Five Star Ford of Dallas

I had the best experience working with Shawn Khan! I cannot say enough great things about Shawn and the dealership. He was knowledgeable, honest, proactive and because of this I was able to get the ex I cannot say enough great things about Shawn and the dealership. He was knowledgeable, honest, proactive and because of this I was able to get the exact car I was looking for. He explained everything to me and broke down all parts of the transaction which made me feel very comfortable with moving forward with my purchases and there were no surprises. He followed up with me post purchase and his efforts made the process smooth. If you are looking to buy a car, please PLEASE reach out to Shawn Khan and Five Star Ford. The service was exceptional and I am beyond excited about my new car! Thank you Shawn!! More

Great Service and Great Communication During the Entire Process Of Purchasing The Ford Bronco Raptor Process Of Purchasing The Ford Bronco Raptor More

It was great dealing with Joe. I am glad it is Joe who is working on my Bronco Raptor. I am glad it is Joe who is working on my Bronco Raptor. More

Bought a 21 escape from Five Star and our salesman Allen was great! Everything was already ready to go when we arrived, the car was spotless and full of gas, the process of getting in and out should be the was great! Everything was already ready to go when we arrived, the car was spotless and full of gas, the process of getting in and out should be the gold standard other dealerships need to strive for. More

BUYER BEWARE. ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel as though we are an inconvenience to them as we have had our truck in twice for an issue and each time they had our truck 2-4 weeks. After having our first experience with the Service Department we spoke with the Service Director and got an apology as well as we will be better going forward. Well going forward was not "better" as we had to return our vehicle for the same issue and the Service Representative Steve was rude and lazy (downplays issue instead of trying to resolve) and attempted to be condescending when speaking with us about the service. However, Steve ran into the wrong consumer as my husband quickly let me know that we would not be spoken to unprofessionally. Also, there have even been times when Steve blatantly ignored our verbal greetings and phone calls when we came in for service. Now people have bad days but this email comes from multiple visits, not 1 or 2 encounters. In summary, we still have the same issue remaining, from the first service visit and we are very disappointed and disillusioned with the Service Department as we do not see our future visits being better, which is unfortunate as we have a 5-year warranty with Ford and this dealership is the most convenient. I hope that someone will read this and understand what they could be buying into with the company. More

My salesman, Raed, was a pleasure to work with. Very timely in all of his responses, stayed late to accommodate my schedule, and saw everything through to the end. I would definitely buy my next Very timely in all of his responses, stayed late to accommodate my schedule, and saw everything through to the end. I would definitely buy my next vehicle from Five Star Ford. More

Great Experience. Joe Crawford was so easy to work with and made the entire process super fast and easy. Thank you!!! Joe Crawford was so easy to work with and made the entire process super fast and easy. Thank you!!! More

I have contacted Five Star Ford several times asking about my title but trust me nobody could tell me anything reasonable, I feel like they are not professionals, especially their financial department, about my title but trust me nobody could tell me anything reasonable, I feel like they are not professionals, especially their financial department, it really a mess for such a big company More

Best experience buying a car ever! So smooth walked in and out in less than 30mins! So smooth walked in and out in less than 30mins! More

Scam artists - that’s the only word to describe this team and Five Star Ford. I first contacted them in late December to inquire about a 2014 Jaguar F-Type. I was told repeatedly “The car is in perfect condi and Five Star Ford. I first contacted them in late December to inquire about a 2014 Jaguar F-Type. I was told repeatedly “The car is in perfect condition,” “the car is pristine,” “the car needs zero work,” “this F-Type looks brand new.” Being located in Los Angeles and unable to fly due to a recent surgery, I did my best to verify these claims by asking for the service report, asking to speak with the Used Car Manager, asking for photos and videos (despite asking them to clean the car 4-5x they never once washed the car for me), etc. After being assured the car was in “excellent” condition, I finally rolled the dice and bought it…but agreed to a full warranty plan just in case. The timing was poor as it was 12/31/22 and we were under the clock to finish the deal before the dealer closed for the new year. As you can tell from a 1 out of 5 rating, I am shocked, angry, and surprised at all the problems with the car. On first drive I could tell something is terribly wrong with the transmission (the car can’t accelerate and shift property). I took it to a Jag dealer here in LA and the dealer found cracked rear stabilizers on both sides, cracked bushings, cracked toe arm, windshield wipers with zero blades left, a lot of grooves on the rotors that need replacing, a nearly dead battery, the car needed an oil change, and finally the transmission issue is so bad that Jag needs more time to determine if a complete replacement is needed. In addition to lying to me about the condition of the car, Five Star Ford also lied to me about the coverage of the $3,800 warranty they sold me. The Finance Director said “your warranty covers everything bumper to bumper except for the light bulbs.” Well, that’s simply a lie - they finally sent my contract 20 days after purchasing the car and the list of exclusions is a page long and goes from A to R. Worst yet, half of the items above appear not to be covered. Under no circumstance should you buy a car from this team or dealer. I’m appalled at this situation and thought I would have avoided it by purchasing a car from a Ford dealer. I was dead wrong. Buyer beware - scam artists are here. More