Five Star Ford of Dallas

Purchased my CPO Ford Explorer ST from ILLIANA second purchase from her the experience was super stress free super friendly to work with went above and beyond to repair a few items on the vehicle in reco purchase from her the experience was super stress free super friendly to work with went above and beyond to repair a few items on the vehicle in record time. I highly recommend her for your next vehicle purchase. More

Great experience thanks to Joe Crawford,he made this a very pleasant and stress free experience! Thanks, very pleasant and stress free experience! Thanks, More

Shawn Khan provided top-notch customer service. We were not anticipating purchasing a vehicle today, but his knowledge and expertise helped us make a quicker decision. Everyone at the dealership w We were not anticipating purchasing a vehicle today, but his knowledge and expertise helped us make a quicker decision. Everyone at the dealership was friendly and helpful! More

I had the best experience working with Shawn Khan! I cannot say enough great things about Shawn and the dealership. He was knowledgeable, honest, proactive and because of this I was able to get the ex I cannot say enough great things about Shawn and the dealership. He was knowledgeable, honest, proactive and because of this I was able to get the exact car I was looking for. He explained everything to me and broke down all parts of the transaction which made me feel very comfortable with moving forward with my purchases and there were no surprises. He followed up with me post purchase and his efforts made the process smooth. If you are looking to buy a car, please PLEASE reach out to Shawn Khan and Five Star Ford. The service was exceptional and I am beyond excited about my new car! Thank you Shawn!! More

Great Service and Great Communication During the Entire Process Of Purchasing The Ford Bronco Raptor Process Of Purchasing The Ford Bronco Raptor More

It was great dealing with Joe. I am glad it is Joe who is working on my Bronco Raptor. I am glad it is Joe who is working on my Bronco Raptor. More

Bought a 21 escape from Five Star and our salesman Allen was great! Everything was already ready to go when we arrived, the car was spotless and full of gas, the process of getting in and out should be the was great! Everything was already ready to go when we arrived, the car was spotless and full of gas, the process of getting in and out should be the gold standard other dealerships need to strive for. More

BUYER BEWARE. ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel as though we are an inconvenience to them as we have had our truck in twice for an issue and each time they had our truck 2-4 weeks. After having our first experience with the Service Department we spoke with the Service Director and got an apology as well as we will be better going forward. Well going forward was not "better" as we had to return our vehicle for the same issue and the Service Representative Steve was rude and lazy (downplays issue instead of trying to resolve) and attempted to be condescending when speaking with us about the service. However, Steve ran into the wrong consumer as my husband quickly let me know that we would not be spoken to unprofessionally. Also, there have even been times when Steve blatantly ignored our verbal greetings and phone calls when we came in for service. Now people have bad days but this email comes from multiple visits, not 1 or 2 encounters. In summary, we still have the same issue remaining, from the first service visit and we are very disappointed and disillusioned with the Service Department as we do not see our future visits being better, which is unfortunate as we have a 5-year warranty with Ford and this dealership is the most convenient. I hope that someone will read this and understand what they could be buying into with the company. More

My salesman, Raed, was a pleasure to work with. Very timely in all of his responses, stayed late to accommodate my schedule, and saw everything through to the end. I would definitely buy my next Very timely in all of his responses, stayed late to accommodate my schedule, and saw everything through to the end. I would definitely buy my next vehicle from Five Star Ford. More

Great Experience. Joe Crawford was so easy to work with and made the entire process super fast and easy. Thank you!!! Joe Crawford was so easy to work with and made the entire process super fast and easy. Thank you!!! More