Five Star Ford Dallas - Service Center

BUYER BEWARE. ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel as though we are an inconvenience to them as we have had our truck in twice for an issue and each time they had our truck 2-4 weeks. After having our first experience with the Service Department we spoke with the Service Director and got an apology as well as we will be better going forward. Well going forward was not "better" as we had to return our vehicle for the same issue and the Service Representative Steve was rude and lazy (downplays issue instead of trying to resolve) and attempted to be condescending when speaking with us about the service. However, Steve ran into the wrong consumer as my husband quickly let me know that we would not be spoken to unprofessionally. Also, there have even been times when Steve blatantly ignored our verbal greetings and phone calls when we came in for service. Now people have bad days but this email comes from multiple visits, not 1 or 2 encounters. In summary, we still have the same issue remaining, from the first service visit and we are very disappointed and disillusioned with the Service Department as we do not see our future visits being better, which is unfortunate as we have a 5-year warranty with Ford and this dealership is the most convenient. I hope that someone will read this and understand what they could be buying into with the company. More

Jennifer was the point of contact @Five Star Ford of Dallas and she was really great with the assistance. Jennifer was very good in communicating for any questions/concerns I had related to my Ford fusi Dallas and she was really great with the assistance. Jennifer was very good in communicating for any questions/concerns I had related to my Ford fusion service. She made sure I would get back my car as early as possible with the issue being fixed. I would highly recommend this service center and if given a chance please ask for Jennifer. Good luck @Jennifer :) More

The service department stepped up and did an amazing job fixing paint damage to my 2018 Explorer Sport. The service manager, Steve, and Service writer Jennifer Talley went above and beyond to fix a few pa fixing paint damage to my 2018 Explorer Sport. The service manager, Steve, and Service writer Jennifer Talley went above and beyond to fix a few paint issues with my vehicle. They kept me updated regarding what had to be done, they were able to quickly get a reasonable estimate to fix a really bad spot on my rear passenger door, and were very friendly during the whole process. They’ve earned my business in the future, and I look forward to dealing with Five Star Ford when I shop for a new vehicle! Thank y’all so much! More

Worst service department in the state of Texas. Getting a service appointment is a waste of time because that appointment apparently is for just checking your car in. Was told that after waiting a Getting a service appointment is a waste of time because that appointment apparently is for just checking your car in. Was told that after waiting a week and a half for my appointment that it would be 2-3 days before they could even look at it. So what was a time and date given to bring my truck in for repairs if they had no intentions to even look at it on my appointed date. This dealership's service department and their two service managers have no clue what they are doing. Their system has been broken like this for years and apparently it will never change. Have bought our last 4 Fords from the Sam Pack 5 Star Family but because of this one star service department we will no longer even be looking at any Sam Pack dealership ever again. More

Great service by Randy. Very clean and nice waiting room. Wait was not too long. I did have a reservation. Very clean and nice waiting room. Wait was not too long. I did have a reservation. More

Congratulations, special congratulations to ANTHONY SAENZ and his colleagues for the EXCELLENT service that they provide to me. and his colleagues for the EXCELLENT service that they provide to me. More

This company is unacceptable! My car been here for 3 weeks for a warranty issue and now they’re saying it want crank. But I drove it there!! And instead of them informing me, they came to my job and too weeks for a warranty issue and now they’re saying it want crank. But I drove it there!! And instead of them informing me, they came to my job and took the loaner car without my knowledge!! Do NOT SHOP WITH THIS COMPANY!! More

I can't give zero stars? We bought a tire replacement plan (I know, our mistake already) and when the time came to use it, Five Star Ford said it was not in their system. We needed the tire fixed so we plan (I know, our mistake already) and when the time came to use it, Five Star Ford said it was not in their system. We needed the tire fixed so we paid, went home and found the paperwork. Called back and they said "sorry, ticket is already closed". and they wonder why people move to other brands, or dealerships like Sewell? More

Did an excellent job. I was very pleased with the upgrades they did for me. Very helpful and did a good job of keeping me informed. upgrades they did for me. Very helpful and did a good job of keeping me informed. More