Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford of Dallas
Dallas, TX
1,279 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,279 reviews
April 15, 2023
I purchased my 3rd vehicle from them and my 2nd one with Yama as my salesman. He is great and I highly recommend him and Five Star Ford. Yama as my salesman. He is great and I highly recommend him and Five Star Ford. More
by tina.dickerson212
April 15, 2023
I brought my car here because of a recall it had, they fixed it in a couple days and it was fine. I thought it all went good, next thing you know, my key fob doesn’t turn at all with the key unless I need fixed it in a couple days and it was fine. I thought it all went good, next thing you know, my key fob doesn’t turn at all with the key unless I needed to apply pressure. I took it back again, they fixed it for free cause it was obviously what they did that caused it. Next thing you know, my car stops locking and my driver door key fob broke or some thing. I debated going back to Five Star Ford because for one, MY CAR KEEPS MESSING UP after they fix something totally unrelated. Since it’s their fault, I decided to take it back on Thursday of this week, not only was there something completely new wrong with my car, but they wanted to charge me for it. Not only is this frustrating but so messed up because my car was perfectly fine before I even took it for the recall. This place xxxxed up my car on purpose for me to keep going back. I spoke to the service guy who has been “helping” me since I first brought it back, his name is TONY, and after telling him I would just take my car elsewhere instead of fixing it there, he told me yesterday afternoon I could come in today, on a Saturday, to pick up my car and pay 165. I have to leave town this weekend to go to Mexico for a funeral and he was aware, yet didn’t tell me there was a certain time I had to come by. I pull up at 5:10 and no one can help me, and says that I can’t do anything because he didn’t leave my key there. There’s no words that can describe the disappointment and regret I have for bringing my car to this dealership. I will definitely be back to pick up my xxxx car and never come back. For anyone getting recalls for their car or need any service done here, DO NOT CHOOSE THIS FORD DEALERSHIP. They screwed me over and took advantage of me being young. Please AVOID this place at all cost. More
by queteimporta
Employees Worked With
Tony
April 12, 2023
My experience was fantastic! Joe and Brian did everything they could to make sure I was happy! I absolutely love my truck! Thanks guys!! Joe and Brian did everything they could to make sure I was happy! I absolutely love my truck! Thanks guys!! More
by Baileyyandell14
April 11, 2023
Very professional and produced knowledgeable team Definitely recommend Five Star Dallas Ford Service advisor and parts specialist Definitely recommend Five Star Dallas Ford Service advisor and parts specialist More
by Sonny Abramyan
April 09, 2023
The overall experience was horrible. If it weren't for Shaun Anderson and his involvement, it would have been one of the worst car buying experiences in history. Our initial sales per If it weren't for Shaun Anderson and his involvement, it would have been one of the worst car buying experiences in history. Our initial sales person never followed through on anything, delayed the process of getting our car fixed, basically we were done with her after we signed on the dotted line. It was so bad. She single handedly crushed the spirits of a 16 year old girl on her first car buying experience. The Camry had been offered before any inspection had taken place. The check engine light was on when we test drove the vehicle. We purchased the car on January 14th, but didn't take delivery of it until February 11th, and that was even with a promise that the vehicle would be ready earlier, just to find out that the work was done by the Toyota dealer, but nothing was done on the Ford dealership side. Three or four days the check engine light came on again, which meant the car spend another two weeks in the shop. A couple of days after we got it back again, the check engine light came on again. We completely avoided going to Sam Packs Ford of Dallas and took it straight to Toyota of Plano for service. I would never recommend buying a vehicle of any kind from Five Star Ford of Dallas. More
by OD2023
Employees Worked With
Shaun Anderson, Iliana Davila
April 08, 2023
Joe was great to work with throughout the entire process of buying my bronco. Would highly recommend purchasing through five star ford Dallas of buying my bronco. Would highly recommend purchasing through five star ford Dallas More
by Madboltin84
Employees Worked With
April 05, 2023
Joe is a great salesman! Five Star Ford is the only place I’m going for now on to buy my vehicles! Five Star Ford is the only place I’m going for now on to buy my vehicles! More
by Isaiah Runyon
Employees Worked With
April 03, 2023
Sales and financing of Sam Pack Five Star Ford is very helpful and professional. Will recommend to friends , family and acquaintances. Very happy with purchase. Nice to deal with honest operation. Thanks helpful and professional. Will recommend to friends , family and acquaintances. Very happy with purchase. Nice to deal with honest operation. Thanks Chris and Linda Derrick. More
by cderrick2012
April 02, 2023
The salesman, Alllen was very helpful. Overall experience with this dealership was great. The only negative thing I can say was about the extra warranty packages they wanted to sell at the Overall experience with this dealership was great. The only negative thing I can say was about the extra warranty packages they wanted to sell at the end. In their defense the problem was self induced because I initially bought them but then changed my mind after seeing how expensive they were. Brett worked with me though and made sure everything was taken care of. More
by Mclifton5500
Employees Worked With
March 31, 2023
Great service quick work with salesman on pitching my truck and having it delivered to my house only issue is the truck came with a door dent and scratch on the drivers side fender flare. The door was e truck and having it delivered to my house only issue is the truck came with a door dent and scratch on the drivers side fender flare. The door was eventually repaired but I feel buying a 88k truck it should arrive flawless More
by Ranwho
