Five Star Ford of Dallas

I have contacted Five Star Ford several times asking about my title but trust me nobody could tell me anything reasonable, I feel like they are not professionals, especially their financial department, about my title but trust me nobody could tell me anything reasonable, I feel like they are not professionals, especially their financial department, it really a mess for such a big company More

Best experience buying a car ever! So smooth walked in and out in less than 30mins! So smooth walked in and out in less than 30mins! More

Scam artists - that’s the only word to describe this team and Five Star Ford. I first contacted them in late December to inquire about a 2014 Jaguar F-Type. I was told repeatedly “The car is in perfect condi and Five Star Ford. I first contacted them in late December to inquire about a 2014 Jaguar F-Type. I was told repeatedly “The car is in perfect condition,” “the car is pristine,” “the car needs zero work,” “this F-Type looks brand new.” Being located in Los Angeles and unable to fly due to a recent surgery, I did my best to verify these claims by asking for the service report, asking to speak with the Used Car Manager, asking for photos and videos (despite asking them to clean the car 4-5x they never once washed the car for me), etc. After being assured the car was in “excellent” condition, I finally rolled the dice and bought it…but agreed to a full warranty plan just in case. The timing was poor as it was 12/31/22 and we were under the clock to finish the deal before the dealer closed for the new year. As you can tell from a 1 out of 5 rating, I am shocked, angry, and surprised at all the problems with the car. On first drive I could tell something is terribly wrong with the transmission (the car can’t accelerate and shift property). I took it to a Jag dealer here in LA and the dealer found cracked rear stabilizers on both sides, cracked bushings, cracked toe arm, windshield wipers with zero blades left, a lot of grooves on the rotors that need replacing, a nearly dead battery, the car needed an oil change, and finally the transmission issue is so bad that Jag needs more time to determine if a complete replacement is needed. In addition to lying to me about the condition of the car, Five Star Ford also lied to me about the coverage of the $3,800 warranty they sold me. The Finance Director said “your warranty covers everything bumper to bumper except for the light bulbs.” Well, that’s simply a lie - they finally sent my contract 20 days after purchasing the car and the list of exclusions is a page long and goes from A to R. Worst yet, half of the items above appear not to be covered. Under no circumstance should you buy a car from this team or dealer. I’m appalled at this situation and thought I would have avoided it by purchasing a car from a Ford dealer. I was dead wrong. Buyer beware - scam artists are here. More

We purchased our Mustang Mach-E in late November 2022 and love the car. Austin at Five Star Ford did a terrific job working through the transaction as well as getting us familiar with the car. I was grateful love the car. Austin at Five Star Ford did a terrific job working through the transaction as well as getting us familiar with the car. I was grateful and impressed the car was prepped after delivery in on a few hours. Esmarelda in the finance department was very familiar with the Ford Options plan and set us up just I had planned. More

Very knowledgeable truck salesman finance manager had me in and out five star ford my go to dealer for new pickup in and out five star ford my go to dealer for new pickup More

Thank you Joe Crawford 🤠👍 After Part and computee chip shortages and long wait i finally got my Maverick 2023 Pickup 4x4 with All Wheel Drive and yes I Love her. Just look at her sparkle wheels and her bu shortages and long wait i finally got my Maverick 2023 Pickup 4x4 with All Wheel Drive and yes I Love her. Just look at her sparkle wheels and her bumper. More

I’ve been going to Five Star Ford since I moved to Texas 4 years ago for service and most recently my first new car purchase. Their customer service has always been top notch and pricing fair. 4 years ago for service and most recently my first new car purchase. Their customer service has always been top notch and pricing fair. More

Joe has been great to work with on my purchase. I had ordered a 2022 and kept having problems with Ford Motors getting delivery, Joe knew I was wanting my new truck and helped me find this one on I had ordered a 2022 and kept having problems with Ford Motors getting delivery, Joe knew I was wanting my new truck and helped me find this one on his lot, More

Talk about the best buying experience I've had in a long time. Joe and I have had this GT500 on order for a year and I finally took delivery today. Painted stripes with recaro seats, this thing is a beast! time. Joe and I have had this GT500 on order for a year and I finally took delivery today. Painted stripes with recaro seats, this thing is a beast! Joe was extremely informative throughout the entire process and provided some of the best customer service I've had the privilege of receiving. I won't be buying anywhere else now. The truck is next on the list with you all! Merry Christmas and have a Happy New Year to you all! -John More

Process was easy. We explained what we wanted and they found it. They were very accommodating We explained what we wanted and they found it. They were very accommodating More