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Five Star Ford of Dallas

Dallas, TX

4.8
1,277 Reviews
Five Star Ford Dallas serving Dallas, Plano, Fort Worth, Carrollton, Frisco, Richardson, and Irving is proud to be an automotive leader in our community. Since opening our doors, Five Star Ford Dallas has maintained a solid commitment to you, our customers, offering the widest selection of Ford vehicles and ease of purchase. Five Star Ford Dallas' professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at {Plano Phone} if you have any questions.
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8900 President George Bush Tpke

Dallas, TX

75252

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Showing 1,277 reviews

May 14, 2024

We had a great car buying experience with Five Star Ford Dallas. I ordered new Bronco Jay was very knowledgeable and easy to work with. I would definitely recommend Five Star Ford! Thanks for making the ex More

by whitehurstben82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Five Star Ford of Dallas responded

Whitehurstben82, Congratulations on your new Bronco from Five Star Ford Dallas! Jay and our team welcome additional vehicle questions at 972-985-3600. Our next goal is to help you fully enjoy your awesome Ford! Thank you for your endorsement, Thomas Bies, General Sales Manager

May 14, 2024

This has been a horrible car purchasing experience for me and my wife. I attempted to communicate via email by sending a contract, but encountered difficulties. Despite several attempts to contact the financ More

by Allan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doug Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esmeralda Garcia, Alex Quinones
May 06, 2024

Allen is hands down the best sales associate I’ve ever bought a car from. He understood what we were looking for and what we wanted to do with our lease trade in. He was never once pushy or trying to sell More

by TheSuarezFamily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Quinones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lupita Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Elmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esmeralda Garcia
May 06, 2024 -

Five Star Ford of Dallas responded

Congratulations to TheSuarezFamily on your purchase from Allen and the Five Star Ford Dallas sales team. Convenient transactions are our focus. When you have additional auto needs, we hope you count on us. Reach out any time to 972-985-3600. Thank you, Thomas Bies, General Sales Manager

May 05, 2024

My wife had talked to Joe earlier in the day and said I may be ready to get a new truck. He suggested what I would like and he was right. Never pushy of forceful. The process at 5 Star Ford to get a new tr More

by greg.couch0304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lupita Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Esmeralda Garcia
May 06, 2024 -

Five Star Ford of Dallas responded

Greg, Congratulations on your new truck! Joe and the Five Star Ford Dallas team are now concentrated on helping you enjoy your Ford. Stop by or call 972-985-3600. Thank you for your business and endorsement. Sincerely, Thomas Bies, General Sales Manager

May 03, 2024

John assisted you when we were having issues with the Service Department and he made it happen. I am not sure how, but he did. Thanks, John... More

by chism8166
Recommend Dealer
No
Employees Worked With
Lupita Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ballard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

chism8166 responded

UPDATE - BUYER BEWARE And this story is one of many stressful experiences with this dealership as they have made this experience unhealthy, stressful, and just plain terrible. We always have a sense of dread when we have to deal with this dealership. Yes, it appeared on May 3rd that the rattling issues had been resolved, but nope we still have rattles. DO NOT BUY A EXPLORER AS THEY RATTLE. We now have a large dent on the right side, our driver's mirror is damaged and does not work properly, and new 2 scratches as one can tell when a dent is new, and this damage happened while they had it in service. I am not surprised given the way they park the vehicles that are in for service AND YES I have pictures. We have had it with Ford as they do not live up to slogan of "TAKING CARE OF TEXAS, ONE FAMILY AT A TIME" and we are selling this rattling vehicle, even the loaners that we had during service rattled and we have videos of this rattling loaner truck. Okay here is the latest... While attempting to contact the accounting department, to cancel the Vehicle Service Contract the Operator that answered the number 469 965 1452 at 1:08pm -- 1:11pm did not answer the phone 3 times and sent me directly to the general voicemail 3 times after I spoke with her twice at 1:08pm. I called from a different number at 1:13 and she answered and replied "I was on another line". She had her dishonest response ready. She did not want to deal with me, which I guess answering the phone and forwarding calls is a tough job, so she avoided speaking with me and forwarded me to the general voicemail box for Five Star Ford. And this is the type of service that Five Star Ford Provides.....

May 03, 2024

Everything went so smooth and they took really good care of us! I would definitely come again in a few years More

by jmendoza20020815.jam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yama Ameen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Five Star Ford of Dallas responded

Congratulations, jmendoza20020815.jam, on your purchase at Five Star Ford Dallas. Yama is focused on customer experience and satisfaction. Be sure to stay in touch at 972-985-3600. Thank you for shopping at our dealership. Take care, Thomas Bies, General Sales Manager

May 02, 2024

Overall, I am happy with Jay's responsiveness. I purchased from out of town and he provided videos that helped me make a decision. Thank you Jay! More

by Carlos
Recommend Dealer
Yes
Employees Worked With
Jay Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Five Star Ford of Dallas responded

Carlos, Thank you for trusting in Jay and our processes at Five Star Ford Dallas. Although you are miles away, we remain available at 972-985-3600 for technical or care questions. Don't hesitate to give us a call. Congratulations on your purchase! Best Regards, Thomas Bies, General Sales Manager

May 01, 2024

Great buying experience. ... Great communication and everything went smooth... Upgraded my older jeep with a new 1...👍🏾💯MARSHALL,TX More

by Brandonleffall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raed Ashkar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Five Star Ford of Dallas responded

Brandonleffall, Thanks for upgrading to your new Jeep with Raed and the Five Star Ford Dallas team. Don't hesitate to stay in touch at 972-985-3600. We continue to be available for your vehicle questions. Enjoy your ride! Best regards, Thomas Bies, General Sales Manager

April 30, 2024

We had an exception experience with Brett. He is professional, sincere, and personable. Brett secured for us the best financing (and then some). Brett went above and beyond convention, utilizi More

by dustytx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Ingersoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carpenter, Preston, Inna Guadamor
May 01, 2024 -

Five Star Ford of Dallas responded

Dustytx, We are so happy to hear your Five Star Ford Dallas shopping experience went so well! Brett and our team are now focused on your ownership journey. Call 972-985-3600 with questions about your new Ford. We are here to help you enjoy your ride. Thank you for your endorsement! Best regards, Thomas Bies, General Sales Manager

April 23, 2024

Sam helped me get into a new 2024 Bronco and showed that he had the knowledge to provide the answers to all the questions I had about the different models and trim packages. During the test drive he was ve More

by peterd04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Ingersoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Sallam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Five Star Ford of Dallas responded

Peter, Thank you for recommending Sam and Five Star Ford Dallas. Count on Sam for answers to your new Ford questions. Our goal is to help you fully enjoy your 2024 Bronco. Call 972-985-3600 any time. Best regards, Thomas Bies, General Sales Manager

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