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Five Star Ford of Dallas
Dallas, TX
1,294 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,294 reviews
September 16, 2022
I was asked by the GM (Tim) of Ford Dallas to remove my negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times a negative review. Since it is honest to my experience--Im leaving the original review, but here is the update: Doug Miller reached out many times after I wrote several reviews, he was kind and wanted to help rectify the issue. Long story short, I didn't trust the work that was done at Ford service, and took the Mercedes to a Mercedes-Benz service center. The car had over $6K in repairs, bolts loose from the rack and pinion repairs done at Ford, and a tire that was torn internally (very risky on the highway). I was sold an unsafe car by Ford. Gladly we didn't have to take further legal action, after the breach in contract, and the dealership bought the car back. Out of frustration for my time and money wasted on premium fuel, cleaning supplies and batteries for the lemon car, I feel it is only fair for buyers to still beware of buying any used cars from these guys. If it isn't a Certified Pre-Owned... theres probably a reason its not. Original review: If you want your stereotypical “car dealer” experience, go here! I was apprehensive knowing I was going to have to deal with a car salesman to purchase a car… Wally and Brett seemed to be on the ball whenever I spoke with them over the phone while figuring out a deal from out of state. Yet like your typical car purchase goes, you are promised a lot, and then once you sign your paperwork RADIO SILENCE. Do yourself a favor, and shop elsewhere. Was told the vehicle I bought would have a short punch list completed before I could pick it up. They gave me a loaner (which was awesome) then when I inquired about when the car would be ready to pick up, they said it was…. I arrived to trade out the loaner and I could already tell 3 of the items I was promised would be completed were not done and I had a fast talking sales guy (Wally) tell me “oh we need parts still, and you can get the battery and will refund you.” At that point don’t tell me something is ready to be picked up if it was not. No interior detailing… like wow. xxxx poor communication from these guys. Wally & Brett, the used car sales manager specifically. Good at blowing smoke is all :) Whatever maintenance was done, there was no report. But hey, congrats 5 star Ford Dallas! you got my money, that’s all that matters for you right? More
by menken.marina
September 04, 2022
The service department stepped up and did an amazing job fixing paint damage to my 2018 Explorer Sport. The service manager, Steve, and Service writer Jennifer Talley went above and beyond to fix a few pa fixing paint damage to my 2018 Explorer Sport. The service manager, Steve, and Service writer Jennifer Talley went above and beyond to fix a few paint issues with my vehicle. They kept me updated regarding what had to be done, they were able to quickly get a reasonable estimate to fix a really bad spot on my rear passenger door, and were very friendly during the whole process. They’ve earned my business in the future, and I look forward to dealing with Five Star Ford when I shop for a new vehicle! Thank y’all so much! More
by Jeffery Hall
Employees Worked With
Jennifer Talley, Steve
September 03, 2022
Anushka you are simply the best! 🤷♀️ Thank you for my new toy 🥰 I wish to come back to see you again 😋✌️ 🤷♀️ Thank you for my new toy 🥰 I wish to come back to see you again 😋✌️ More
by avazgauskas13
Employees Worked With
August 24, 2022
Joe Crawford and all the Five Star Ford Dallas team were absolutely great to work with on the ordering and purchase of our Mustang! absolutely great to work with on the ordering and purchase of our Mustang! More
by sigwardtpl
August 24, 2022
Always the best service from Joe! Makes the process so easy and quick. Make sure you visit him and see what he can do for you Makes the process so easy and quick. Make sure you visit him and see what he can do for you More
by DZalecki
August 22, 2022
Love the new Bronco I got from Five Star Ford. It was worth the wait! It was worth the wait! More
by Clancy
Employees Worked With
August 21, 2022
Joe Crawford is great and provided the best service anyone can ask for. Thank you! anyone can ask for. Thank you! More
by Minesh
Employees Worked With
August 10, 2022
Joe was great and had great communication! Service was quick and Ford was great about communicating. Service was quick and Ford was great about communicating. More
by masonaddison38
Employees Worked With
August 09, 2022
Very professional and made the buying experience very smooth. No games, no back and forth. I will definitely buy from again! I highly recommend for anyone looking to purchase a vehicle. smooth. No games, no back and forth. I will definitely buy from again! I highly recommend for anyone looking to purchase a vehicle. More
by mclaughlinwildlife
Employees Worked With
August 07, 2022
Joe was great throughout the entire process. Everything about my experience was great. Would recommend! Everything about my experience was great. Would recommend! More
by thomas.w.hartmann
