Five Star Hyundai of Warner Robins

They Have Terrible Customer Service. I RECOMMEND NOBODY GO TO THIS PLACE !!!!The manager is so rude And Will Just Stare At You ……This Dealership Just Want People Money !!! I RECOMMEND NOBODY GO TO THIS PLACE !!!!The manager is so rude And Will Just Stare At You ……This Dealership Just Want People Money !!! More

The people here is very rude, unpleasant, bad customer service, unprofessional, and frustrated for no reason! I recommend going to another dealer that take time with there customers! This place could use service, unprofessional, and frustrated for no reason! I recommend going to another dealer that take time with there customers! This place could use a lot of improvement especially management! More

never received the info I requested! but that's ok purchasing from a private owner! I also see a better experience with dealerships in Columbus Ga at least some of them are willing to di but that's ok purchasing from a private owner! I also see a better experience with dealerships in Columbus Ga at least some of them are willing to discount fees instead of driving up a price that you could afford to one that you can't afford! I gave them 2 star only because I never spoke to anyone from the Hyundai store did have a good experience from the Fivestar CDJR store which they put me in contact with the Hyundai store because the vehicle in question was actually theirs and not the CDJR store's I then asked for the info again directly from the dealership and not through the search sites and still got no response. not the kind of service I have heard about the five star group generally the reports are good! I don't base all my decisions about a place on one bad event will check with the Five Star group again when next I am in need of a vehicle More

Just purchased my 2022 Palisade Calligraphy from Jeremy at Five Star Hyundai of Warner Robins while the car was in transit. What a great experience! I was trying to get the most popular exterior and inte at Five Star Hyundai of Warner Robins while the car was in transit. What a great experience! I was trying to get the most popular exterior and interior color combination they make so it was important that we both worked together to make it happen. Jeremy followed up with me every step of the way. It actually came in early and he notified me and sent pictures! Because it came in early, the wiring harness from the tow hitch they ordered did not make it on time for the hitch to be installed before delivery. It was supposed to come in 2 days later. It did come in and Jeremy let me know as soon as it arrived so I could plan my visit the next day to have it installed. I arrived the next day and they immediately began the installation. I stayed in the waiting room and spoke with every customer who came in. I asked them how long they had owned their car and what they thought of the dealership and service department. Everyone I asked said they had been customers for years, most had bought multiple vehicles from Five Star and they all said the service department was excellent! If you are looking to purchase a vehicle you owe it to yourself to visit this wonderful dealership. More

Been working for months with a salesman. When the car finally came available the salesman decided to tell me it's a $2500 market adjustment that he failed to tell me while we were working to get the car. finally came available the salesman decided to tell me it's a $2500 market adjustment that he failed to tell me while we were working to get the car. I refuse to overpay for a car because of greed! More

Worst experienece ever buying a car. Bought a 2016 Hyundai Tucson feom Jeremy Koone and within bot even a year, the car’s engine is completely gone. We were told it may be covered, but now we are out Hyundai Tucson feom Jeremy Koone and within bot even a year, the car’s engine is completely gone. We were told it may be covered, but now we are out of pocket thousands of dollars with no car. The car is in service at the dealership and we have recieved no correspondence from the dealership at all regarding its progress. This is an abosulte nightmare dealership. Don’t expect quality customer service either. Regardelss of the time of day you call service, you won’t get anyone on the phone, least of all Alvin. More

The service time was quicker than I expected. The Service Manager is friendly, courteous and greets you with a a smile. He has a great personality. Manager is friendly, courteous and greets you with a a smile. He has a great personality. More

Straight forward deal. No hidden cost and knowledgeable salesman. Pressure free environment and the dealership tries to understand your car needs and doesn't try to sell you what they want to sell. Very salesman. Pressure free environment and the dealership tries to understand your car needs and doesn't try to sell you what they want to sell. Very positive car buying experience. More

The technicians were friendly and answered all my questions. The service was speedy and they were quick to let me know when my car was ready. I was curious about the new Santa Cruz and the technician questions. The service was speedy and they were quick to let me know when my car was ready. I was curious about the new Santa Cruz and the technician provided me with the necessary information More

Service Department is great. Alvin is there to make sure you are happy with your service. You are greeted when you arrive. They are ready to get started on your car. I was there for a recall. The part they you are happy with your service. You are greeted when you arrive. They are ready to get started on your car. I was there for a recall. The part they had in stock was damaged and Alvin came out immediately to show us. We will have to go back when the new part arrives. More