Five Star Ford of Dallas

Worst EXPERIENCE EVER! Purchased a used vehicle last year in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a in May and purchased the 3rd party warranty(Triton). Finance dept. put the information regarding the vehicle incorrect so when I attempted to have a repair done, the warranty (Triton) said the warranty had expired with less than 6k miles driven and the claim was denied. I Informed Five Star of the issue (over 7 months ago) and the issue has still not been corrected! I have called and left messages with several finance managers who do NOT return phone calls, so i had to drive back to Ford and they said the issue would be resolved but it has not. Yesterday i drove to the dealership and spoke with someone from finance who said the information would be updated then resubmitted and i could expect a call this morning regarding the issue..... Waited till 10am to follow up and made my first call with a voicemail then waited a few hours without a return call, so i made a 2nd call and left a voicemail and still no return call! At this point i am beyond MAD because i had to drive back to the dealership for a 5th or 6th time to speak with the finance manager so the claim can be processed by the warranty company and repairs completed to the vehicle that is sitting at the BMW dealership. Well she gives the information to the receptionist who tells me at this point there is nothing they can do because its at the desk of the accountants... Because no one will do their jobs, I'm left having to write posts (which i hate doing) on their website and google is up next! More

Five stars to five star Ford Dallas , Joe was amazing in his customer service . Happy with got I got . Recommend this dealership for any Ford purchases . his customer service . Happy with got I got . Recommend this dealership for any Ford purchases . More

Excellent service, Joe helped me find a car that my wife likes! From the time I saw a car online, Joe was able to help me make the right choice, to purchase a new 2020 Mustang Ecoboost. likes! From the time I saw a car online, Joe was able to help me make the right choice, to purchase a new 2020 Mustang Ecoboost. More

Outstanding!!! Joe Crawford exemplified customer service. Great to work with. The entire process of purchasing my new truck was super easy. 5 Star staff is just that....5 stars! service. Great to work with. The entire process of purchasing my new truck was super easy. 5 Star staff is just that....5 stars! More

Johnny Birdwell is the ONLY person I will ever buy a car from, ever! He goes above and beyond to meet your needs. He wants to make you happy and make the car buying process as stress free as possible for yo from, ever! He goes above and beyond to meet your needs. He wants to make you happy and make the car buying process as stress free as possible for you. He's extremely professional, listens to your needs and always delivers on what he says he will do. He's so knowledgeable in this industry and just an outstanding guy. He will forever have my business. I am so very happy with my new used Mercedes GLA 250!! Thank you so much Johnny!!! More

I was looking at Expeditions when a woman came out. I don't remember her name but her first question was when my husband would be joining us. Being an attorney (A single mom attorney) I immediately took don't remember her name but her first question was when my husband would be joining us. Being an attorney (A single mom attorney) I immediately took out my phone and said "oh!! There he is excuse me for a moment" walked back to my car and drove to another dealership where I purchased a 2020 Expedition King Ranch. From a guy.... who never once asked me anything about where the man in my life was. More

John Birdwell makes the car buying process a pleasure. He listens to you and delivers with the right car and deal. He is a true professional with extensive experience. This is evident by the many 5 sta He listens to you and delivers with the right car and deal. He is a true professional with extensive experience. This is evident by the many 5 star ratings. If you are in the market for a new Ford car or truck, make sure you talk to John. More

I'm very satisfied with purchase of Ford Transit 250. Professional and knowledgeable staff. Especially Big Thanks to sales manager Anna Alison. She is very experienced, helped me to find the bank and so Professional and knowledgeable staff. Especially Big Thanks to sales manager Anna Alison. She is very experienced, helped me to find the bank and so fast to do finance papers. Anna is the Best in Auto Business! I was in few other dealerships, but I'm very happy with service in Five Star Ford Dallas. Thank you so much! Highly Recommend! More

Mr. Birdwell went well beyond his expertise on making it possible for my wife to get her early birthday Explorer process was nice took in my trades sight unseen picked out the correct vehicle which would wo possible for my wife to get her early birthday Explorer process was nice took in my trades sight unseen picked out the correct vehicle which would work for us and needless to say after a hard day at work on Saturday John and his brother Jimmy drove all the way to Kerrville Texas got here at 5.00AM to make sure we got our explorer. Now that's commitment and dedication please recognize Mr. Birdwell for an outstanding job wouldn't trust no one else to buy my ford form the Five Star Dealership from wife and kids we love you John Hector, Noemi, Allyson & Jacob More

John made the process of buying a new truck so easy. I got exactly what I wanted, without all the haggling, and had a great experience. He even delivered the truck straight to my home after leather was pu got exactly what I wanted, without all the haggling, and had a great experience. He even delivered the truck straight to my home after leather was put on the seats, and came back to bring the extra key. He made sure all of my questions were answered and I'd say he is truly a 5 star salesman. More