let me make up my mind on getting the vehicle. He never tried to pressure me in any way. Keith, you and Five Star Nissan Rocks! I would recommend for anyone to use Keith Hartness at Five Star Nissan! I will certainly use them again! Thanks again Keith Hartness for a excellent car purchasing experience! More

The best car buying experience Mandy Kaleta made my car buying experience easy ! The whole process was fast, and painless. I would highly recommend Five Star Nissan! Thank you Mandy Mandy Kaleta made my car buying experience easy ! The whole process was fast, and painless. I would highly recommend Five Star Nissan! Thank you Mandy Kaleta and all the staff ! More

Great customer service Great service Mr.kendrick was really really helpful with info I felt very comfortable and he got me to and from safely! Highly recommend anyone Great service Mr.kendrick was really really helpful with info I felt very comfortable and he got me to and from safely! Highly recommend anyone More

They made it happen!! The process was quick and painless. My aunt bought a vehicle from Mr. Trueheart and told me that he could help me. I didn't think it was possible but The process was quick and painless. My aunt bought a vehicle from Mr. Trueheart and told me that he could help me. I didn't think it was possible but Mr. Trueheart got me into a new vehicle. Glad I went to Five Star. More