Five Star Ford of Dallas

Sam Packs Ford is not your father's dealership, its 21st century that you could eat your dinner off the polished floors. My appt was at 9:30 AM on Saturday and I was met by my service advisor Spencer Baine century that you could eat your dinner off the polished floors. My appt was at 9:30 AM on Saturday and I was met by my service advisor Spencer Baine when I drove in. She took my information and restated that I would use FORD reward points for the new tires, and then she escorted me to the waiting room. She checked on me several times to give me an update on the maintenance. Tim is the mechanic that worked on my F-250, this guy could repair rockets Elon Musk; he may be coming to knock on his door. Two hours to the minute Spencer came and said my truck was ready, I paid by invoice for the amount not covered by rewards and she walked me out to my truck. She gave me her business card and said call with any questions and let me know when my truck requires service; she also checked on my remaining warranty and it was good until September 2025. I am done shopping for FORD maintenance I have found it at Sam Pack, they will have my business, and Spencer is a long-time employee, and she will be there for many more years. So, if you go ask for Spencer Baine and if you are in the waiting room wave at Tim, he is across the maintenance bay and one spot from the door, and WAVE at him but he may not wave back and he has his hands full of wrenches and parts. Thanks Spencer and Tim for the excellent experience and new shoes for my F-250. More

Raed was great to work with, he is very knowledgeable and made the the process very smooth and easy, Reach out to him when you are in need of a new vechicle! made the the process very smooth and easy, Reach out to him when you are in need of a new vechicle! More

Raed was so amazing! ! He was very accommodating, professional, and extremely nice!! He hand held us all the way through this car buying experience!! He is an expert at ! He was very accommodating, professional, and extremely nice!! He hand held us all the way through this car buying experience!! He is an expert at his job all the while being caring and understanding and very patient!! Thank you!! More

Raed, he is very knowledgeable of the vehicles. We appreciate how he took care of our needs and eliminated our concerns. The day needed with a positive transaction due to our interaction!! We appreciate how he took care of our needs and eliminated our concerns. The day needed with a positive transaction due to our interaction!! More

The people where very professional and a pleasure to work with. The process for buying a new vehicle was easy and every step was explained thoroughly so there were no surprises. Fantastic experience and my s with. The process for buying a new vehicle was easy and every step was explained thoroughly so there were no surprises. Fantastic experience and my sales rep was very attentive to my needs. More

The dealership worked quickly in getting the vehicle I wanted to look at available and ready to go. Raed was super nice and easy to work with. Got a good deal negotiated quickly and efficiently. wanted to look at available and ready to go. Raed was super nice and easy to work with. Got a good deal negotiated quickly and efficiently. More

Joe is the best and we highly recommend him. 2 vehicles in 6 months because we trust Joe to give us the best deal while making the process as simple and painless as possible. Won’t be purchasing 2 vehicles in 6 months because we trust Joe to give us the best deal while making the process as simple and painless as possible. Won’t be purchasing again for awhile but Joe will be my first choice and my first recommendation. More

I encountered some issues with my initial vehicle, but Allen made a commendable effort to resolve them. Throughout the process, he ensured I had a temporary solution. I would certainly rate his service as Allen made a commendable effort to resolve them. Throughout the process, he ensured I had a temporary solution. I would certainly rate his service as exceptional. More

Raed, Was Awesome, no pressure, very Helpful, Family man. I will be back to buy more cars from him again. I will be back to buy more cars from him again. More

We had a few issues with the F150 but we were able work these out in a timely matter, I want Quinn to know I appreciate everything that you did thanks. these out in a timely matter, I want Quinn to know I appreciate everything that you did thanks. More