
Five Star Ford of Dallas
Dallas, TX
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I ordered my vehicle and got it delivered. Stress free as usual, remotely got all finance taken care of. My 4th vehicle from Anna Alison, she is Great!! Im looking forward getting more for my business. usual, remotely got all finance taken care of. My 4th vehicle from Anna Alison, she is Great!! Im looking forward getting more for my business. More

Amazing customer service by Joe! Joe worked with me to get the very best deal. He was assertive and professional the entire way! Was surprised how fast the whole process was! Would definitely recommend Jo get the very best deal. He was assertive and professional the entire way! Was surprised how fast the whole process was! Would definitely recommend Joe to my friends and family! The whole Five Star Ford facilities was very clean and festive with decorations. Overall the entire process was 10 out of 10 More
Josh Black awesome sales person thank you for your help! Josh Black awesome sales person thank you for your help! I love Five Star Ford Josh Black awesome sales person thank you for your help! I love Five Star Ford More
Have returned six times to purchase our vehicles from this dealer. I appreciate the attentive customer service. Some dealers stalk you and I hate that. Five Star does a great job balancing the time. Char this dealer. I appreciate the attentive customer service. Some dealers stalk you and I hate that. Five Star does a great job balancing the time. Charles was our salesman this time around and he did a stellar job. Doug, the sales manager, came out and spoke to us. Alfredo, in finance, was great. We got in and out quickly. He explained every step of the process and carried on a conversation. That was a comforting experience. Service department is the best we have ever dealt with. Our vehicles are serviced quickly and throughly. We have never had damage done to our vehicles. That tells me the technicians are careful and considerate of our property. Ben is wonderful. He keeps me informed doesn’t not try to over sell. If we have questions he answers them immediately. I will definitely keep coming here. I may have to wait a couple of years, new car and all. More
Just writing to give xxxxxxto Brett. I came to the dealership and Brett provided wonderful customer service! He was professional and quick with handling my issue. Thanks Brett for going beyond the cal dealership and Brett provided wonderful customer service! He was professional and quick with handling my issue. Thanks Brett for going beyond the call of duty! More
This company is unacceptable! My car been here for 3 weeks for a warranty issue and now they’re saying it want crank. But I drove it there!! And instead of them informing me, they came to my job and too weeks for a warranty issue and now they’re saying it want crank. But I drove it there!! And instead of them informing me, they came to my job and took the loaner car without my knowledge!! Do NOT SHOP WITH THIS COMPANY!! More

Anna was such a Great help she is so dedicated to helping you! The team in General from 5 Star Ford is amazing! Thank you you! The team in General from 5 Star Ford is amazing! Thank you More
I can't give zero stars? We bought a tire replacement plan (I know, our mistake already) and when the time came to use it, Five Star Ford said it was not in their system. We needed the tire fixed so we plan (I know, our mistake already) and when the time came to use it, Five Star Ford said it was not in their system. We needed the tire fixed so we paid, went home and found the paperwork. Called back and they said "sorry, ticket is already closed". and they wonder why people move to other brands, or dealerships like Sewell? More

It was a pleasure working with Anna and Five Star Ford. Anna was friendly and truly professional. She made this an incredible and awesome experience and our edge is fantastic. I will be buying my next Supe Anna was friendly and truly professional. She made this an incredible and awesome experience and our edge is fantastic. I will be buying my next Super Duty from Anna and Five Star Ford, they are truly Five Stars in my book *****. More
I was a client of Five Star Ford Dallas, TX and would like to give an honest review about this place! I was waiting for 6 months and didn’t want to post nothing, but now I don’t see a reason to wait lon like to give an honest review about this place! I was waiting for 6 months and didn’t want to post nothing, but now I don’t see a reason to wait longer. First of all, in December 2020 I bought my custom made special order Van Ford Transit 250. In the process of ordering everything was good, everybody were helpful, give all information about the car, promised to help with everything I need. But once I got my car and paid for everything, that’s it! They recommended me to pay $600 for all paperwork( plate number,registration inspection,office fee)so they will do everything, and I paid. It’s already 6 months passed now and I still don’t have my plates!!! I called millions of times to their office, they always have some excuses. This is NOT PROFESSIONAL at all! I supposed to get my plates in 2-4 weeks by mail, when after 4 weeks I called, I find out that they didn’t even processed my papers. After they started the process they made a lot of mistakes, which took like 3 months to fix everything ( wrong address, signing documents, wrong zip code, etc. ) . Today is the 9th of May and I still don’t have my license plates and driving with paper plates what gives me a lot of trouble on the road !! Still no information about my plates. After I called, they recommended me to go to the DMV and get my plates by myself! Excuse me, so for what I paid $600 ?? I can’t describe you how many nerves and time this situation took from me, I just can’t deal with this dealership anymore. Another problem they never send information to my bank , Another problem is that I paid extra $500 for the maintenance/oil change service contract but every time I go to change my oil this option is 8 service STILL not in the system, for the 6 months they could not do it right. I don’t recommend this place, better read reviews before you are going to this Dealership! It’s not professional people are working there, they ignore and don’t respect the customer! Employees who is responsible for this case: Clerk Department mrs Kim and ms Laura Financial department Garry Lindsey Nick Power Brandi Mark ( two weeks still waiting answer from Mark) More