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74 Reviews of Five Star Ford Dallas - Service Center
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June 09, 2016
Service Check Up Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service ( Very helpful & courteous! Dropped me off at work while the shuttle driver was out with other customers. Constant communication about vehicle service (phoned me to let me know my 1 year free service had expired before they started working on it; called an hour later to let me know my vehicle was ready; the shuttle driver phone and let me know he was on his way as soon as my truck was finished. Overall, since the purchase of my vehicle in 2015, the sales & service staff have made my truck buying experience an extremely pleasant & easy one! THANK YOU! More
by SLS
Employees Worked With
DeJuan Trotter
July 16, 2015
SHOCKED I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work I was shocked to get my vehicle back within one hour. It was my first maintenance scheduled for my 2014 Escape. I had brought my laptop and other work items because I anticipated a long wait, but my vehicle was done before I could "hunker down" and get some work done. The staff was exceptional, and Christopher Sloat was amazing and extremely professional. He went out of his way to ensure I was informed and taken care of. I came to this location because the other DFW locations are horrible. I will absolutely return for maintenance and new sales. More
by MaryLStefano
Employees Worked With
Christopher Sloat
November 13, 2014
Easy No Hassle Service Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work wi Once again Greg Hampton took very good care of us and got my wife in and out very quick for the service on our 2012 F150. We drive an hour to work with Greg. Worth the drive....Thanks... More
by HappyPRich
Employees Worked With
Greg Hampton
May 09, 2014
Happy with Service th I took my 2012 F150 FX4 in for "The Works" oil change and was very satisfied with my experience. I will say that although I'm sure the other service I took my 2012 F150 FX4 in for "The Works" oil change and was very satisfied with my experience. I will say that although I'm sure the other service advisors are very competent, that Greg Hampton is "MY" service advisor. Before I saw my truck when it was done, I was asked by the cashier to fill out a survery. I had no problem checking the best marks for Greg. I can do this becuase even if I go out and find something that needs attention he will get right on it. He's very friendly, knowledgable and goes out of his way to please the customer. I hope he stays around awhile. More
by HappyPRich
Employees Worked With
Greg Hampton
April 03, 2014
I purchased my new Ford Mustang from Kevin as well as contacted him when I need service of any sort. The car itself has been fantastic and I have had no problems with it. Kevin was very knowledgeable w contacted him when I need service of any sort. The car itself has been fantastic and I have had no problems with it. Kevin was very knowledgeable when it came to selecting a vehicle that would suit my interests, and was extremely fair when it came to negotiating a price. Kevin has also gone out of his way to suit my needs and schedule when it comes to car services. More than once have I inconvenienced him with late notice and poor planning but he has managed to make things work for me. I think this is an extremely valuable trait that someone would go to such lengths to help a customer. Overall Kevin is one of the best, if not the best sales person that I have personally dealt with. More
by ferrarifan1313
Employees Worked With
Kevin Quesenberry
May 14, 2013
I brought my Mustang GT in for service. The car was diagnosed with a sensor problem on the first visit but the part was not in stock. I noticed excessive mileage driven while the vehicle was in their diagnosed with a sensor problem on the first visit but the part was not in stock. I noticed excessive mileage driven while the vehicle was in their possession. I did not bring this to their attention. But while the vehicle was in their possession, they damaged the driver door. I took my vehicle back for the door repair, at their cost, while the sensor was to be replaced. This is where the problems began. First, the door repair was very sloppy, the paint was rough and had runs in it. I requested the work to be redone. It was redone but it still had some small quality issues with the work since the contour of the door was still not per the original. Second, I noticed that vehicle was missing 1/4 tank of gas and the mileage driven was over 100 miles. I am positive of the fuel and mileage of the car since it is a garage low mileage vehicle. I asked why there was so much mileage and gas used on the vehicle and was told that they have to run the car "some". I stated that I beleived that this car was running excessive, especially since the problem was already diagnosed on the first visit,. I believe that quite possibly my vehicle was out driven for a joy ride. My reason is that 100 miles is a lot of miles to test drive a vehicle especially since they had already tested the vehicle during the intial diagnosis visit. Of course the servcie manager and I never agreed to agree. I will never use this dealer for service or body work again. One final point, I took a previous Mustang to this dealer for paint work and when I picked it after they were done with the job, the courtesy driver that brought my car to me did a 'burnout' with me standing right there looking at him. Obviously, he didn't see me. I made him go and tell his manager what he did with my car but I told the manager that he didn't need to be fired. The body shop manager was very apologetic. Stay away from this dealer especially since there are other better choices in the area. More
by MustangDad
Employees Worked With
Greg Wright
March 08, 2013
Today I brought my car in to have a button ordered that is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the pa is on my steering wheel. I had been to a previous Ford dealership to get an oil change and they were unable to fix it at that time, they said the part needed to be ordered. I pulled in and met with service advisor Thomas Bellah. Explained what I needed, he took the car back to have the techs look at it so that we could get it ordered. I was not planning on actually getting this fixed today and was in kind of a rush, because I needed to get to work. After about 20 minutes I became impatient (keep in mind I showed up at 8am this morning and they were packed ! ), I went out and spoke with Tom explaining I really needed to get going, could I please just get my car and i would come back another day to have this looked at. I was being a little difficult with him because I knew they were busy, and I really did not want to have to wait. Tom is being very understanding and patient with me the whole time, says he will go get my car for me so that I can go. I am standing there waiting, and other service advisors are checking on me to make sure that Tom is taking care of me. He pulls our of the garage, gives me my keys, and I explain I will call later to set up a time to come back. He puts his hand in air (in a high five gesture) and lets me know the button is replaced and I am good to go! (Of course I high five him back, I am thrilled they got it fixed that quickly) Exceptional job by everyone there ! More
by jmart178
Employees Worked With
Thomas Bellah
December 12, 2012
I had to have the clutch replaced on my 2008 Shelby GT500. A friend had recommended that I talk to salesman Corey White, as he is familiar with Ford performance cars. He referred me to service writer GT500. A friend had recommended that I talk to salesman Corey White, as he is familiar with Ford performance cars. He referred me to service writer Gregg Wright, who was very friendly and helpful. The parts were ordered on a Friday, they arrived on Monday. I dropped my car off on Tuesday, a free rent car was provided and the service was completed on Wednesday. They kept the old parts per my request and the whole experience was very smooth. I would higly recommend this dealer for any service your Ford vehicle requires. More
by elwood51
Employees Worked With
Gregg Wright, Corey White
November 27, 2012
Just finished 2nd service issue with this place and couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at couldn't be happier. 1st time in August, AC wasnt cold, they couldn't duplicate but since I was unhappy with that they Recovered and recharged it at a very reasonable price, blows super cold since. 2nd trip, trans leak and lag in passing power from time I floor it. Trans leak fixed under Mercury warranty & stated that a 100$ fee would cover cost of a PCM reflash. Said ok and they determined it was the latest flash version and did not charge! Others might have lied and charged me! Will visit again if needed and no, I did not buy my truck from this shop. Glad I picked them! More
by Richard75013
Employees Worked With
Greg Hampton
