Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford of Dallas
Dallas, TX
1,277 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase.
Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,277 reviews
April 14, 2024
Service department has gone steadily downhill. First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck First experiences there when the new location opened were very good. Then some personnel changes contributed to problems in my opinion. Took my truck in with a coupon containing no small print restrictions for routine maintenance. Repairs completed and price is higher due to cost of larger air filter. No notification or conversation, just a higher bill. Not a great price but still acceptable so I just went with it. Go back for a subsequent visit with a coupon for routine brake service. This time I know to ask if there may be any surprises on price. My service advisor goes to his manager who says yes that price will be honored if the work is on the front axle which is what I needed. Service advisor is actually honest and ethical and says brakes have some life left in them and will be good until my next return visit later. I go back with an appointment as I always do. Even with an appointment, a 2 hour wait (or more) is expected for just an oil change. I reported in comments on appointment on-line what I want to be inspected and that I have been notified by a manager that this price would be honored on my still valid coupon. Manager Steve VerHagen leaves me a message two days before my appointment stating that the price for the brake job will not be honored due to truck parts prices I assume. I return his call and leave a message reporting that his message was contradictory to what a different manager had told me recently. I asked what the price would be since he disagreed. Never heard back and cancelled my visit just before my appointment time. At least he didn't wait until I showed up or after the repairs were completed. This is only once out of many times that a call was never returned from different people in the service department. I have also called the main number twice to request a specific employee and was told they show nobody by that name. When I arrive for my appointment the person is there and I told them I was told they could not be found on the employee list. I started going to Sam Pack dealerships back in 2006 for a purchase in Carrollton. Salesman was great, service was great and general manager appeared to have a very good operation. I recently checked and all three of those great employees are still there after all these years. I intend to start going back there in spite of location issues due to this consistency in personnel and great reviews. Most disappointing with Sam Pack Dallas is how good they were when the new location opened and how bad they have become with mass confusion and the left hand not knowing what the right is doing. And also complete lack of communication as a normal course of action now. I know one customer is not important but I assume it is much more than me due to overall process and history. More
by fredlcruze
Employees Worked With
Steve DeHaven and several others
April 14, 2024
Large lot that had invitory. Truck were not in stock at Carrollton location. That cost Patsy a sale. Truck were not in stock at Carrollton location. That cost Patsy a sale. More
by george
April 11, 2024
Raed was helpful and efficient! We were working in a unique situation on quite a rush trying to get out the door with a new vehicle! He was understanding and helpful! They were able We were working in a unique situation on quite a rush trying to get out the door with a new vehicle! He was understanding and helpful! They were able to get a great deal going with our trade and the preowned vehicle we bought! If we had more time we would have asked for a detail to get a few stains/messes out of the new car but other than that it was a great experience! More
by LPowers
April 06, 2024
The salesman was AWESOME, he treated me like i was a HOLLYWOOD SUPERSTAR, very polite and upfront guy, Thank You Mr. Landon Alvarado HOLLYWOOD SUPERSTAR, very polite and upfront guy, Thank You Mr. Landon Alvarado More
by Davidhearne6205
Employees Worked With
April 06, 2024
I am a proud new owner of a new 2024 Mustang! Raed was my sales rep and Lupita assisted me spice my baby up with a few aftermarket add-ons. Tarek took care of us as well in Finance by respecting Raed was my sales rep and Lupita assisted me spice my baby up with a few aftermarket add-ons. Tarek took care of us as well in Finance by respecting our goals and providing us with useful products that were not overpriced. I didn't sign the papers feeling taken advantage of. Raed was transparent, honest, and respected my time. He made the buying process smooth. I had a great overall experience - thank you! More
by lcox99
April 04, 2024
I purchased my vehicle from Five Star Ford Dallas Salesperson Leon on line and over the phone. He was very helpful and responsive. Provided me with all the information I requested and assisted me wit Salesperson Leon on line and over the phone. He was very helpful and responsive. Provided me with all the information I requested and assisted me with a courtesy ride from the airport to pick up my purchased vehicle at the dealership. I highly recommend Five Star Ford Dallas. More
by Copsquared
April 03, 2024
Was a great experience. Went above and beyond to make the process smooth and pushed to get the best deal possible. Highly recommend using going forward. I’ll definitely be u Went above and beyond to make the process smooth and pushed to get the best deal possible. Highly recommend using going forward. I’ll definitely be using Yama again. More
by acluchterhand
Employees Worked With
April 02, 2024
The dealership and the staff were awesome and very open to anyone that walked in. I was able to get all the information that I asked for and my sales associate Yama was super knowledgeable and willing to w to anyone that walked in. I was able to get all the information that I asked for and my sales associate Yama was super knowledgeable and willing to work with any request that I possibly had. 10/10 would definitely go back to them and get another car! More
by trivett.jones
April 02, 2024
Mo Valentine has taken great care of me with maintenance of my 2022 Ford Bronco. I feel like I have my own personal service concierge. Thanks Five Star Mo!! of my 2022 Ford Bronco. I feel like I have my own personal service concierge. Thanks Five Star Mo!! More
by Sarah Shane Kellum
Employees Worked With
Mo Valentine
March 30, 2024
Allen was very helpful and made the whole process easy and fast. Very straight forward and answered all of my questions. Thank you! and fast. Very straight forward and answered all of my questions. Thank you! More
by Hector R
Employees Worked With
