Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford of Dallas
Dallas, TX
1,294 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,294 reviews
April 18, 2022
Worst service department in the state of Texas. Getting a service appointment is a waste of time because that appointment apparently is for just checking your car in. Was told that after waiting a Getting a service appointment is a waste of time because that appointment apparently is for just checking your car in. Was told that after waiting a week and a half for my appointment that it would be 2-3 days before they could even look at it. So what was a time and date given to bring my truck in for repairs if they had no intentions to even look at it on my appointed date. This dealership's service department and their two service managers have no clue what they are doing. Their system has been broken like this for years and apparently it will never change. Have bought our last 4 Fords from the Sam Pack 5 Star Family but because of this one star service department we will no longer even be looking at any Sam Pack dealership ever again. More
by jsp1109
Employees Worked With
Arthie Sanchez
April 13, 2022
Joe Crawford is by far the most standout salesman I have ever worked with. He was patient, attentive and calm the entire time. I know that I am not always easy to work with but Joe made this one of the mo ever worked with. He was patient, attentive and calm the entire time. I know that I am not always easy to work with but Joe made this one of the most enjoyable car buying experiences I have ever had. He made a bad situation very good as well as John the Used car sales coordinator…Very impressed! More
by codymay
Employees Worked With
April 06, 2022
My 3rd vehicle from 5 star Ford and probably won't be my last, they are excellent last, they are excellent More
by stacycouch0304
April 04, 2022
Joe was excellent and patient in helping me find the right vehicle. He went above and beyond to accommodate my requests including moving a vehicle from another lot for my convenience. No games, very hon right vehicle. He went above and beyond to accommodate my requests including moving a vehicle from another lot for my convenience. No games, very honest and straightforward! More
by Michael
Employees Worked With
March 26, 2022
Easy deal. Easy process. Straightforward approach. Joe was poised, yet laid back. I’m a fan of this dealership group and the whole team in it. Easy process. Straightforward approach. Joe was poised, yet laid back. I’m a fan of this dealership group and the whole team in it. More
by ST
March 21, 2022
Great personnel! Joe and Gary did what they said they’d do and did it in a timely manner. Personable and professional service! Joe and Gary did what they said they’d do and did it in a timely manner. Personable and professional service! More
by arellanojohng
Employees Worked With
March 19, 2022
Very helpful considerate staff. All needs were met to provide a good vehicle buying experience. All needs were met to provide a good vehicle buying experience. More
by vaughnnick96
March 12, 2022
Very professional and easy to work with. I would recommend this dealership and service center. I would recommend this dealership and service center. More
by jolsen0095
March 12, 2022
Great experience with Five Star Ford! Joe was very responsive and helpful throughout the reservation, order, and purchase process. Love my new Bronco! Joe was very responsive and helpful throughout the reservation, order, and purchase process. Love my new Bronco! More
by johnwheeler4
