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Five Star Ford of Dallas

Dallas, TX

4.8
1,381 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase. Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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8900 President George Bush Tpke

Dallas, TX

75252

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Showing 1,381 reviews

May 08, 2021

Anna is the best dealer I ever worked with. Wonderful experience and thank you so much again. Everything was done quickly and professionally. Thank you! More

by Roman Tynovskyi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Alison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Five Star Ford of Dallas responded

Roman, Thank you for taking the time to review your experience with Anna and Five Star Ford Dallas. Anna is very customer-centered and we would both like to hear from you when you have questions about your new Ford. Please stay in touch at 972-985-3600. We are here to help! Take Care, Thomas Bies, General Sales Manager

May 08, 2021

Very Excited to get my dream vehicle! I was out of town when Mustang came to the lot. Everything was done online and I did not miss the deal! Special thanks to Anna Alison for remembering what I want, sinc More

by Mustang72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anna Alison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Five Star Ford of Dallas responded

Hello, Mustang 72, We are so excited to help you enjoy your new car. Anna works hard for her customers and we both want to continue hearing from you at 972-985-3600. We want to keep making your dream come true. Thank you, Thomas Bies, General Sales Manager

May 05, 2021

Joe Crawford was great to work with. Had everything there and waiting, made the process smooth, simple, and seamless. Hopefully this is a start of a long relationship with Five Star Ford. More

by Mhoffmann84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Five Star Ford of Dallas responded

Congratulations on your new truck from Five Star Ford Dallas! Joe is a wealth of Ford knowledge, so please do not hesitate to reach either of us at 972-985-3600. We want to help make your F-150 the best driving experience. Thank you, Thomas Bies, General Sales Manager

May 02, 2021

Joe Crawford was great to work with. He met all my Joe Crawford was great to work with. He met all my needs and found the right car for me. It was a pleasure to work with him More

by tubbslinda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Five Star Ford of Dallas responded

Congratulations on your new Ford from Joe and Five Star Ford Dallas. We want to make owning your new car the best experience. Please stay in touch with Joe or me at 972-985-3600. We are here to help in any way we can. Thank you for your business and review, Thomas Bies, General Sales Manager

April 29, 2021

Excellent from start to finish. Very professional! Joe was very patient. He helped me find the best deal, for what I was in the market for. I cannot say “Thank you” enough! More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo in Finance
Apr 30, 2021 -

Five Star Ford of Dallas responded

Nick, On behalf of Joe and the Five Star Ford Dallas team, we thank you for your business and great review. Customer service continues after the sale, so please let Joe or me know if you would like to review the features on your Ford. Reach either of us at 972-985-3600. We are here to help you fully enjoy your ride. Best Regards, Thomas Bies, General Sales Manager

April 27, 2021

Joe Crawford was very knowledgeable and helpful. Thanks for all of the assistance with the purchase of my new car. If you are in search of a performance vehicle, Joe is your man. More

by Chadjones7280
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2021 -

Five Star Ford of Dallas responded

Chadjones7280, It is great to hear you enjoyed working with Joe and the Five Star Ford Dallas team. To help you fully enjoy your car, Joe and I are available for your questions at 972-985-3600. Thank you, Thomas Bies, General Sales Manager

April 22, 2021

The experience of buying a car from 5 Star was seamless. The professionalism and product knowledge of my sales rep, Joe Crawford, was outstanding. From sales, to after market options to finalizing the sale More

by Jim N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Five Star Ford of Dallas responded

Jim, It is always great to hear from our valued Five Star Ford Dallas customers. Joe is a great asset and a wealth of knowledge. Please stay in touch with both of us at 972-985-3600. We want you to fully enjoy your truck. Thank you, Thomas Bies, General Sales Manager

April 21, 2021

Horrible service. Very delayed responses if any communication at all. Salesman was not interested in my purchase options at all. Very disappointing as I would have been a repeat customer. More

by jessicamckinney11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Grubb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Wilkinson
Apr 22, 2021 -

Five Star Ford of Dallas responded

Hello, Our dedicated sales team never wants to miss an opportunity to help our valued customers. We strive for complete customer satisfaction and we did our best to present available financing options. Unfortunately, the bank requirements are out of our control. As presented in the timely text conversations, Charles, Rob, and I are open to continuing to serve you. Please reach us at 972-985-3600 if you would like to continue the purchasing process. We will do all we can to get you into a vehicle. Sincerely, Thomas Bies, General Sales Manager

Apr 22, 2021 -

jessicamckinney11 responded

This is the biggest line of xx I have ever read....timely text conversation? Hours at a time with NO response and no truth in what was said. Interesting how you mention financing options when it was never discussed. I can assure you, finance knows nothing about the options I have because I was NEVER given the opportunity to discuss. I hope this isn’t how all customers are treated.

April 17, 2021

Poor New car sales manager who lied about price to get me to come in on new vehicle that I was wanting to purchase. I was texted a price while at work. I texted back expressing that I was coming in after wor More

by alandjamie
Customer Service
Recommend Dealer
No
Employees Worked With
Luis Quinones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Five Star Ford of Dallas responded

Hello alandjamie, On behalf of our sales team, I want to offer my apologies for the truck sale prior to your arrival and I would like to help with a solution. Inventory moves extremely fast and without a holding deposit, we do sell on a first-come-first-served basis. However, I would like to offer my direct assistance in locating a similar if not better truck that will satisfy your needs. Please reach me at tbies@fivestarforddallas.com or 972-985-3600. I look forward to hearing from you. Sincerely, Thomas Bies, General Sales Manager

April 06, 2021

Pushy salesmen, poor knowledge of vehicles, shady answers to all my questions. And to top it all off finance guys ran my credit 10 times so my credit score dropped. I’m 24 years old and have to do everything More

by Hunter gerhardt
Recommend Dealer
No
Employees Worked With
Esmeralda Garcia
Apr 10, 2021 -

Five Star Ford of Dallas responded

Hello Hunter, Our Sales Manager and Finance Director have both reached out to you to explain the processes and review your visit. It is understood Doug offered acceptable assistance to your specific needs. If there is anything else we can do to help, please do not hesitate to contact our staff at 972-985-3600. We value you and your feedback. Take Care.

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