Five Star Ford of Dallas

Super deal:) I had no idea i would be able to get a car at all! I really was in need of one, no credit history... new in the country! Anna did a great job - got me I had no idea i would be able to get a car at all! I really was in need of one, no credit history... new in the country! Anna did a great job - got me exat vehicle i wanted and David got me approval! Guys you are amazing! More

Great Experience We had a great experience purchasing our new Ford Explorer! Thank you Becky for taking good care of us. I would definitely recommend this team of pr We had a great experience purchasing our new Ford Explorer! Thank you Becky for taking good care of us. I would definitely recommend this team of professionals. More

Excellent pricing, service, and no pressure sales I really hate buying cars because of the traditional pressure they typically put on you. Becky was opposite of what you normally experience. She hel I really hate buying cars because of the traditional pressure they typically put on you. Becky was opposite of what you normally experience. She helped my deal go through by focusing on getting me a great value. I am very happy with my experience with Becky, I recommend everyone to go see her for your car buying experience. More

Very respectful and helpful Becky Helped us in finding right vehicle and for price we want. She is very patient and respectful. Made my buying experience exceptionally good. Defi Becky Helped us in finding right vehicle and for price we want. She is very patient and respectful. Made my buying experience exceptionally good. Definitely I recommend. More

Enjoyable and hassle free car buying experience!!! I hate buying cars. It’s a long drawn out process where half the time I don’t even drive off in the car I came in for. Charles changed everything and I hate buying cars. It’s a long drawn out process where half the time I don’t even drive off in the car I came in for. Charles changed everything and was such a breath of fresh air! It all started when my husband and I were searching for a good deal on USAA where we came across a Ford Escape. It wasn’t even a minute after we clicked on the search button when the phone starts ringing with Charles on the other line ready to help us. First of all, my husband and I are very busy and Charles was the first to understand that. He handled EVERYTHING online for us! I was able to send him everything through email and if I needed anything I could get it done through text message. We agreed on price and told Charles we only had an hour and after that we were leaving. Charles assured us both that everything will be done at the price we discussed. At first I thought it was all fake and was waiting for the typical car sale but my husband and I decided to give Charles a shot and made what he called a “VIP Appointment” with him that afternoon. When we showed up, talk about FIRST CLASS SERVICE! He had the vehicle we WANTED parked up front ready for us to take home! My husband and I sat in the tv room where Charles brought everything to us! The vehicle was priced at EXACTLY what he promised us and we signed right there. After signing, Charles introduced us to Steven in service who is our go-to-guy for all our oil changes and service. After meeting Steven, we met Ben Perry in finance who was so amazing and helpful. Ben got us taken care of quickly and was very efficient. As soon as we were done, Charles was waiting for us outside with two sets of keys and taught us everything about our vehicle. We told Charles that we could only stay an hour but we didn’t mind spending an extra 30 minutes with him. He wanted to make sure we understood how to use our new Escape. He hooked up both my phone and my husbands and even fixed it here we could start our car with our phone! It was an amazing experience and I’ll definitely be back every time I’m ready to purchase a new Ford! More

Becky is a bright spot in an ugly place I bought an Escape in 2013. I can honestly say I bought my first lemon. After an engine, both front axels, 3 transmission repairs, 4 recalls I was at I bought an Escape in 2013. I can honestly say I bought my first lemon. After an engine, both front axels, 3 transmission repairs, 4 recalls I was at my wits end. So when the transmission started slipping, 4 weeks ago i tried to get it repaired at three local shops. No one would touch it because it was a problem transmission and they said I should get Ford involved. I took my car in and drove it with the Service Manager. One more time he told me that there was nothing different than others he drove. Two weeks later the transmission would not go into gear. I took it in and told John to get it up and get Ford involved. I wasn’t driving it any longer. He gave me an Edge loner. So John calls me and starts down the path that I needed a new transmission and he had quotes, and that the front axel was causing the transmission to leak. The axel that was replaced. Unbeknownest to John Becky called me and started talking about selling the Escape to them. John never mentioned Ford, never discussed the problems that they had had with my transmission, just wanted to get the next service sale. Didn’t listen to a xxxx thing i said about the LEMON I HAD. I feel so cheated by the Service Dept, that if i thought i wouldn’t go to jail, i would spend a day kicking ases up there. THEY ARE THIEFS IN THE SERVICE DEPT. Setting them aside, Becky and i worked a deal where i could stuff the lemon and buy the Edge i was driving. She was top shelf! Best car sales person I dealt with anywhere. The moral of my story is Becky was able to help me dump the lemon and move on. If she hadn’t, i would still be fighting with Service. More

Great car buying experience! We had a great experience at Five Star Ford Plano! Our salesman Brett Ingersoll was very knowledgeable and made the car buying process very easy. He l We had a great experience at Five Star Ford Plano! Our salesman Brett Ingersoll was very knowledgeable and made the car buying process very easy. He located the car my husband wanted and had it transported to the dealership for us to pick up. He then had Lupita help us get the window tint installed before we picked it up! The finance person Ben Perry was very helpful in getting us the monthly payment we needed but still made sure we had the coverage we needed on a brand new car. The entire experience was just awesome for us. Definitely recommend this dealership! Thank you so much for having such awesome staff!! More

Awesome group of folks The sales and service staff at this dealership are awesome. Becky called me later in the day after I'd dropped my truck off for some diagnostics. We d The sales and service staff at this dealership are awesome. Becky called me later in the day after I'd dropped my truck off for some diagnostics. We discussed some options for upgrading to a newer, pre-owned vehicle with MUCH fewer miles. She and Wally were professional and helpful throughout the entire process. (Becky also has that happy, pleasant demeanor you just enjoy being around.) Buying a vehicle can be stressful, no doubt, but my experience at Five Star Ford of Plano is always a good one because of people like Becky. More

Best buying experience I’ve ever had Very knowledgeable staff that was extremely easy to deal with. The buying experience was very positive without the constant back and forth dickering Very knowledgeable staff that was extremely easy to deal with. The buying experience was very positive without the constant back and forth dickering I’ve experienced previously. They went to great lengths to make the deal what I needed it to be. More

New Truck Anna was very helpful and quick to find the perfect truck for me. I couldn’t be more satisfied with the F 150 I purchased. Anna was very helpful and quick to find the perfect truck for me. I couldn’t be more satisfied with the F 150 I purchased. More