Five Star Ford of Dallas

Great experience! Everyone we worked with was professional, conversational, and willing to work with us. They genuinely fought hard to get us a great deal along with ex Everyone we worked with was professional, conversational, and willing to work with us. They genuinely fought hard to get us a great deal along with extra bonuses. We are very thankful for their dedication to their buyers! More

Couldn't Have Had a Better Experience! I'd spent a day or two researching vehicles in the area, and after a few others fell through, we ended up at Five Star Ford as a last ditch effort. I I'd spent a day or two researching vehicles in the area, and after a few others fell through, we ended up at Five Star Ford as a last ditch effort. I couldn't be more happy because of it! We were immediately greeted by an AWESOME salesman, Louis, who was very friendly and eager to help. I already knew what car I was interested in and its location on the lot, so we headed over. He promptly scanned my license and was back with the keys to the vehicle in under 5 minutes. He gave us a brief tour of the outside of the car and we headed over to the service area so that we could swap places for my test drive. I was worried that the test drive would feel overwhelming, distracting, or a bit like a driving test, but Louis made it so easy. He highlighted all of the features of the car and guided us along the route like a pro. I immediately knew that this was the car for me and we soon returned to the dealership for the completion of my test drive. Upon return, he began to show how everything worked, but unfortunately the trunk decided it didn't want to open. He promptly called over a member of the service department who took a look. They went ahead and ordered the part necessary to make the repair and assured me that I wouldn't need to worry about paying for the repair. We went inside and began working on financing paperwork, etc.. For such a stressful process, both as a first-time car buyer and just in general, Louis just made everything so easy. While the process itself did take quite a few hours, but that's partially my fault for having no credit, the time flew by due to Louis' friendly personality and great conversation. He also assisted in helping me switch my insurance and update my policy. Finally, the financing people came by with my final paperwork. Everything was laid out perfectly, even better than previously discussed. I expected to be lucky to pay it off within 2-4 years, but I'll have the car paid off in a year with a lower payment than I anticipated, too. Erin from Finance was INCREDIBLE! A signature here, a signature there, and we were out the door! Louis walked us outside and my car was sitting there, ready to go! He handed me the keys and let me know they'd be in touch once the necessary part came in to repair the trunk latch and that they'd also be giving me a car wash at that time. It was Memorial Day weekend, so we did have to wait a bit, but the service department just reached out to me yesterday and I already have an appointment for 9 AM tomorrow. I can't recommend this dealership enough. TV, movies, etc. always amp up car dealerships to be scary places, with salesman hounding you and pushing you to spend more, which is something I was terrified of considering I knew what I wanted and what my budget was, but this was not my experience at all. I will always recommend Five Star Ford now to my friends and family. I have a feeling that I will be a customer for life. Thank you Louis and Erin (and everyone) for being so incredible. I love my car! More

Such a great experience!!! Anna was so great! She was so fast and responsive to my needs and got me a beautiful car. I began searching online that my car had been stolen. I didn Anna was so great! She was so fast and responsive to my needs and got me a beautiful car. I began searching online that my car had been stolen. I didn’t think with my credit history that I’d have any luck or getting a car that I wanted but to my surprise the team was amazing!!! Never felt pressured or lied to and thoroughly enjoyed the experience. They even had lunch!!!! I thoroughly recommend them to any and everyone! Love my car! More

Awesome Integrity! Anna goes above and beyond meeting your needs. Integrity is her middle name and she won't rest until she gets you the best deal! A++ service! Anna goes above and beyond meeting your needs. Integrity is her middle name and she won't rest until she gets you the best deal! A++ service! More

Exceptional Dealership In March I special ordered a 2018 F-150 from Five Star Ford Plano. It arrived in May and I couldn't have been happier with the experience. Sean and Jo In March I special ordered a 2018 F-150 from Five Star Ford Plano. It arrived in May and I couldn't have been happier with the experience. Sean and Joe were always available to answer any question and to find me all the best current incentives and rebates. Highly recommend this dealership! More

Roush Mustang fever! I bought a Roush Mustang from Five Star Ford in Plano. Ben in finance did a wonderful job explaining all the products I wanted to protect my investmen I bought a Roush Mustang from Five Star Ford in Plano. Ben in finance did a wonderful job explaining all the products I wanted to protect my investment for years to come. Rene Galvan also went above and beyond to get me the best price I’ve ever seen on a Roush Mustang. I would highly recommend 5 Star in Plano to any gear head like me for their next performance vehicle. More

Totally delighted Anna Allison was my salesperson and she was totally great, understood what I wanted and took care of everything. The rest of the team was also very he Anna Allison was my salesperson and she was totally great, understood what I wanted and took care of everything. The rest of the team was also very helpful and a joy to work with. More

Great Place They treat you great and don’t try to beat you down and wear you out to make a decision for a new truck. I shopped 3 other dealerships before choosi They treat you great and don’t try to beat you down and wear you out to make a decision for a new truck. I shopped 3 other dealerships before choosing Five Star. I would recommend Five Star Ford Plano to anyone. More

Friendly, professional and knowledgeable Thank you for making my daughter's first time buying experience easy. Timothy went out of his way to help. Customer service means everything to me and Thank you for making my daughter's first time buying experience easy. Timothy went out of his way to help. Customer service means everything to me and it was a pleasure to do business with him. Thank you! More

Great Experience Joe Crawford handled the deal with expertise and efficiency. He was a pleasure to work with. Michelle gave me in-depth training on technology feat Joe Crawford handled the deal with expertise and efficiency. He was a pleasure to work with. Michelle gave me in-depth training on technology features and functions. She was very knowledgeable and had a genuine desire to help me get the most out of my new F-150. More