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74 Reviews of Five Star Ford Dallas - Service Center
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May 03, 2024
John assisted you when we were having issues with the Service Department and he made it happen. I am not sure how, but he did. Thanks, John... Service Department and he made it happen. I am not sure how, but he did. Thanks, John... More
by chism8166
April 15, 2024
DO NOT BUY FROM HERE. I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting th I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting the department's leadership I understand why. They do not return calls, they do not do what they say they are going to do. Please, save yourself any wasted time and frustrations as this is what this dealership will cause you, utter anger, wasted time, and no resolution. Total Incompetence. More
by chism8166
April 14, 2024
Service department has gone steadily downhill. First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck in with a coupon containing no small print restrictions for routine maintenance. Repairs completed and price is higher due to cost of larger air filter. No notification or conversation, just a higher bill. Not a great price but still acceptable so I just went with it. Go back for a subsequent visit with a coupon for routine brake service. This time I know to ask if there may be any surprises on price. My service advisor goes to his manager who says yes that price will be honored if the work is on the front axle which is what I needed. Service advisor is actually honest and ethical and says brakes have some life left in them and will be good until my next return visit later. I go back with an appointment as I always do. Even with an appointment, a 2 hour wait (or more) is expected for just an oil change. I reported in comments on appointment on-line what I want to be inspected and that I have been notified by a manager that this price would be honored on my still valid coupon. Manager Steve VerHagen leaves me a message two days before my appointment stating that the price for the brake job will not be honored due to truck parts prices I assume. I return his call and leave a message reporting that his message was contradictory to what a different manager had told me recently. I asked what the price would be since he disagreed. Never heard back and cancelled my visit just before my appointment time. At least he didn't wait until I showed up or after the repairs were completed. This is only once out of many times that a call was never returned from different people in the service department. I have also called the main number twice to request a specific employee and was told they show nobody by that name. When I arrive for my appointment the person is there and I told them I was told they could not be found on the employee list. I started going to Sam Pack dealerships back in 2006 for a purchase in Carrollton. Salesman was great, service was great and general manager appeared to have a very good operation. I recently checked and all three of those great employees are still there after all these years. I intend to start going back there in spite of location issues due to this consistency in personnel and great reviews. Most disappointing with Sam Pack Dallas is how good they were when the new location opened and how bad they have become with mass confusion and the left hand not knowing what the right is doing. And also complete lack of communication as a normal course of action now. I know one customer is not important but I assume it is much more than me due to overall process and history. More
by fredlcruze
Employees Worked With
Steve DeHaven and several others
April 02, 2024
Mo Valentine has taken great care of me with maintenance of my 2022 Ford Bronco. I feel like I have my own personal service concierge. Thanks Five Star Mo!! of my 2022 Ford Bronco. I feel like I have my own personal service concierge. Thanks Five Star Mo!! More
by Sarah Shane Kellum
Employees Worked With
Mo Valentine
November 06, 2023
Vince G. is the absolute best Service Advisor. Called him on two separate days and he got my vehicle into the shop and out within hours. Took the time to expl is the absolute best Service Advisor. Called him on two separate days and he got my vehicle into the shop and out within hours. Took the time to explain the work techs did, and not be condescending because I am female and asked lots of questions! Great job Vince!! More
by dakeith64
Employees Worked With
Everyone
October 11, 2023
Mo Valentine was extremely helpful to me today! The experience was hassle free and he understood. how to help me in the best way possible. Excellent service thanks to Mo Valentine! The experience was hassle free and he understood. how to help me in the best way possible. Excellent service thanks to Mo Valentine! More
by sofia.andujar
Employees Worked With
Mo Valentine
October 07, 2023
Anthony Saenz should teach classes in customer service. Before finding this gem of a man, I contacted 4 other Ford Dealerships trying to get a phaser issue in my 3.5 eco F150 fixed. Other dealerships repea Before finding this gem of a man, I contacted 4 other Ford Dealerships trying to get a phaser issue in my 3.5 eco F150 fixed. Other dealerships repeatedly told me it would take weeks to have my truck looked at, and even more to get it repaired. When I called Five Star Ford of Dallas, I was lucky to be transferred to Anthony Saenz. He clearly understood my concerns and treated me like I was his only customer. Throughout my service experience, Anthony kept in close contact with me, updating me at least once per day. All in all, it was repaired in a few days and I’m through the roof sold on my experience with Five Star Ford of Dallas and Anthony. If I ever move out of Dallas, I will drive across the country to see him and have Five Star do all my repairs. I don’t know the mechanic who worked on my truck, but he/she did a fantastic job, and it runs and sounds better than when it was new. Thank you for the best service experience I’ve EVER had in a dealership, Anthony. I hope someone at your dealership sees this and realizes how great you are. Thanks again and best regards, Ron Herman P.S. See you next time. More
by RonH
Employees Worked With
Anthony Saenz
August 21, 2023
This was my first service visit to Five Star Ford after moving to the area. My service representative, Jennifer Talley, was a pleasure to work with from start to finish. Jennifer kept me updated on the p moving to the area. My service representative, Jennifer Talley, was a pleasure to work with from start to finish. Jennifer kept me updated on the progress of my car and even facilitated my pickup of the auto prior to the warranty company payment for the work done. It was my Son's car and he was in a rush to get back to school. I appreciate the communication, flexibility and quality service I received at Five Star Ford and will most certainly return. More
by p762692
Employees Worked With
Jennifer Talley
April 15, 2023
I brought my car here because of a recall it had, they fixed it in a couple days and it was fine. I thought it all went good, next thing you know, my key fob doesn’t turn at all with the key unless I need fixed it in a couple days and it was fine. I thought it all went good, next thing you know, my key fob doesn’t turn at all with the key unless I needed to apply pressure. I took it back again, they fixed it for free cause it was obviously what they did that caused it. Next thing you know, my car stops locking and my driver door key fob broke or some thing. I debated going back to Five Star Ford because for one, MY CAR KEEPS MESSING UP after they fix something totally unrelated. Since it’s their fault, I decided to take it back on Thursday of this week, not only was there something completely new wrong with my car, but they wanted to charge me for it. Not only is this frustrating but so messed up because my car was perfectly fine before I even took it for the recall. This place xxxxed up my car on purpose for me to keep going back. I spoke to the service guy who has been “helping” me since I first brought it back, his name is TONY, and after telling him I would just take my car elsewhere instead of fixing it there, he told me yesterday afternoon I could come in today, on a Saturday, to pick up my car and pay 165. I have to leave town this weekend to go to Mexico for a funeral and he was aware, yet didn’t tell me there was a certain time I had to come by. I pull up at 5:10 and no one can help me, and says that I can’t do anything because he didn’t leave my key there. There’s no words that can describe the disappointment and regret I have for bringing my car to this dealership. I will definitely be back to pick up my xxxx car and never come back. For anyone getting recalls for their car or need any service done here, DO NOT CHOOSE THIS FORD DEALERSHIP. They screwed me over and took advantage of me being young. Please AVOID this place at all cost. More
by queteimporta
Employees Worked With
Tony
