Five Star Nissan of Albany

Great Thank you for the great customer service , You gave me good tips on on buying a car.. It was very helpful.Sonyette Fleming. I will be back soon to get Thank you for the great customer service , You gave me good tips on on buying a car.. It was very helpful.Sonyette Fleming. I will be back soon to get me a car. More

Changing the story and Invading Privacy The second time one of my vehicles went in for service they claim it needs a few thousand dollars in additional repairs. The vehicle was diagnosed and The second time one of my vehicles went in for service they claim it needs a few thousand dollars in additional repairs. The vehicle was diagnosed and repaired the first time however, we decided not to repair it due to the cost and fact we had more fleet vehicles than we needed. The dealer drove the vehicle up on the wrecker and removed the part it needed. When we returned the vehicle for repair they pushed it to the back of the line for two months and took another month for the quote which is now over twice as high. We were selling the truck now due to poor service availability and had a potential buyer waiting for the truck to be repaired. He was shown the vehicle and told it was a piece of crap and not to buy it by the service manager without our premission. It is my vehicle and they have no right to walk random individuals to see and discuss it. We had zero mechanical issues since new with the vehicle until this at 160,000 miles and considered it a very dependable truck. I would like to note the service manager has personal issues (not professional) with our company mechanic who started after the first service. We will look forward to resolving the issue with Nissan corporate but will not buy any Nissans and sell what we have as long as the dealer is allowed to act this unprofessionally. We will update the review if there is a resolution. More

Deceptive advertising I drove 4.5 hours to see a truck these guys had on Auto Trader. The pictures looked amazing, the price was right, they told me it was a great truck wi I drove 4.5 hours to see a truck these guys had on Auto Trader. The pictures looked amazing, the price was right, they told me it was a great truck with no problems when I talked to them on the phone. I got there and the truck was so scratched up and banged up that I would be embarrassed to drive it. They intentionally didn't picture the bed which was the worst part and I think they photo shopped the others. I looked back at the pictures after seeing the truck in person and still couldn't see the scratches and dents that I knew were there. I decided to test drive it anyway. The transmission was not shifting correctly and the front end was extremely shaky. They had told me on the phone that it had been through there service department and was in great shape. More

Service department What a awesome job you did with my van. Matthew Harper did a wonderful job washing and vacuuming my van. I love it when it's clean. Nowhere else has What a awesome job you did with my van. Matthew Harper did a wonderful job washing and vacuuming my van. I love it when it's clean. Nowhere else has been able to do a better job. Thank you again. More

Pre-Owned Vehicle Purchase I just purchased a pre-owned vehicle here, and had the most positive experience with my Sales Representative, Mr. Prince Hudson. I live some distance I just purchased a pre-owned vehicle here, and had the most positive experience with my Sales Representative, Mr. Prince Hudson. I live some distance from the Dealership; and before I drove to look at the truck, Mr. Hudson patiently responded to all my inquiries in a most timely manner. When I arrived at the dealership, Mr. Hudson was waiting for me, again answering all my questions in a most professional manner. I test drove the vehicle and had it checked by an independent mechanic. Mr. Hudson did not pressure me at all, and I felt comfortable taking my time having the vehicle checked out. Throughout the process, Mr. Hudson exemplified Outstanding Customer Service. He expedited the car buying process, and actually made it as easy as it possibly could be. It was one of the most positive and pleasant experiences I have ever had buying a pre-owned vehicle. More

Andre Rutledge, amazing salesman I had spoken to Dre before coming in about the financial issues he was going to be dealing with trying to get me financed. He found the perfect car fo I had spoken to Dre before coming in about the financial issues he was going to be dealing with trying to get me financed. He found the perfect car for me and went above and beyond to make sure he was able to put my deal together. I have always dreaded the car buying process but I have to say he made it a very pleasant experience. I would recommend Dre to anyone who is in the market for a new car. He is amazing!!! More

DeMarcus Price is the BOMB.com DeMarcus is the best salesman I have ever had to deal with. He was polite...and most eager to satisfy my daughter. It went far and beyond to find a ca DeMarcus is the best salesman I have ever had to deal with. He was polite...and most eager to satisfy my daughter. It went far and beyond to find a car just right for my teenager. He stayed late until we were taken care of. I would recommend this salesman to anybody that was looking to buy a car. Thank you DeMarcus for treating us like family. The Striplings More

excellent couselor and dealership I arrived at five star nissan without a vehicle and left with a vehicle mr. Raymond Abbott was by far the best associate for the job. At 24 years old I arrived at five star nissan without a vehicle and left with a vehicle mr. Raymond Abbott was by far the best associate for the job. At 24 years old buying a brand new car my experience was mind blowing. He handled the job as it was his passion I would definately continue buying with five star nissan especially if mr. Raymond Abbott is my dealer... this dealership and couselor was a blessing in deguise for me and I'm very gracious and thankful... thank you this is a great car dealership! More

Customer service Came in and got my truck serviced and the employees here were very helpful and courteous. Not qualities you find in people too much these days. Came in and got my truck serviced and the employees here were very helpful and courteous. Not qualities you find in people too much these days. More

Disappointed Customer We bought a 2014 Honda Accord EX-L with 20k miles. Less than 3 weeks of purchasing the car; still with the temporary tag on the back of the car, I'm s We bought a 2014 Honda Accord EX-L with 20k miles. Less than 3 weeks of purchasing the car; still with the temporary tag on the back of the car, I'm stranded with a bad battery. Per Ed Lane, management said they are not responsible and that I would have to buy a new battery!! Not to meantion I can't even get a key made to lock the glove compartment and for valet parking to lock the trunk! That's my problem as well!! They were very helpful and willing to jump over hoops for the sale but after the sale is final...it's tough love!! If the battery had gone out more than 30 days I wouldn't have even inquired...but it happened less than 30 days even with the temporary tag still attached. they have taught me a lesson when purchasing a car to create my own checklist before signing on the dotted line! More